March 2024 by Isa Jibrael
Like the rest of the complaints staff here at Epsom post office are very unhelpful, I took my elderly mother to renew her digital passport picture at the photo booth, the south Asian lady on the first till was very helpful at first but attitude soon changed after the photos came out and the digital code did not work, so I asked her can you please see the photo and tell me if the code I entered is exactly the same and the response I got was "I am not trained to look"..As there are so many dissatisfied service from this branch please sort this out..And also stop loosing our parcels too while we are here..
February 2024 by Gord
I have used Epsom High Street PO many times.The woman at the first counter as you go in the shop is consistently rude and very unfriendly.
February 2024 by UK Fishbern
Always friendly here. No issues anytime over the last 7 years
December 2023 by Dylan Cheng
Staff are extremely rude every single time
October 2023 by joseph
"I recently visited the post office in Epsom High street, and I must say it was a fantastic experience. The staff were incredibly helpful and courteous, which made my visit all the more pleasant. Their excellent service truly stood out. I would highly recommend this post office to anyone in need of efficient and friendly assistance."
July 2023 by Hina Hashim
Post office service is very bad , staff behaviour is not good , They are doing mistake and don?t accept that mistake . awful people
June 2023 by Praveen Royce
Good service, new staffs ,very kind and shy
March 2023 by Paul K
Some of the rudest staff I have ever encountered in a retail environment, only visited once and would never return even if my life depended on it, shame there are no zero stars
March 2023 by R *
Awful service. Visited on 04/03 to pick up a parcel. Myself and the customer in front of me were ignored while stood in the queue. Both tellers, who were free, could see us but we were told to wait until they were ready to serve us. They then had a conversation with a woman, who appeared to be the manager, across the shop. So unprofessional. I started chatting to the woman in front of me and it turned out she was there to try to get a refund for a passport photo taken by them which was rejected by the passport office. They argued with the woman when she was finally served. I hope she eventually gets her money back.
March 2023 by Nicholas Graham Zuest Blake
I will not be using this Post office again! Very argumentative and a lack of Royal mail knowledge which relates to the services they provide.It was the best Post office in the whole of Epsom at it's previous site (opposite the Ashley Centre).
December 2022 by Amelia Anderson
Awful place. This is the last time I will be using it. The people working there are so rude and arrogant. It defines belief they choice to work in customer service. Avoid this place like the plague.
September 2022 by Graham Baughan
I use this branch daily (even during the pandemic!) for posting letters and parcels. The service is first class. Everyone of the staff always has a friendly word to say.
August 2022 by ashley warner
Rudest staff I've ever known. They are simply miserable and rude to almost everybody that visits
July 2022 by Francesca ruber
Honestly worst post office!! Don?t pay attention or can?t read properly put wrong address on my parcel clearly I wrote correct address but they still don?t pay attention and put wrong digits in there machine when complaining as parcel now lost ! I was told oh it happens sometimes!! What the hell kind of service is this incompetent!!
July 2022 by CommonSense81
The worker tried scanning my Parcelforce returns item a couple of times and told me it wasn't valid.. Had paid for parking and carried the heavy package to the office on a hot sunny day. Tried tattenham corner PO and he successfully processed it after a few attempts - told me very calmly that was very normal and that she should have known to rescan until it worked.Have to say that's pretty unacceptable, don't think she's new to the job either which makes it worse.
