March 2025 by Cerian Leadbeter
Good food. Great waiter
March 2025 by Jack
Went for a family meal and have never felt so unwelcome in a restaurant. After sitting down (other family were already at table) no one came to see to us. After waiting, we called over one of the servers who was not welcoming at all, it felt like us being there was an inconvenience. We then had to ask for menus as these were not given to us. Once we ordered, the food arrived. The starters were shocking, small and very overpriced (£8 for mozzarella sticks which were tastless) The pizza, it was OK, not amazing, but OK. We had to get up and get black pepper ourselves, our empty glasses were left on the table, we were never asked if we wanted drinks, had to ask again. For the prices you charge, a smile, a warmth and welcoming would be nice. We were a large group spending alot of money in your restaurant. When we received our bill, a service charge was added, I believe this worked out at £45. Did we get £45 worth of service? absolutely not.
I am unsure if your staff are overworked, understaffed, or just lack warmth when dealing with a larger booking. Instead of feeling happy after a celebration meal, we felt frustrated.
Service is a big part of dinning out, when the cost to do so is high, you wish for a pleasant experience when treating yourself. Your staff did not make us feel this way, and I feel a little more attention and attentiveness would be beneficial. Do not make your customers feel they are an inconvenience.
Our group was nothing but pleasant and well mannered to your staff.
When you charge the prices you charge, you need to ensure your service warrants that as the food fosnt warrant the prices thst are charged.
February 2025 by Christine Clarke
Excellent service, and the pizza's was delicious. There was a large party of us at Pizza Express, but we thought it was a little expensive.
January 2025 by cheyenne lovett
Noone picks up the phones when your trying to get help with an order!!! Why have a phone if your not going to answer ?
January 2025 by Ashley I
Not come to pizza express for a few years and after this visit will continue that trend.
I think the portions are quite small compared to other pizza restaurants. Not so impressed with the quality of the food also.
Lacked atmosphere as not so many people.
December 2024 by Blake Fitzgerald
Disgusting, ordered on just eat placed the order waited an hour and a half to receive a text saying the order had been cancelled.
No reason, no call to ammend if needed.
December 2024 by Brian Hunton
This is a review of their delivery service; we dine in regularly and have a different story for that. The kids love the food so we go there often, but now the kids like to get pizza express delivered too. The delivery is hit and miss, sometimes good, sometimes bad and yesterday was the final straw for me, as we waited nearly 90 mins for our food to arrive and when it did you could tell that my pizza was reheated; it wasn't easy to chew and didn't match the quality you get if you dine in. We had 5 different Uber drivers "collecting your order" and it was impossible to speak to anyone at the restaurant as you went to voicemail; I was half-tempted to walk into town at one point and collect the order myself. I rarely write reviews, but we've had a few bad experiences with delivery now and each time we've forgiven them as the dine-in experience is decent, but I've had enough. People deserve to know how bad the delivery is and Pizza Express need to change: sack Uber and get reliable drivers and stop taking delivery orders if your kitchen is overwhelmed. Better still, stick at what your good at, the restaurant experience. Until then I'd rather choose Dominos as at least you know you'll get your food fresh and on time.
December 2024 by Charlotte Ross
Service is poor. After 25 minutes sat down with our menus and nobody asking which drinks or food we wanted, we left. The restaurant was not busy at all at this point either. Dodge this one!
December 2024 by Mar Pom
Never again,
September 2024 by Ravano Hong
The team didn't seem to be walking together, no motivation there. As soon as we sat down, less than a minute the waiter came up to take order. Later he forgot to ask if we'd like deserts....... Much less human contact there now.
September 2024 by Nobody No one
Food amazing as usual for pizza express. Staff friendly. Very noisy though and a lot of just eat always coming in and out
September 2024 by Shelley Hockham
I came here for an early dinner with my son. He loves to come to Pizza Express, especially the Epsom branch. The staff and atmosphere are always warm, welcoming, and friendly. The food was also delicious. We both left happy with full bellies.
September 2024 by Carl Egan
Great service and excellent food, I'd forgotten how much I enjoy the pizza here.
September 2024 by Uk Tuga mario
Good place to eat with family
September 2024 by Steve Illy
Pizza. Nom nom nom. Does beer too.
Always good pizza and service, would recommend
