August 2025 by Debbie Freeman
We went to ask for advice about transferring data from an old android to an iPhone. The Store Manager was so amazing she did it for us. She could not have been more friendly or helpful. Fantastic service. Thank you. Debbie
June 2025 by Susan B
Helped by the fantastic Frankie today and now a very happy customer. Had some problems trying to change my contract with customer phoneline but Frankie sorted everything out easily. He listened, helped, and was kind and professional throughout. Thank you so much!
January 2025 by Dylan Sewell
2 months on and the issue is still not resolved!!! 6 phonecalls to O2 and 3 visits to Epsom O2 - still no better off due to Jorge Luis Velasco not doing his job properly!
Absolutely useless, pointless and rude. I went into O2 with my son to ask a question about how to set up a new account for him now that he was 18. I was greated by a very rude patronising man who told me he couldn't help me and to call O2 on 202 (even though I was in the store). My husband went in a couple of weeks later and managed to get a new phone for my son however after the purchase (as that's all they are clearly interested in) they were very unhelpful and unable (apparently) to move his old number over to his new phone - once again they were told to call 202. We called 202 and I spent about an hour on the phone attempting to get the number moved over. A week later and my son is still walking around with 2 phones and by the looks of it we are paying 2 contracts so we go back into o2 Epsom on Sunday to be met but the same unhelpful patronising salesman who was as rude and unhelpful as last time and told me once again he couldn't do anything and that we had to call 202. If clearly they can't do anything why are they there????
December 2024 by Patrick Keenan
Very rude staff will not be going again
December 2024 by Nicky Mathias
Really impressed with the calm, understanding customer service received in this store today.
Three staff members helped with an issue and I felt like a valued customer.
Excellent communication and service.
July 2024 by Mahlon Bushby
Excellent helpful service, kind staff, told me exactly what I needed to do.
June 2024 by E S
Excellent customer service from Sayf who answered all my questions and was very helpful and patient. Would highly recommend!
April 2024 by Thomas Catton
Very very very helpful! Went in for an upgrade and everyone was super friendly. It was a very easy process and everyone had their specialties in making it an efficient process. I Went for the Samaung S24 ultra in the end and had some good banta as I asked for the s25 which obviously does not exist yet!
Thanks for everyone's help!
April 2024 by George Watson
Scam company, be aware of mis-selling tactics. Also, staff is racist , with no manners whatsoever
March 2024 by piero passet
They don?t answer the phone, just simply cut you off!!!Time after time?Terrible !!!
February 2024 by Mohammed Rashed
Rubbish stuff at all very rude?
February 2024 by Joan Howell-Jones
Very friendly and helpful and stress free
December 2023 by Loki DD
I have been twice on this shop, rude and untrained staff, next stop is the ombudsman.
November 2023 by Dana Roberts
Very helpful staff
November 2023 by Miriam Sneha
Extremely rude and racist staff.Had someone called Kia(the name she told us) help with sorting out mobile number porting. Was not willing to help. Kept asking her colleagues when their shift ended and wanted some else to help us. Finally frustrated she started but was completely rude throughout the process.Finally said , it couldn?t be done even though we had all the needed info at our end.So time, energy and resources wasted!
