February 2024 by Laura
By far the worst bank in the world . Do not ever use this bank . Terrible service terrible everything . More interested in polishing the floor . I?ve never done a bad review ever so this is not something I do unless it was really necessary.
January 2024 by Jaymin Patel
Slow service, literally standing in the bank right now and the phone has been ringing for 15mins non stop and not one of the 5 people doing absolutely nothing even glanced in that direction
October 2023 by Daniel Wickham
Personally my experience with this place is amazing I love the fact that with metro if you lose your card you can get another one straight away printed very nice people and incredible company
August 2023 by evan jamel
Staff look miserable, they haven?t been trained well. They should be sacked. They don?t meet our needs.worse brunch I?ve ever been!
August 2023 by Xinyue Qiu
Bad banks. Unprofessional and unfriendly staff. I went to deposit money, and their leaflet clearly states that from October 17th, the daily deposit limit for personal accounts is £5,000. But now it's only August, and that hateful woman has refused my deposit.I found out her name today. - fxxking Lauren. She?s hateful, she?s rude. She's racism?
July 2023 by Elisabete Lima
Appalling phone service! Rang twice today and the phone rang for over 10 minutes and nobody answered.
July 2023 by Wu Siyuan
They won?t let you open the account if you don?t good at English. Even you bring someone will you for translate. Go to Lloyds open and no issue for that. What kind of the bank will reject people open the account if they English not very well.
April 2023 by Faith Enna
Tried to put some money in and they ask for the proof of funds which is not their business to put their nose where I get the money.
April 2023 by Hayley
Lauren is fabulous! ? To my knowledge, she has recently joined, and her service is refreshing!Me, like most! - make a right dogs dinner out of resetting all the passcodes, to gain access to the online banking, but she was patient, down to Earth and made the whole experience fun! and 'fun' is not usually an adjective I would associate with visiting the bank ?Thank you to Lauren and the IT genius ?P.s Lauren don't lose that spark and special touch you have with the public as you work your way up the corporate ladder! It's beautiful ?
December 2022 by Lucy kelly Brown
Myself and my partner tried on 4 different occasions to open up our joint account in the Epsom branch. The female who I believe is the branch manager was just so unhelpful every-time. Wouldn?t allow us to book a slot to see someone, we was told it?s just first come first serve and every time we went in the branch she said everyone is busy. Although, the 4 times we saw her, she was just sitting at a desk or counter without any customers. Not sure why she didn?t want to open our account herself. The worst service I have ever received from a bank. The only reason we went back was because we got the card the same day. Otherwise we would never go into this bank again. I?m sure not all metro banks are like this. But this branch needs some attention from higher management. Really unhelpful, miserable staff. I felt like an inconvenience, not a customer
June 2022 by Cameron D
Appalling bank. Went to cancel my debit cards, four months later payments were taken off the ?cancelled cards?. Metro Bank said that if they could find evidence that I had come in and get my cards cancelled they would refund. They got that information back and then refused to refund the payments. In addition, Dan the store manager was appealing. Kept promising that I would get an update, would never make contact. Stated would be two weeks. Two months later did not honour his promise in store. I wouldn?t bother with this bank, seem people focused by welcoming you. When it comes to actual issues are horrific.
April 2022 by Mayury SANMUGALINGAM
I wanted to have access to my box and they have informed me, there is 7 people waiting before me. Since I have been sainting in here for 30 min there was only 1 person got access to it since then they haven?t called anyone and honestly I don?t see those 7 people ahead waiting in here?..Is that a instant services?!
April 2022 by Rekaf Cabral
Very poor customer services, time wasters they are ! I went there to open the business account , abs I been told take 3-6 Woking days , went back again they said it will take up to 28days , still haven?t heard from them , back after 6 weeks now I been told take up to 60 days ! And I told them just don?t wanna go ahead now ! They are a joke they have no idea what they are doing trust me ! Very disappointed from first I went there !
February 2022 by sue poulton
So..visited Epsom Branch of Metro last night!Since when did Branch Managers..1.Not have the time to actually see a distressed customer that had already spent 5hrs on the phone and online due to fraudulent activity?2.Do not have access to the branch computersInstead of seeing an actual customer..when the 3.Branch is empty decides that wiping desks and putting out pens for 40 minutes is more important than helping customers with banking issues?4. Most unhelpful rude, ignorant Branch Manager Ive met in 40 years.Really...so this is their JD now?..really Metrobank...get this Branch manager some customer service training
February 2022 by mex glo
Worst bank there is I have been with them for over 10 years now and have had non stop problems with transactions and online banking.
