August 2025 by M RIZVI
Worst bank - no staff to help customers
People waiting for hours to be attended
Even staff present has no appreciation of the customer service
March 2025 by Umair Ahmad
The customer service is consistently slow and inefficient, with limited staff available at the front desk, leading to long wait times and a lack of prompt assistance.
March 2025 by melvyn careswell
Metro bank have rapidly gone downhill since I opened my account their interest rates are the worst they have taken away the coin machine not to mention the great touch if you lost your card you could go into the branch and get a new one issued straight away that?s no longer also they now charge you to use the card abroad so that?s another thing gone and worst of all the opening hours which used to be the best have also disappeared so all in all a real crap bank of which I will be leaving
March 2024 by Oliver Whiffin
Always a good service with convenient opening hours. Also the immediate printing of your bank card is the best service available over other banks.
March 2024 by Rodolfovaz Oficial
Very bad customer service experience, unhelpful and rude, unfortunately the manager Store don't know the relationship with customer. And your job is given information about any thing about account and bank service..
February 2024 by Laura
By far the worst bank in the world . Do not ever use this bank . Terrible service terrible everything . More interested in polishing the floor . I?ve never done a bad review ever so this is not something I do unless it was really necessary.
January 2024 by sam de
By far the worst bank in the world . Do not ever use this bank . Terrible service terrible everything . More interested in polishing the floor . I?ve never done a bad review ever so this is not something I do unless it was really necessary.
January 2024 by Jaymin Patel
Slow service, literally standing in the bank right now and the phone has been ringing for 15mins non stop and not one of the 5 people doing absolutely nothing even glanced in that direction
October 2023 by Daniel Wickham
Personally my experience with this place is amazing I love the fact that with metro if you lose your card you can get another one straight away printed very nice people and incredible company
August 2023 by evan jamel
Staff look miserable, they haven?t been trained well. They should be sacked. They don?t meet our needs.worse brunch I?ve ever been!
August 2023 by Xinyue Qiu
Bad banks. Unprofessional and unfriendly staff. I went to deposit money, and their leaflet clearly states that from October 17th, the daily deposit limit for personal accounts is £5,000. But now it's only August, and that hateful woman has refused my deposit.I found out her name today. - fxxking Lauren. She?s hateful, she?s rude. She's racism?
July 2023 by Elisabete Lima
Appalling phone service! Rang twice today and the phone rang for over 10 minutes and nobody answered.
July 2023 by Wu Siyuan
They won?t let you open the account if you don?t good at English. Even you bring someone will you for translate. Go to Lloyds open and no issue for that. What kind of the bank will reject people open the account if they English not very well.
April 2023 by Faith Enna
Tried to put some money in and they ask for the proof of funds which is not their business to put their nose where I get the money.
April 2023 by Hayley
Lauren is fabulous! ? To my knowledge, she has recently joined, and her service is refreshing!Me, like most! - make a right dogs dinner out of resetting all the passcodes, to gain access to the online banking, but she was patient, down to Earth and made the whole experience fun! and 'fun' is not usually an adjective I would associate with visiting the bank ?Thank you to Lauren and the IT genius ?P.s Lauren don't lose that spark and special touch you have with the public as you work your way up the corporate ladder! It's beautiful ?
