January 2024 by David Newman
Halfords is a useful local resource for all things car, bike and associated things.Sometimes it's good to physically shop for these types of items, rather than relying totally upon on-line shopping and the hassle of having to return stuff you might not like.They also sometimes have some worthwhile offers. For example, I bought a Stoplpck Pro Elite steering wheel lock for less than £48, which I thought was excellent value.
January 2024 by Bd D
Ordered a presser washer and was told it was a display model and had bits missing. So they ordered a replacement new unit. Fantastic service from store on that part. The problem was when the replacement arrived in store I wasn?t told it had arrived . I had to telephone customer service to find this out and 2 days later I still hadn?t received notification from the store to say that it as in.
January 2024 by Andy Watts
Halfords Epsom sold me the wrong windscreen wiper blades, the wrong bicycle pump adaptor, and a new bike with brakes that were set up wrong. They?re just rubbish.
December 2023 by hugh grierson
Great shop . Friendly staff always happy to help . Fair prices on most things you need every day .
December 2023 by Froud_Smith_ 2001
Great experience at Halfords.Chris helped me change my bulb who was a great help
December 2023 by Stewart Foster
Ordered 4 boxes WITH lids, but when I arrived to collect they were originally missing 2 lids. They managed to find 1 of the missing lids, but then almost seemed to expect me to accept not having the 4th lid. Then wandered around aimlessly trying to figure out what they needed to do next. Very poor comms, very poor direction from whomever was in charge and in the end I had to tell them what I would accept (which was a credit for one box without a lid). Very very shabby.
December 2023 by Alan Mullaney
I have just been to Halfords in Epsom where I received excellent fast service from the staff member on the till and Damon who was really fast and efficient and very friendly despite being very busy with constant stream of customers thank you really great service - Alan M
December 2023 by Gary Fewtrell
Brought my bike in for a free check up. lance carried out the check and I found him to be very friendly and helpful.
December 2023 by Howard Robinson
Having ordered click and collect I relied on the Halfords team to pick the correct concentrated antifreeze. Unfortunately I failed to closely scrutinise my product and got home to find I had been given the Readymix.The price difference isn?t worth returning the item. Very disappointing service and more attention to detail required by staff. Alternatively Halfords could improve the labelling on the package.
December 2023 by daniela mo
I popped into Halfords in Epsom to pick up a few items and discovered they were offering a free 10-point car check. A no brainer. It was done quickly and efficiently by Chris. Very impressed
December 2023 by John Gedling
Online order for windscreen chip repair cancelled without explanation.New booking made by Customer Services but no email confirmation ever received. Told by branch that the order had been made with the wrong phone number and the branch's own email address.Repair eventually done. Probably ok but still very visible. I was then charged £4 more than for my cancelled order as apparently discount is only available online.My advice is avoid Halfords even if it means paying more elsewhere.
December 2023 by Saeed Foroughi
The product is great, but what's the point of ordering in advance if when you get there, the order is not ready and you have to tell them the part number so they can go and oick it from store and bring it to you.You might as well just go in and order it. Had to wait 10 minutes for them to sort it out....Not good.S.1
November 2023 by Jane Lopez-Pelaez
Reece was so kind and helpful. A pleasant young man easy to deal with. He has good knowledge of bikes & has answered any questions with a cheery smile.
November 2023 by Michael Hulme
Friendly staff but gave the wrong information re a headlight lamp that I needed. I gave my reg and they said it was 'X' type and directed me to it. I paid (with same member of staff) but it was completely the wrong lamp!
November 2023 by Leigh Spall
Popped in to have my break light changed. Excellent service delivered by all staff. Particularly Libby who told me about the free car check and young Ethan who carried the work. Lovely team, I?ll definitely be back.
