October 2023 by Marian Cobuz
Shell is always the best petrol station in UK, my top choice for refilling the tank.
March 2023 by Jay Songhurst
Perfect place to make a pit stop and grab a coffee
February 2023 by Errol Holness
Always quick service, shop is well stocked, now queues usually.
February 2023 by Alan G
Filled up here for fuel. Nice & easy to do & no queues when paying inside. Big convenience store area inside, lots available to buy.
September 2022 by Neilhoppy
Do not trust this hotel. My reservation for this Thursday evening, 8th September, which was confirmed back in early August has just been cancelled for no very apparent reason and with no suggestion for a plan B. I have therefore been forced to book another hotel at increased cost in a less suitable location,
August 2022 by R8452QMjennifert
I had to cancel my trip last minute due to unfortunate family circumstances. The staff couldn?t have been more understanding and helpful. I can?t wait to visit in October. Great customer service which is fabulous to see. Thank you!
July 2022 by Andy B
Absolutely disgusting place, it does not even deserve the title of a hotel, more like a vagrant hostel! The bathroom was disgustingly dirty, muck all around the taps that we cleaned off!!! Bath was grimy and shower curtain was filthy and smelly, all this in a so-called deluxe double room! The management really need to get a grip and take notice of all of the previous reviews and close this place down ASAP or refurb!!! We had stayed in The Park Hotel the previous night and for £7 less the difference was unbelievable, wish we had gone back there! Twice the key card to our room did not work and the second time the lady was not at all apologetic, just asked if we had paid!!! Came along to the room to check as we were lying I suppose! No apology given! Had to ask twice for tea and coffee and were only given two of each!!! Never did get a replacement bulb for one of the bedside lights after asking three times!! Do not stay here, it is abysmal!!! We wish we had slept in the car!
July 2022 by Melanie S
Dirty, mould on ceiling and walls, black grime around taps , dirt grimed into bath, limescale around showerhead, panels peeling. All round absolutely filthy, also extractor fan didnt work but also not allowed to leave bathroom door open after shower as sets smoke alarms off, so bathroom is practically a steam room for ages afterwards.
July 2022 by sianaryan
I would not recommend staying in this hotel when the weather is anything over 20 degrees, no air con turns the rooms into a sauna and it?s completely unbearable. A fan in the room blowing warm air at you is just not enough. We were unfortunately staying over the 40 degree heatwave and I slept in my car over night as it was much cooler. Hotel seriously needs to invest in air con along with a bit of a facelift. Besides that, the staff were good and tried their best to make it a bit better.
July 2022 by 755glynnr
Held off writing a review whilst awaiting their response but, as I have had no response, I might as well tell you how it is. Called the 'manager', Sumit, who advised he will refund 50%. 2.5 weeks later, I still have not been copied into the email he sent to booking.com requesting the refund. I have still not been forwarded the email he sent to the accounts department requesting the refund. All I can gather from this is a) incompetence or, b) he is a liar. I have chased up again and still no email proof this has been done and obviously, no refund. We all have problems, it's how they are dealt with that can make all the difference. Basic room with everything you need but with a lot of things you don't actually want; like dust on everything, mould, hair, and I assume, some new species of bacteria festering in the bathroom. I'm actually embarrassed for the chain. Doesn't help when the manager is either clueless, a pathological liar, or a mix of both. Apparently, our issues were a 'renovation' issue, since they bought the hotel from Premier Inn. Funny how he has been responding to reviews for months. Assume they couldn't be bothered to clean, pending renovation. I personally would assume it needs a good clean but, some muck was so ingrained, I suppose a tear down and rebuild would be easier. Staff advised we could not move rooms as fully booked but when we finally spoke to manager at 11.30pm, he said we could....not sure moving 2 young children at that time would end well. Anyway, have a look at the pics, not soon after eating...and definitely not before. Just found I can only upload 10 pics....be grateful for small mercies in life.
July 2022 by baldeagle1111
Worst place iv ever stayed. Cheap, worse than a travel Inn. Kids running up and down the hallways all night. I know I'm only here for work but I still need to sleep I'll have one of my office staff reprimand tomorrow for booking this half way house of a hotel. It's a tip. Sumbag city.
July 2022 by Jennie W
We stayed for 2 nights and booked 2 rooms together downstairs as my parents have mobility issues and there is no lift. Upon arrival both rooms were upstairs. The staff were great but were rushed to get a room downstairs ready. So we were not together. The room downstairs was heavily stained and the carpet in both rooms questionable. And mine had no cover for the skylight. And no fan in my parents room. The staff lent them theirs. The breakfast was an absolute joke. Delivered in a paper bag were 2 boiled eggs in a plastic container, a disgusting plastic wrapped croissant, a small carton of orange juice and a take away tea/coffee. Nowhere to eat it except our unsuitable room. This place is not as described. With no facilities, including the vending machine in the entrance. It?s not even there! The staff were friendly and tried to assist but really nothing they could do. Absolutely terrible and unacceptable accommodation. If we?d paid £20 per room then maybe it would have been expected but not £90 per room per night.
June 2022 by Leewalbyoff
Nice little hotel, well situated if you?re heading to Chessington, decent little pub next door. Hotel was clean and the staff super helpful and friendly. We booked this as a night to stay before heading to an early start at chessington, Recommend for this
April 2022 by shellyh24
For the price paid I was happy with the room. Just a few little things I would change. I would of liked an extra pillow, we each had 1 which made sleeping slightly uncomfortable, perhaps I should have asked for one? The TV volume I think was set so you can't turn it too high, either that or it's just an old TV, I could barely hear the film we were trying to watch. The breakfast was a bit of a let down. We all ordered on the sheets for the morning yet when it arrived it was all wrong. Its as if the night staff didn't even look at our order forms just put in what they had. There was quite a lot of things unavailable however we were not informed of this until I noticed a lot missing from our order and had to walk to reception and ask. Not enough milk given for the cereal, hot drinks machine wasn't working, no eggs and no alternative offered... Staff were nice and the room was clean which was good and we were close to Chessington which is why we were down that way.
March 2022 by Mina Mohabbat Love & Laugh
Old SriLanka Man at Counter/Cashier is Very Lazy and a Big Lier....never helps with anything.Never Talks properly.He does NOT like customers..He loves it when its quiet so He can just take his Wages and Go home.He always likes to tell customers we are CLOSED..even when open.Closes Toilets very Early to make sure more Truck/Lorry drivers do not come in to fuel up.Useless Man.
