November 2023 by Sienna Clark
Decent enough range, some wonky prices. Most of the range is way cheaper online! Of course you can't touch anything until Karen stops talking to Sharon! Obviously didn't get what I was looking for that was online and in stock! Living the dream.. just not in Ernest Jones. Wasted trip!
September 2023 by Paul Clements
Ernest Jones, Epsom.A very engaging experience, with excellent customer service from Eva and Tina.Ernest Jones should clone these two young ladies, they were excellent, going that extra mile to get an expensive Tudor FXD over from Stratford, just so i could view it.Many many thanks.Paul
June 2023 by Michael Tabirade
I was served by Tina and she made the transaction extremely smooth and accommodating. She made us feel comfortable and applied no pressure. We appreciated her social yet professional vibe! Thank you ??????
June 2023 by Amanda Robinson
They ordered in the item I wanted and it was in stock within a few days
June 2023 by Alan Phillips
Great service
April 2023 by A J C
Maisie was fantastic! Such amazing customer service from her and ended up getting exactly what I needed with no fuss. so excited to gift it to my partner he's going to be over the moon. Would 10/10 recommend this store!
April 2023 by gary taylor
Grumpy and uninterested staff! Usual customer service anywhere being anywhere near London!! ?
February 2023 by James Emeny
Very competent and pleasant staff
February 2023 by Joe Bailey
No slander just facts.Recently, I reserved a Boss watch last minute for a colleague?s retirement. I arrived in Epsom having travel from Maidstone and collected the watch and took it immediately to Timpsons for engraving.The gent pointed out loads of scratches on the back of the watch which was immensely disappointing. I didn?t have any time to return and had to go ahead with the engraving as i had to present it the next day.I strongly suggest you scrutinise whatever you click and collect as from my experience the staff don?t quality check the items when picking them.I won?t return, next time I?ll go elsewhere as I can?t be left with that feeling of disappointment again. I was so excited when I was making my way to collect.
February 2023 by Jennifer Hudson
I visited the Epsom store this weekend where Denise and Tina kindly greeted me as soon as I walked in the door. Both team members were so helpful and attentive. Great service and a great store!
January 2023 by Steve Ray
Helpful staff
December 2022 by Krzysztof K.
I stopped by your shop to buy a present for my wife. Very quickly someone from the staff approached me with an offer of help. The choice was difficult due to a large amount of jewellery. Despite this, with great patience and professionalism, Bianca showed me more and more things. After some time, I decided to take Bianca's suggestion and decided to buy. I was pleasantly surprised by the help with a free exchange for a different size. Also, Bianka was very helpful in obtaining the certificate of authenticity. I must point out that the entire staff of the store was very nice and willing to help. I will recommend everyone to buy in your store. I wish you good luck and keep it up.
July 2022 by Gary Hartnoll
Very helpful staff, I was there to get a ring enlarged and gave me good advice on size.
July 2022 by Patrick Brock
Always a good service for my watch repairs and overhaul of expensive items
July 2022 by Mick Groves
Very helpful staff kindly set date on my watch . .??
