March 2024 by steve
Flat white was very good but no Costa internet only Ashley centre internet if you can get a seat in
March 2024 by Sajitha Sathurusingam
Epsom Ashley centre staff are so rude , and service is rubbish. I had to leave the food i ordered , one of the staff made me so uncomfortable.
February 2024 by Steve Taylor
Great fast friendly
February 2024 by Lydia Bosomworth
Got abused for having allergies. We ordered 2 cheese and tomato toasties and before the woman put them in told her about my allergies. She shouted in my mums face when she told her that and said along the lines of "you should have told me at the start now I have to clean everything!!!" and rolled her eyes at us a cold expression her face. I could not believe it she hadn't even taken both out the packaging so what was the issue. Never been treated so badly in my life for having something I can't help that affects me daily and is a big source of anxiety for me as it is! No one has ever made such a fuss about something as common as allergies before that I've ever seen. I deserve respect as much as anyone else does and so do the people with me. After she told me she couldn't guarantee that it wasn't nut free as they're made in the same factory with the same cold expression repeatedly telling me that it was a risk but if she'd checked the packaging properly there was nothing stating that. Awful terrible and traumatising experience! Complete mind play.
February 2024 by Evgenia Prusakov
Very rude customer service, I asked for a larger cup for my medium drink, so it doesn't spill in my baby's pram's cup holder.I was told a firm "no, not allowed". Surely you could be a little more flexible?I am a regular customer, but now will be avoiding this store
December 2023 by Elisabete Lima
Lovely coffee but the toilet is ALWAYS out of order which you do not know until you need to use it! Then you have to run to the nearest public toilet. Not very good for some people with bladder issues!
December 2023 by Tracy Deadman
A nice Costa - coffee consistently good. Nice place to sit, can get very busy.Shame toilets are closed more often than open. Once I've left to use toilets in the Ashley centre I seldom go back in for my coffee and try somewhere else instead. Please keep that in mind.
December 2023 by Carol Booker
All good will return ?
October 2023 by Trish Cahill
Had an oat latte was flat not the same as usual
October 2023 by W6913IHmattb
I am a regular guest at costa. And generally they are great places . The one in Epsom is literally the worst I have ever been in . The noise is in tolerable. They clatter and bang around with no consideration for the people trying to have a conversation. The staff are simply useless and literally always need help in preparing your drink and the place is frankly dirty. If this was what all Costa were like you would never go to one again. Awful
October 2023 by Mirran Bainick
They have no high chairs.
September 2023 by Leigh Jones
I visited with my sister, and had good service. The coffee and food were fine BUT it was SO NOISY! It would benefit from some sound-deadening especially around the area for glassware, even on the ceiling! Obviously that would mean some expense.
August 2023 by Shaun Hornsby-Evlambiou
Drinks were good but it felt like we were somewhat of an inconvenience by ordering drinks: The two staff members made one of our drinks and then stopped for a chat instead of making our second one, until we reminded them.
June 2023 by Kimi Shah
DISGUSTING BEHAVIOUR FROM STORE MANAGER FAISAL. I am 37 weeks pregnant and got denied access of the toilet at 17:55 as a paying customer, despite the store not being closed to customers yet. I entered at 17:25 to feed my 2 year old her dinner. I was the only customer in there and the manager was mopping the toilets and general dining area. At 17:55 as I was about to leave, I needed to use the loo and as I walked in that direction, the manager told me the toilets were closed as they have locked up. I pleaded and said I am really desperate and very pregnant and he rudely told me he didn?t want to argue with me and that it?s closed and he can?t let me use it. I was disgusted with his behaviour and very desperate for the toilet. He then made up that they were wet and it was a safety hazard but refused to show me that was the case. I will never be returning and strongly advise anyone who wants good customer service to completely avoid this Costa at all costs!
June 2023 by Zodiac Forest
Sorry but I'm not overly keen on this Costa coffee dirty cups staff not to friendly a strange atmosphere and a odd tasting coffee think the milk used was slightly off won't be back here
