January 2024 by Jen Oneill
I went into Clarks on the search for some black boots. Have exhausted the shops in Kingston I was delighted to find the ideal pair with the help of Maddy. She was extremely helpful and polite and a real asset to the Epsom team. Thank you Maddy!
December 2023 by Brooke Stone
Went to get my son his first pair of shoes went upstairs to the kids section and was told to basically get out as they were closed and we should have known that because the door was closed. She told us to come back in an hour if we wanted anything so clearly was open she just couldn?t be bothered. Maybe lock the door or put a sign downstairs saying that upstairs is closed?? And maybe don?t be so rude next time.
December 2023 by Sabina Tahir s
If you want to buy your kids shoes avoid this place at all costs. I went in today to buy my sons shoes the lady was rude, disinterested and not helpful at all!! The most awful customer service I have ever received.
August 2023 by Lil Petrusa
The worst experience ever, the worst customer service received in my life.Izzy was polite, knowledgeable and helpful. Unfortunately cannot say the same for the manager. He should not proudly call him self the manager. I didn't see and managing skills. He is only good to manage to turn away loyal customers. He is very intimidating, not welcoming, unapproachable, unapologetic , rude and not professional person.I love the brand but I wouldn't pay again for shoes £100 and be treated the way he treated me.He refused to give me his manager's name. I really hope his manager will read reviews and take some action.The customers vote with their feet and I don't see good future for this shop.Liliana
August 2023 by R R
We had forgotten our baby daughter shoes at home. This was the nearest place to go to buy shoes. Luckily on second floor for kids shoes they had plenty of nice girls available to assist and had in stock the show size we wanted. The assistant quickly measured our daughter feet and got us the right size options. We were in and out of Clarks with in 10 minutes as we wanted. Thank you.
April 2023 by Lieke de Swaan
Super friendly and helpful staff up in the kids department! Measured both kids and didn't push anything unnecessarily for a sale! Great quality shoes and good staff too!
April 2023 by Rosetta W Brooks
Best shoe store in town. I had a good experience shopping in here. The staff were helpful and friendly and the environment was nice and calm. Definitely recommended
April 2023 by Violeta Gavrila
Amazing staff! Krisna was lovely and helped us with everything
February 2023 by Shelby Lekaj
This Clark?s was not the best I have been to I went in to get my daughters feet measured.My daughter is 18 months old and I have a 6 month old and for some reason they have the kids shoes upstairs there is no lift to get up there so you have to abandon all your stuff and take your kids out of the pram for me this was impossible.Really annoying when they put the kids stuff upstairs.
December 2022 by Deborah Geldard
Staff member was really helpful, although the stock seemed tired
October 2022 by Alijah Caesar
Terribly rude and unhelpful staff. With a limited selection and poor quality of shoes.Went there earlier today and the guy couldn?t be bothered to offer assistance. When I pointed out that the pair I wanted was opening a bit at the front, he said ?it?s up to you, either you want them or not? You have to be realistic?.I think buying a new pair of shoes, for that amount of money, should come in optimal condition!I will never set foot in that store again.
September 2022 by Alan Kelly
Needed shoes, got shoes. Staff were very helpful.
August 2022 by Jim McHugh
Chaos. The young woman who measured my kids feet was working flat out but her manager was standing around chatting & laughing while numerous customers were kept waiting to be served. We waited 20 mins+ to try on shoes, while the manager directed staff to serve people who had just walked in.
June 2022 by Jennifer Gill
Nice shoes but poor selection and unbelievably rude staff. Attitude, snatching, storming off, huffing - shocking.
June 2022 by Jason Hastings
Very quick to help and good stock, possibly needs a little more life in there, music maybe.
