April 2025 by peter french
I had the misfortune of going in to this branch on the 28 April .I was waiting in line when one of the counter assistant approached
me full of cold i told her i was immune suppressed and could she stay away from me .to which the second assistant i was waiting to see announced i have a cold to so i said i would go too another branch and maybe there anti bac stations could do with being filled if all the staff have colds as i went to leave and was told i am not refusing to see you if you wait over there i will get someone else to see you. I went over to a waiting area dropped my folder to the table and sat down i was then warned about that ,I have cancer in my back neck and ribs and don't bend well assistant 2 walked to the rear of the branch on her return she announced to
assistant 1 and said another assistant would be dealing with me I've told him what he's was like i found this totally unprofessional loud enough so the whole back could hear ,earlier assistant 2 had been saying how she had been in banking for 21 years clearly it was not in customer service .I was shown through to assistant 3
who was very helpful and i concluded me business and left the branch. I have banked with Barclays for 40 years and i think its time to move. A bit of staff retraining might help !
February 2025 by Neda Kayhani
Kathy High has been a pleasure to deal with - great customer service and very friendly!
January 2025 by C Trollope
Kathy High was wonderful. She sorted my problem immediately. She was very professional and friendly. Thank you
November 2024 by James Young
Thank you so much to Denise for helping me. Excellent service and brilliant advice. Keep up the good work and looking forward to my next visit!
November 2024 by June Davidson
I came into the branch for some help with contacting legal and general who i have a direct debit with . Diane helped me with calling legal and general and downloading their app. While i was in the branch i told Diane that my phone was not working . Warren helped me to take my phone off safe mode and allow my apps to work . They were both so helpfull .thank you
November 2024 by Rizza Cowlard
Kathy high
Was very kind, very helpful, easy to approach, very good sense of humour.
She answered all my questions.
I will recommend her 100% the best employee of Barclays Bank in Epsom site.
All the best and more power of Epsom Barclays Bank
October 2024 by Linda Rees
I came int the Epsom branch today not knowing what to expect advice wise and was helped by a lady called Diane She helped with a problem I had, which I never would have done over the phone. I can?t thank her enough. 5 stars
October 2024 by nynan seevaramen
Sam Blandy provided me with an excellent service when I came to the branch today
September 2024 by Sapphire Jones
Sarah helped me massively this morning 18th sept.when I had my phone and bag stolen, she assisted me to set up a new banking app and was lovely and reassuring:)
September 2024 by Pauline Cain
The Epsom branch is fantastic. The staff always help me when I have any issues. The manager seems to always be visible and is a great help. Please keep the branch open.
September 2024 by Theo Barbier
Warren?s customer service was fantastic, made me feel like I was in safe hands. I cannot thank warren and the branch for helping me with my enquires and answering all the questions I needed answering. If you need a bank or branch this is the place to go
August 2024 by Conor Hamill
Love this branch always super helpful .thank god it?s still open.
August 2024 by Jacinta Hamill
I?ve only gone into This branch a few times but it?s always been fantastic service . The ladies and gentlemen are always super helpful ! Especially Diane she is so lovely and always looks happy to see you . We have seen her a few times she is a credit to your branch.
July 2024 by Sean Moore
Brilliant branch with fantastic staff
June 2024 by Dayane Martins
the ATM (outside) Barclays has not worked for almost 2 weeks, this is horrible as the bank closes at 3pm
