August 2025 by amiraaaxx
I had a really positive experience at Argos yesterday! I was struggling to find a specific toy for my little brother's birthday, and one of the employees, a young man with curly hair, went above and beyond to help me. He was incredibly patient, checked the stock in the system, and even offered suggestions when the toy I wanted was out of stock. He was super friendly and really made my shopping trip stress-free. Excellent customer service ? thanks, Argos!
August 2025 by Fia
I am writing to share a disappointing experience I had at your (Argos Epsom) (Sainsbury?s) location on 26th August 2025. I arrived at approximately 8:55 PM intending to purchase a toy for my daughter, but was met with an unexpectedly unwelcoming interaction from the store manager, (SONIYA).
Upon arrival, I was informed that the tills had been closed. The manager stated that Argos is legally permitted to close tills earlier than the advertised store hours. While I appreciate that operational procedures may vary, the manner in which this was communicated felt abrupt and dismissive. Her tone was aggressive, and she did not offer any assistance or alternative solutions. Several staff members witnessed her raising her voice when I politely asked why the tills were closed while customers were still present and willing to make purchases.
I believe this situation could have been handled with greater professionalism and courtesy. I respectfully suggest that Argos consider providing additional customer service training to ensure future interactions reflect the standards and values your brand is known for.
June 2025 by David Humphrey
I've been here a few times and Clyde has been on the till. First time was really busy but he dealt with everyone efficiently and we were soon on or ways.
Since then he has always been super helpful and today he was showing a younger member of staff how something worked. He quickly and efficently explained it to him obviously caring about his staff.
I don't know Clyde but as a shop owner myself I recognise someone who is totally on the ball. Nice one Clyde.
January 2025 by Kate B.
It refresh.. in 2024 winter ..is clean and tidy. Big car park. Customers service very friendly.
December 2024 by Molly Singfield
Thank you to Sarah who has hosting the floor, I had to wait for my product as it was missed placed in the back but she reassured me it wouldn?t be long, apologies multiple times and gifted a kind gesture for my next purchase. Thank you Sarah!
November 2024 by David Shewan
Argos is just brilliant isn?t it? Neat booth at back of Sainsbury?s store, good parking, perfect
May 2024 by Charlie D
Pick up was extremely smooth. I was served by Naresh who was polite and had a wonderful demeanour whilst serving me. Big props to him
May 2023 by Ela O.
I had to return a faulty phone I had bought and the process was hassle free. One of the staff named Naresh was quite helpful. He helped back up my data on the faulty phone on Google drive before resetting it. Really nice and patient guy
January 2023 by Benjamin Watkins
Poor customer service, unhelpful staff.
October 2022 by Financial Ed Master
Asian guy is rude and looks sleepy :)
August 2022 by Morley Lackey
Very helpful staff and easy to use console/tablets.Prompt delivery in-store ,pickup and home delivery.
January 2022 by Hannah Louise
Every recent order I?ve placed which has said is available straight away or by a certain time never seems to be available. Argos need to sort out their system or deliveries because it?s pointless offering a service that they can?t meet
January 2022 by David B.
Went for a cup of tea and a sandwich to the cafe at Sainsburys. Never again. Tea is a mug of hot water with a tea bag dunked in it. The cheese/pickle/tomato sandwich turned out to have green/blue mold on the tomatoes. The serving staff member was very nice and replaced it with another, but at that point we didn't exactly trust it. The odd thing was the staff member did not seem surprised by the mold, so perhaps it's a regular occurrence? I am really amazed that Sainsburys run such a low quality cafe, obviously they have a very poor manager, who should not be in food service. I am hoping not to have food poisoning following the visit. I strongly advise against eating there.
July 2021 by Lungu Petru
Two weeks ago I placed an order at Argos for a TV I gave my address details I confirmed everything,then I was completely surprised when I saw a confirmation to go and collect my TV from a store which was more far away from the place I live, considering there is a store 10 min from my place, I ordered a delivery cause I can't collect it from the store. Finally I managed to get my TV from the store but the attitude off the staff members was horrible I requested a help to take it to the cab and they refused.They was rude when speaking to me...
July 2021 by Julia King
Disappointed with Mark the store manager . Failed to keep me updated on the return of my laptop during repair.Mark promised a 4 day turn around repair service. It has now been over 2 weeks.Had to cancel a tutor lesson for my son as of delay in the laptop .If I knew this would take so long I would have taken the laptop else where.Shame on Argos Epsom.A voucher would have been a gesture .Discusted
