November 2023 by Ami Stretton-Mellor
I?m disappointed I need to leave one star as this pharmacy does not even qualify for that. This is the WORST pharmacy in the world, I have never been treated so poorly, and had to listen to others be treated the same, the staff are EXTREMELY rude apart from one, it makes me feel angry every time I have to step in there as I know what?s coming. There is a big queue every time without fail, when you get served it?s never ready, even if you have received a message to say it is, then you feel like you have to argue with the member of staff as they have sent you a message, failed to get it ready and now you are made to wait over half an hour before it will finally be ready. I feel like they take great satisfaction in telling you it?s a half hour wait too, it?s a very small town and not much to do to waste that time. I have heard them say to other customers that customers need to wait 48hrs after the prescription is ready before they can deal with it, ridiculous when you have to wait 48 from the surgery in the first place, so that?s 4 days or more to get your medication!!!!!!! I have also been in there once, a young lady wanting to buy something intimate, and the young man serving was firing the most intimate questions at this poor girl loudly and in front of a very busy pharmacy which she had to answer before he would sell the item. They ignore the phone, I can go on honestly. The service is way below par to say the least and in my opinion should be shut down or at the very least a massive overhaul of staff. Do yourself a favour and opt for Jays pharmacy next door.
November 2023 by Irina
I visited Boots pharmacy tonight to exchange some items and was served by pharmacy advisor Karen, who was lovely and super helpful. Served with excellence and smile. Thank you, Karen!
October 2023 by Royce Blackburn
This place is an absolute shambles, had my prescription for 2 days and never told me the computer was down, ran out of some meds.They did not care, and asked what they could do, simple give me back my prescription and I will go else where.That I did all meds sorted within 1 hour, I will definitely not use boots again for anything.They definitely need customer care training, not I don't care training.
August 2023 by Sue Reeves
Unpleasant receptionist? needs to smile instead of always looking so unwelcoming.
July 2023 by Jacek Schab
Shop chose not to follow it?s opening hours, when customers need them
June 2023 by Ewa Jaworska
Very quick and efficient service on Saturday afternoon. I picked up emergency prescription from 111 services. Called prior to pick up and they responded that it will be ready in 20min and it was. Very pleasant and helpful staff.
May 2023 by Ewan Jones
Boots on Egham high street clearly does not realise that they have an important responsibility to the community. On various occasions I have waited for them to open for longer than half an hour past their opening time. I was once inside waiting for a prescription. The staff told me to return in half an hour. I returned in half an hour, only to find a hand written notice on the door saying they were shut for 1.5 hours for lunch. This place offends me. I have changed my nominated pharmacy. I hope they change the staff or close down. People's lives will improve.
May 2023 by Yuvi Gadham
Boots, located at 57 High Street in Egham, is a one-stop destination for all your health and beauty needs. This well-known store offers a wide selection of products, ranging from cosmetics and skincare to healthcare items and even a pharmacy service, all at competitive prices.The store is clean, organized, and easy to navigate, allowing you to find exactly what you're looking for with ease. The staff at Boots Egham are friendly, knowledgeable, and always ready to help with any inquiries or concerns you may have.In addition to their extensive range of products, Boots also offers a variety of services, such as prescription pick-up, health consultations, and even a loyalty program to help you save on future purchases.
April 2023 by Jade
Shelves are half empty, I don?t understand when Boots in Staines is always fully stocked and there are plenty of customers in Egham. Only two people working in the whole shop, really need more staff on shift. Queued for 15 minutes, with no acknowledgement or apologies for the wait so I decided to leave and go to an alternative chemist. Have previously been in before and the lady which served me seemed blunt and had no customer service.
April 2023 by Jade Mewes
Shelves are half empty, I don?t understand when Boots in Staines is always fully stocked and there are plenty of customers in Egham. Only two people working in the whole shop, really need more staff on shift. Queued for 15 minutes, with no acknowledgement or apologies for the wait so I decided to leave and go to an alternative chemist. Have previously been in before and the lady which served me seemed blunt and had no customer service.
March 2023 by Victoria M
If I could give 0 stars I would. Inconsiderate service - in fact service is non existent. Level of staffing can not be the issue as there were 5 people behind the counter chit chatting. No acknowledgement of customers queuing to pay and pick up prescriptions. Extremely slow - even during a non peak hour. Very impolite when it came to actually speaking to someone that works there.
February 2023 by Andy Smith
Manager urgently required!23 minutes to pay for one item!all because shop floor refused to attend tills - avoid.
February 2023 by Jamie Everton
Awful Customer Service Received Today.Went for a prescription and was told 10minutes. 30minutes later I'm still in there being ignored.Then when given my item they asked me how I paid. I informed the pharmacist but she didn't believe me. I then provided evidence but again the Pharmacist didn't want to believe me. Go somewhere else.
October 2022 by Georgia T
Staff are always rude. The wait times are atrocious and there are always several staff hoovering not looking like they are doing much. A 2.5 hour wait for my 1 year old?s antibiotics. Really appalling service
October 2022 by Julie Erdmann
The quenues are just ridiculous. People were lined up from inside to the outside. Staff are really slow not bothering to see the number of people waiting. It's a shame Jay the pharmacist is closes next door. The service is much better than Boots. Shame on Boots for not employing more staff.
