July 2025 by Faith Douglas
I was at the door at 6:01 to pick up my prescription. I was stuck at the egham railway crossing for around 8 minutes. They didn?t even bother hearing me out. Just mouthed ?closed? and walked away. No customer service what so ever.
May 2025 by Neil Wiltshire
Very poor service
April 2025 by mama Blocks
Always having to go back multiple times , days in a raw to get prescriptions! Even when it?s just one box !! I?ll make sure to avoid them next time .
March 2025 by Kim Sinclair
Staff goes the extra mile! Excellent service!
February 2025 by Al S
The pharmacist claimed that ?doctors don?t know anything, she knows better? when my mum asked to buy an OTC medication a doctor had recommended her, and called my mum ?stupid? for not knowing the exact address of this boots and told her to go to a neighbouring pharmacy instead because she didn?t want to serve her. Felt this was because my mum had broken English and they were discriminating against her.
Absolutely insane what a power trip the pharmacist was on, and the level of insecurity she must have to try put down educated doctors.
I will be lodging a formal complaint - cannot believe a Boots employed pharmacist
January 2025 by XooX
Terrible service. had to wait 2 months for a sensitive product to get delivered to boots.
November 2024 by sara jones
not sure why so many bad reviews, compared to another local pharmacy this one is exceptional, my reasons for this are that they actually answer the phone unlike another local pharmacy so you can chase up if your meds are available to collect, also the pharmacist spends time dealing with your enquiry, my only criticism is that they are a bit slow on getting your items from receipt of the prescription
October 2024 by Parv S
Really poor service with the pharmacist today having a flu jab. Unfriendly, didn?t go through any of the procedures or aftercare and didn?t wear gloves either. He should not be working in a medical environment with this kind of attitude especially as I am pregnant and this is my first flu jab so obviously would have liked to have known more information.
August 2024 by yanacruz
This is a small Boots with not a big selection of drugstore products (only essentials) so it pretty much works as pharmacy and for this reason it should have at least one self service check out, so customers that don't need prescription meds can pay for their shop and leave, rather than wait 10 mins in a not even long queue, for one of the staff (usually pharmacists) to serve them. Naturally Pharmacists are busy with their work and Boots probably doesn't want to pay an extra staff for such a small branch so people end up waiting or will rather go to Superdrug, across the road, just to avoid queueing.
July 2024 by Peymon M
Helpful staff they provide great service! However this location is always busy as there are many people waiting in line to speak with a pharmacist or make a purchase. Would recommended more staff. However 5 stars for location and service.
June 2024 by Tommy Kay
Utter incompetence for a so called professional retail outlet.
They won't release medication until the pharmacist turns up, and if they're late, no medication.
This is not the first time. I've has missing prescriptions, part orders, zero communication, sent back to the Doctors because they refuse to take responsibility. And when you're in the queue outside and all talking about the same thing, it makes you wonder how you're still in business. Probably because of the backing of your American owners.
If it says you open at 9am, be on site by 08:45.
My advice, look for an alternative.
Bring back Millmans...
April 2024 by Vivienne King
Nice and helpful employees, I could not collect my prescription due to pharmacist absence, but I had a flight to catch? but the lady helped me get it at the pharmacy next door :)
Thank you so much
March 2024 by maria negreira
Worst pharmacy ever.Customer service is terrible.I'm 72 ,took a prescription in & after an hour of waiting still not sorted out.Always like boots but will never return here.I have to give a star but they don't deserve it.
February 2024 by Colin Perkins
Slow service and never answer their phone so what is the point of advertising a phone number. Like the Boots opticians i think they have forgotten the meaning of service. Colin
February 2024 by MC Francisco
Very poor service. Letting the costumer to wait. After you waiting asking your date of birth and telling to comeback for another 15min. Useless wasting time for other people. I wish they change the staff.#bootsegham???
