April 2023 by Hellena Demetriou
Great little M&S petrol station and very convenient for quick food supplies and wild bean coffee/snack station and toilet facilities . Called manager earlier to commend a member of staff, whom I have always found to be particularly courteous , engaging and helpful . Young lad called Tyler . He will go far in his career with such a positive attitude . Always a pleasure to be served by him. Thanks Tyler !
November 2022 by elizabeth munting
Have been over charged 3 times here at this service station .Once just recently, when I was charged twice for same item .I keep all my receipts usually, but mislaid last one. Went in today ( I had rung about it)! Manager Mo appeared to refund using a pack of bread rolls/baps from shelf that were equivalent, but he merely charged them to my card ,,then cancelled it again! No extra refund given .I?ve lost trust frankly !
July 2022 by Demelza Kelly
The manager of this establishment tries to tell me it was illegal to fill aplastic diesel jerry can with 10 litres of diesel i would not recommend this petrol staion to any one when the management clearly doesn't know his legislation from his elbow
May 2022 by Lucy Smith
This evening we stopped at the BP garage at Hampton Court having driven for some time visiting family. We stopped so my partner could make use of the disabled toilets whilst I purchased some dinner for us as it was quite late.My partner was waiting to use the toilet and after a couple of minutes of waiting was informed by a member of staff whom we believe is called 'Anthony' that the toilet was out of use. My partner is on medication which acts as a diuretic due to his ADHD and tried to discretely urinate around the side of the buying, however the member of staff we believe to be called Anthony followed him shouting that he would report him to the police.My partner then attempted to come back in the store to help me pick a ready meal, but 'Anthony' would not allow this and explained that as my partner was physically unable to hold his urine due to his disability he was not allowed back into the shop. He loudly announced my partners license plate and the exact time of the 'incident' to the lady on the till, who frankly looked embarrassed.I quickly paid for the ready meals and left and have since reported to 101 for discrimination due to how upset and humiliated my partner feels. He does not always have full control over his bladder and we do consider planned rest stops en route, and as the Hampton Court BP station is listed as having a disabled toilet this was was a Pitstop on our way home. It was not listed as out of order, nor was there any apparent signage as we drove nor walked in. I am upset on behalf of my partner and cannot imagine how embarrassed he feels.Absolutely appalled on his behalf and hope 'Anthony' and any other member of staff on duty involved is disciplined as per the discrimination guidelines for BP staff.
March 2022 by Aj Aj
Indian man there where's his face mask half way down his face pulled his manager on it said he had heart problem last year well then he should not be working there my wife is diabetic I don't want to catch COVID thank you and manger will not do anything he should not be serving if he can't wear safety gear your reply like a coward is to put me to some NHS site but the Indian man wears face mask but not over his face either he wears it how it's mean to be wear or don't wear one at all very simple and get some English staff very bad only having none white English people working there at night
February 2022 by Kishan Patel
Night staff are the not good. So please change those.
October 2021 by Fer Ref
Most M&S food and BP's Brand coffee and pasties WBC.
September 2021 by Tom Kay
My partner used the garage today to buy 2 items. The clerk, acting strangely, tried to claim that the transaction did not proceed and asked her make contactless payment again which she did. She then checked her account to find that both transactions had actually been approved. The second transaction was also for a different amount (£2:60), an amount different to the price of both items purchased. Very suspect behaviour - felt like a scam by the clerk. Complaint to management was made and a refund was finally provided for the rouge second transaction. Not what you?d expect from a branded petrol station.
September 2021 by iCUP
Staff are friendly and happy to help find items if you need help
November 2020 by danpollard123
Good shop. Can be busy to park BUT BEWARE - you can?t come back within 4 hours!
September 2020 by Eugenio Giallombardo
The manager is rude and seems to be against selling me a bag of fresh doughnuts. When asked why he couldn't sell them he told me to f off! Don't respect that language after I've done a pond shift and want a treat.
September 2020 by Dominic Conroy
Very rude member of staff! No Coffee machine working, no hot food! No Toilet, Avoid and drive to a better "service station"! We all expect better from BP and M&S.
September 2020 by Muhammed Naveed
the Seekh guy in beard at night telling customers off for not to line-up the Vehicle at the Pump and park aside and wait. He Sound insulting behaviour. Never use BP again.
August 2018 by Takeshi W
A typical BP petrol standâ?½
December 2016 by Andrew Lyall
Generally convenient and small M & S food is handy. But a big problem is that on the pumps, the petrol and diesel pumps do not have differently coloured pipes. I put in a small amount of petrol into my diesel car and had to get the AA to drain the tank. It was partly my fault but also partly BP. The BP Ultimate diesel hand grip said "diesel" on but the petrol one did not say "petrol".
