January 2024 by Julie Eames
I had an eye test following Cataract surgery the optician was wonderful she explained everything clearly, then followed up with a phone call and an email then referred me to East Surrey Hospital for treatment. All the members of staff I saw were friendly and very attentive. Would highly recommend Dorking Specsavers.
January 2024 by Inge-lise Funnell
Catriona was lovely very reassuring and helpful during testing and afterwards i saw Tegan who definitely knows her stuff and advised me of best frames to suit.Very happy with visit
December 2023 by DeNica Fairman
This amazing team just helped me to wear contact lenses which has changed my life! They were so patient and positive. It took me 4 sessions with a different memeber of staff each time to finally get it right and that's all thanks to their expertise and guidance...as well as so much kindness. Thanks a million Dorking Specsavers staff!!
December 2023 by Matt Studholme
Went in today for an eye test, the place seems to have changed from a year ago, today, it was very functional they seemed to be very focused on the process (plus uniform compliance drill) and not necessarily building empathy a relationship and confidence with the customer.
November 2023 by Snow White
Lovely staff :) amazing opticians
November 2023 by Sean Penney
This is a great opticians, very busy and popular, staff are friendly professional and knowledgable. Located right in the middle of Dorking High Street.
November 2023 by Cecile Mazewski
The worst service that I have ever received; not once, not twice but this is the third time. Spent over £200.00 for spectacles and they were causing nausea and headaches whilst I was wearing them. Despite going in 3 times to tell them that the prescription was not suiting me; they only took me seriously when I told them they could keep the glasses. Then I was required to pay another £45.00 to 'correct' the lenses. I went in in August and told them that the frames were loose and felt as if they needed tightening, to which they just bent them to make them tighter and gave them back to me. Now 2 1/2 weeks out of my one year's warranty, the frames broke and I went in today and was told I would have to pay for a new frame! SpecSavers will not be getting any further business from me.**Since the previous review, I filled in the web form as requested and a new frame was arranged for me at no additional cost. Thank you to SpecSavers for your assistance **
November 2023 by Mary Dearie
First time using this branch. Friendly staff. Speedy process. Overall very pleased
October 2023 by F Inouye
A wonderful experience! Staff are all so polite and attentive. David the optometrist was very professional and thorough. He took time to explain all the eye tests and followed up my initial visit with a call to answer my outstanding questions. Highly recommended!!!!
October 2023 by Guy Dillon
Used to be a consultative practice, but today I was pressured to take additional eye tests at additional cost. I was interrogated 2 times by various staff members as to why I didn't want the special magic test!!. Eventually they humiliated me just enough and I paid for it but I won't be returning... I have felt less pressure to buy in an doorstep encounter with a double. Glazed salesman... sad really
August 2023 by Julie Blunt
Great. It was streamlined and efficient, but I didn't feel I was being 'processed' or rushed at all. Staff were helpful and friendly. No pressure to buy. Every aspect was faultless.
August 2023 by Carole Day
Very helpful efficient staff. Friendly fast service. Have recommended to friends.
July 2023 by L Taylor
Had to wait. Was not asked if wanted photo screen done. Over charged again (did same last year)
July 2023 by Andrew Loftus
Efficient, geared around selling you glasses, so a bit awkward if you go in just for an eye exam like I did. But friendly and professional staff.
June 2023 by Glenda Watson
Lost my glasses. Appointment made for same day. Full eye test and option to see and have explained all the tests and scans. (Facinating) About 1 hour later I had new glasses to take away. Thank you.
