October 2024 by Emily Lane
Had an appointment booked weeks in advanced and no one contacted me to say the branch was closed due to renovations. I don?t go into Dorking high street so I was disappointed that I wasn?t notified. Wasted my morning!
October 2024 by mark fitness
The dorking branch over the years have always been super helpful irrespective of people moaning about they?ve gone for a dinner break . At least your open always helpful friendly and I say that based on my years and years of using nationwide never used anyone else . You serve the community of Dorking well unlike other banks . Please stay open please . I?m 65 and don?t want to use the internet I?m not a tech geek . Thank you nationwide I appreciate you
June 2024 by Tessa Gooding
Today the Dorking branch of Natwest was supposed to be open... Wednesday 5th June 2024... but when I got there at just after 1pm there was a note on the door to say 'sorry we are closed for lunch today between 1 and 2pm ...sorry for the inconvenience'.I had only driven 30 minutes to go into the branch. And on the website it said it was open. Not only does it close at 4.30pm but it is closed on Tuesdays and Thursdays. Really poor customer service and this is my THIRD attempt to use the branch. I only opened my account last week and am thinking of not bothering with it.
April 2024 by Greg
Outstanding service every time. Please don?t leave the high street nationwide!
February 2023 by Paul McElroy
Called into the Dorking branch, as we had encountered difficulty with the online facilities. The team were really friendly and helpful and special mention goes to Adam for his patience and assistance in setting up an account. Sometimes a little human interaction is all it takes and it?s good to see some local branches remaining open.
October 2022 by Sue Franklin
I was experiencing some personal issues and needed advice and help. I called the Dorking branch where a lovely man explained things to me and gave me lots of options. I had to go into the branch on 9th September and the same gentleman helped me so much and, in my opinion, went over and above to help me. Thank you so very much.
October 2022 by Joan Franklin
I was experiencing some personal issues and needed advice and help. I called the Dorking branch where a lovely man explained things to me and gave me lots of options. I had to go into the branch on 9th September and the same gentleman helped me so much and, in my opinion, went over and above to help me. Thank you so very much.
August 2022 by Olga K
Great experience so far. Opened children account for my son of 11 yo. Free card allowing all operations securely. Always available on the phone and in person, unlike with other banks.
July 2022 by Julie Woodroffe
happy to help
May 2022 by Andy Wickes
Brilliant friendly service. Thank you!
February 2022 by Chris Keown
Excellent Service. Thank you so much.
January 2022 by David Hodges
all the staff in Dorking this right all really helpful
December 2021 by Frances Merrylees
Fantastic service at the Dorking branch. It was a seamless exercise setting up my two daughters with back accounts with the branch manager who was incredibly helpful. Thank you
December 2021 by Peter Jex
Having been a Nationwide account holder for many years it was an obvious if nervous decision to switch my current account arrangements from Lloyds Dorking prior to their closure next March, their re-location to Epsom not being particularly convenient to me.The fact that Nationwide do all the searching to switch all and any arrangements from Lloyds for me is a major plus and that I was helped through preliminary discussions and the subsequent triggering of the switching of the accounts by Adam Cavannah was a big help, and good luck to him. It was and is the human touch that I found most re-assuring in a rapidly changing domestic banking world for which I am grateful.Long may it last !
December 2021 by Bella Peacock
Erick, the Branch Manager, has been an absolute star over the past 24 hours - he went above and beyond and worked to ensure a happy outcome when faced with a challenge yesterday morning! Thank you Erick!
