February 2023 by Paul McElroy
Called into the Dorking branch, as we had encountered difficulty with the online facilities. The team were really friendly and helpful and special mention goes to Adam for his patience and assistance in setting up an account. Sometimes a little human interaction is all it takes and it?s good to see some local branches remaining open.
October 2022 by Sue Franklin
I was experiencing some personal issues and needed advice and help. I called the Dorking branch where a lovely man explained things to me and gave me lots of options. I had to go into the branch on 9th September and the same gentleman helped me so much and, in my opinion, went over and above to help me. Thank you so very much.
October 2022 by Joan Franklin
I was experiencing some personal issues and needed advice and help. I called the Dorking branch where a lovely man explained things to me and gave me lots of options. I had to go into the branch on 9th September and the same gentleman helped me so much and, in my opinion, went over and above to help me. Thank you so very much.
August 2022 by Olga K
Great experience so far. Opened children account for my son of 11 yo. Free card allowing all operations securely. Always available on the phone and in person, unlike with other banks.
July 2022 by Julie Woodroffe
happy to help
May 2022 by Andy Wickes
Brilliant friendly service. Thank you!
February 2022 by Chris Keown
Excellent Service. Thank you so much.
January 2022 by David Hodges
all the staff in Dorking this right all really helpful
December 2021 by Frances Merrylees
Fantastic service at the Dorking branch. It was a seamless exercise setting up my two daughters with back accounts with the branch manager who was incredibly helpful. Thank you
December 2021 by Peter Jex
Having been a Nationwide account holder for many years it was an obvious if nervous decision to switch my current account arrangements from Lloyds Dorking prior to their closure next March, their re-location to Epsom not being particularly convenient to me.The fact that Nationwide do all the searching to switch all and any arrangements from Lloyds for me is a major plus and that I was helped through preliminary discussions and the subsequent triggering of the switching of the accounts by Adam Cavannah was a big help, and good luck to him. It was and is the human touch that I found most re-assuring in a rapidly changing domestic banking world for which I am grateful.Long may it last !
December 2021 by Bella Peacock
Erick, the Branch Manager, has been an absolute star over the past 24 hours - he went above and beyond and worked to ensure a happy outcome when faced with a challenge yesterday morning! Thank you Erick!
September 2021 by Sulaiman Dabsheh
Very friendly team, I really wanna thank you guys for your help and good serviceThank you Erick
July 2021 by Richard Bridgman
I use Dorking branch and have asked to process a Later Life mortgage. Tom Lakey at the branch helped me with the initial enquiries and he was excellent in keeping me informed. There was time when I wasn't sure about the process and Tom very quickly rung me back to explain and reassure me - full if praise well done !!
July 2021 by Julie Bezzina
I?ve recently had to change my current account from another bank. The staff member Erik was extremely helpful, it felt like the way banks use to be, excellent customer service.Thank you
July 2021 by AY-R
Branch manager Erik went above and beyond with customer service!Would highly recommend people to bank with this branch!
