March 2024 by Alethea Steingisser
Excellent stay at the Burford Bridge Hotel as a solo traveler! The hotel is older as other's mentioned. But my room was clean, comfortable, and very quiet. The bus stop just steps from the door took me to downtown Dorking for great food and a concert. Karima went above and beyond to help me with transportation, wi-fi, and made my experience top-notch. Breakfast was plentiful and delicious. I will definitely stay here again on a future trip to Dorking.
March 2024 by Micha? Biniecki
Wonderful staying, amazing team, very helpful. The food is worth any money, delicious and fresh done. The hotel is quiet and atmosphere is great. Room have everything what you need.
March 2024 by Enka G
The food is always good, I usually am part of a conference when I visit so no comment about the rooms.When I have ordered food, make sure you have plenty of time because it takes a while to come through, also if you want to dine with more then 3 others, you need to book a table ahead of time. They aren't used to having big amounts of people it seems.Every time I have come (4 weekends now) they seem to get overwhelmed with too many people eating! If you plan your meals and book ahead, you should be fine, just don't plan to have a quick meal here!Walkability: At the bottom of Box hill, a great place to start walking!
March 2024 by Ma Ma
We love to take our dog to Box Hill, so decided to spend a couple on night at the Mercure.Location is great, staff very helpful, Karima has been very nice with us.Over all the hotel is nice, though some little touch here and there at the bedrooms is needed.We'll be back
March 2024 by Mark Masento
Fortunate to get an upgrade due to loyalty status.Had an issue with the cheese platter (not 5 cheeses and communication between bar staff and kitchen. Not fully resolved. The sauvignon blanc was excellent.Everyone smiley and helpful.Good place to stay if going to Gatwick aiprortI will use again
March 2024 by Giovanni Monaco
All was good except the rooms were cold as the heating was not very
February 2024 by Amanda
Really warm friendly welcome on arrival and very pleasant and attentive service from the member of staff in the bar so that was all a good start.Have stayed in the hotel a number of times so no surprises re room etc. Decent size, thought the toiletries had been improved (am a bit choosy and rarely use the hotel offerings but these were good). Bathroom (in particular bath panel) slightly shabby and could do with repairing but shower was hot and powerful so that ticks the boxes.Dinner was fine, good choice on the set menu and the house wine as decent quality. Would be nice to be offered some bread with the starter (or maybe I just stay in too many French places where it's a given...). Breakfast slightly disappointing in terms of the 'continental' offering. Lots of Mercure hotels make a feature of using local produce so maybe this is something the hotel could think about, particularly for example jams/honey as the jams on offer weren't great quality. Positive though that cooked breakfast now cooked to order, that's much better than the serve yourself offering.
February 2024 by kelly lewis
Horel and location spot on ! Service terrible needs immediate Improvement ! On check in asked for end room which was accommodated, HOWEVER missing TV remote and when a remote was delivered discovered faulty TV! At this point 2 staff came to check same issues ! Only there 1 night had to move to room next door no issues! Check in was a nightmare , 10 pound to park not made clear! Then my card declined even though I had funds! Treated like I would walk out hotel without paying! a staff member came up to room with card machine when delivering a remote! Very un comfortable! So all in all shocking that the hotel does not check its equipment pre check in tvs etc ruins experience if relaxing stay! Bonus balcony in ropm and nice restaurantRooms: Lovely views balcony quiet
January 2024 by Reddaways Removals
Friendly safe place to stay. Limited offerings, but thats normal for 2020.
January 2024 by Stacey Warren
Stayed for my son?s wedding and everything was perfect and ran smoothly. The staff were so friendly and attentive and made the whole experience so happy and memorable.Rooms: Good size room with garden view. Very comfortable beds and clean, well stocked bathroomFood & drinks: Restaurant was very good as was the breakfast buffet. Good selection at the bar although quite expensive
December 2023 by Cam Pulham
In general,the stay, albeit brief was up to standard, but disappointed to note that after paying for a premier type room, there were cleaning issues in the bathroom and a broken curtain in the room. As it was late, I didn't call anyone. The rest of the room was well presented, clean and comfortable.
December 2023 by John Rowlands
Mixed. Allowing dogs in the hotel was definitely a negative. We had dogs barking beneath our room on Sunday morning from 0730am onwards. Constant barking. I would reconsider your decision to allow dogs in your hotel.
December 2023 by Katy Greenaway
After contacting the manager following an issue with a previous stay, we were invited back for a complimentary overnight stay and must say the staff were friendly and attentive, the room was huge with wonderful views over the gardens and Boxhill. The evening meal was lovely - along with the complimentary wine, check in and check out was speedy and fuss free and the room must have been sound proofed as we could not hear any of our neighbours, in fact we wondered if the hotel was mostly empty due to the quietness of the room but at breakfast the next day it was evident the hotel was busy but breakfast was self service, without having to queue and with an array of food options from fruit and croissants to sausages and beans, The scrambled egg was lovely, I was almost tempted to get a second serving. Will definitely return here again.
November 2023 by Danii and Anthony Hernandez
I've really enjoyed the staff allowing us to stay up late in the lounge playing cards with my family and friends. One of the staff even joke around with us saying how its illegal to play cards in his home country of Poland. Very friendly staff. We will definitely plan to book another stay in the future.
November 2023 by Vicky Gregg
Very welcoming check in. Unfortunately the person in front of us in the queue was having problems making a payment so we had a little wait. Waiting around always feels worse after a 5 hour drive. Great hotel that i have visited before and will visit again.
