October 2023 by Kel L
Extremely rude member of staff in this store, an older lady with short hair and glasses. Definitely does not understand customer service and was very unhelpful, will not return to this store!
June 2023 by Alison Etherton
I had the misfortune to return 2 pairs of sandals today that I bought online and the shop assistant there, Lorna, was extremely rude, complaining that as they were a franchise by returning items purchased online to store I was taking money out of their till and the shop would be closed down. Lorna's attitude towards Clarks' customers is what will close the store down, not me returning my online purchases. Clarks website clearly states that shoes can be returned to store, but obviously Lorna in the Dorking branch does not agree with Clarks' returns policy. I was told I shouldn't buy shoes online and that they had the sandals I was returning in store in my size which is where I should have purchased them! I have never been spoken to like that before, so beware anyone thinking of returning an item purchased online to the Dorking store if Lorna is serving you!!!
June 2023 by COLlN EALES
Good quality shoes
June 2022 by Faith Sturt
Friendly staff helpfull but not to overpowering which is nice
July 2021 by Enzo
Had me buying 2 new pairs of shoes in 10 minutes! Highly impressed, unfortunately didn't catch any names but the 2 Blonde girls that day were great
July 2021 by Andy Wickes
Always great customer service
January 2021 by Arnold James
Had me buying 2 new pairs of shoes in 10 minutes! Highly impressed, unfortunately didn't catch any names but the 2 Blonde girls that day were great
September 2020 by benquasha fraser
Excellent service. Friendly, helpful staff.
March 2020 by JohnA-1102
I purchased a pair of black shoes recently and found the staff very helpful. I require a wider shoe fit and the assistant quickly found a few for me to choose from. I will return soon.
January 2020 by Annie Fuller
Only had one style of shoes for my daughters size
January 2020 by João Soares
Attentive and professional staff.
August 2019 by Leslie Howard
Always happy and pleased to help, Sophie was very helpful and quick.
July 2019 by SylwiaT-1
I am very disappointed and I can't easily say hurt. I wanted to buy pair of shoes today. When I asked for my size I was answered very quickly that they don't have my size. On the way out accidentally I noticed the same shoes on the other shelf and the shoe was my size and half. I tried it. It was perfect. So I asked if I can get another one of this size and I wish to pay for them. The same member of stuff who said they don't have my size went to look for the shoes. After a long while she came back and with a big smile on her face she said that she can not find it. I felt so so unpleasantI am very sorry but I do believe that was treated this way as I am a foreigner. It is very very sad. I live in UK 17 years. However i still have my strong accent and it is heart breaking when people treat me this way. I am 100% sure they did not want to serve me and sell me this pair of shoes.
June 2019 by João Soares
Attentive and professional staff.
January 2019 by Kasatnasato M (Olivia)
Great for children's shoes and measuring their feet!
