January 2024 by Steve Dambrosio
Very happy with the service received from Tricia & her team. They were very thorough and proactive with regards to viewings. Communication was always very clear and made the process very smooth. Highly recommend their services
October 2023 by NIna Reynolds
Barnard Marcus Dorking were who I chose to put my house on the market with as Tricia and the team (Emma and Kirsty) were extremely friendly and personal. I wasn?t just a house owner. Tricia made me feel seen and heard and was very passionate about my home and understanding how difficult emotionally it can be for some people to move. The whole procedure to launch my property was handled with expertise and speed. The photographer was kind and very helpful too. Even though I decided not to sell and consequently took my house off the market , I would highly recommend Tricia and her team.
October 2023 by Jen
Fantastic service from Bernadette who helped us get a mortgage. She made sure we got the best deal possible on the mortgage, dealt with any queries quickly and ensured the process was as smooth and straightforward as she could. Thanks to her hard work we will finally be in our own home very shortly.
June 2023 by Bryher Hill
Thank you to the kind team who helped with business training today and helped us trade up from a paper clip to a yeti mug!
May 2023 by Keith Gregory
Very knowledgeable, helpful and pleasant agent. Excellent insight of the local market.
January 2023 by Charlotte Watts
I would highly recommend Louis Lepere. We recently purchased our new home through Barnard Marcus and Louis' customer service really impressed us. He is probably the most responsive/communicative estate agent I've come across, always taking the time to come back to our questions, even if he hadn't yet obtained a response from his client. Louis went above and beyond to help secure the deal and we really appreciated all of his help getting the sale across the line.
December 2022 by Captain Vermell
Current manager of the Dorking branch (Tricia Regan) has to be the world's most annoying by repeatedly ringing up old contacts on their database from three years ago to try to badger those customers in to having an in person valuation visit on their home and then phoning them repeatedly (at least 7 times in my case) if they won't agree to this.Tricia is pushy, badgering, persistent, relentless and won't take no for an answer but definitely not intelligent, analytical, logical or efficient. And she is the kind of pushy sales person so lacking in intuition that she simply won't accept no for an answer...UPDATE ON 29/11/2022 - Re Barnard Marcus's response to my review surely the branch manager ought to realise that people on its books from past interactions do not necessarily currently want to sell their home and that if they did they would almost certainly proactively call Barnard Marcus back to set up such a valuation appointment so they could get on with selling their home. Calling customers back and leaving answerphone messages multiple times on their answerphones suggests something close to an addiction to making these sales based phone calls without either evaluating or considering their effectiveness.Also the branch manager surely ought to realise that for those of us more actively in the hoarder camp and without neat and tidy and well presented homes that inviting somebody else in to your home to inspect, appraise and value it is something you are unlikely to want to do unless you are absolutely desperate to sell and/or have got to the point where you have managed to tidy it up to the extent that you do want to have a valuation visit and the resulting sales visits from buyers that would then soon follow on from that.Some of us have also been through major personal traumas such as having our last parent die and being forced to sell a much loved family home of 50 years in the UK and a holiday property of over 30 years in Spain. So having to go through that process again with your own home is not at all easy to do.I get the impression that the branch manager values quantity over quality in terms of valuation visits and/or number of properties currently on the agency's books. Whereas if they only valued and had on the market well presented homes from sellers with an imperative to sell them ASAP then the would surely be much more likely to get a much more cost effective payback in relation to the time they have put in to conduct this selling work.Also this bad review would not have happened at all had the branch manager not kept on calling me and leaving messages repeatedly over several weeks well beyond any level of normal reason or good judgement in the making of such sales based phone calls. I received a number of phone calls at much longer intervals apart from the previous manager at the same branch and always found his phone calls pleasant and engaging and did not find myself pressurised to let the agency send staff in to my home in the way that has unfortunately been the case with Ms Regan.
December 2022 by Femi Hunsu
My encounter with Rebecca Southwell (Mortgage advisor) is and still the best. She got the patience, understanding and very supportive. She goes out of her way when all hope was lost. I can vouch for her work and her communication skill is best of all. Rebecca is an asset and will forever be grateful to her to achieve my goals. Thanks and be blessed. Olufemi Hunsu
November 2022 by Margaret Pavey
I have just viewed a property through Barnard Marcus Dorking and felt I had to leave a review to say how impressed I am with their teams? management of my viewing. Louie was so helpful and polite and very professional when showing me around the property. Thanks also to Tricia for my property valuation and talking me through how they would manage the sale of my house. I feel very confident that I would be in safe hands and not at all pressured. I would definitely recommend this team to anyone thinking of moving.
November 2022 by Nadia Wooldridge
I would like to recommend Katie Shean who was our progressor. Katie has done a tremendous job in keeping us updated with news from our chain and certainly went the extra mile for us in our sale and purchase. I would recommend Katie 100%.
October 2022 by Becca Bevan
Recently we viewed a property. We were very impressed with Louis who arranged the viewing and showed us around the property. Louis was very helpful and had good knowledge of the property and had a good relationship with the owner so all our questions could be answered.
October 2022 by Steve H
Barnard Marcus have been brilliant with the way they've helped me sell my family homeThroughly recommend them and would use them again if I ever needed to, you can put your trust in them completely
October 2022 by Ivan Tucker
On the whole I think the team at Barnard Marcus did a great job of selling my house and finding me a new one to buy (which came back to me after I had lost it first time round.My house had been on the market for several months with another local agent, with 23 viewings and no offer. Barnard Marcus got me an offer after only 3 viewings - that eventually fell through due to delays my end, but they secured another offer quite quickly and thankfully that coincided with the house I thought I had lost coming back on the market.Communication was generally good although I was a little less impressed with the in-house/recommended conveyancing solicitor (Leadenhall), who I thought was a bit slow and lacked attention to detail. The in-house mortgage advisor was also not really worth using as the fee was much higher to get me a mortgage available elsewhere for free - a flaw in the business model there I think. All in all though, very glad to have finally moved after a long wait during Covid and a couple of members of the team were really good.
October 2022 by T C
Effective and efficient. Potentially a tad corporate in the pitch for business but hats off to them we did end up with two good offers within 2 weeks of being on the market.
October 2022 by Samantha Sell
If you're looking to buy, or sell a property I would highly recommend using Barnard and Marcus Estate Agents located in Dorking. I called up the shop and spoke to Louie who was so helpful and overall a lovely guy. I then met Tricia who is a lovely, friendly amazing lady who I felt I have known for years. She was so professional and helped me understand the process of buying and selling. Tricia, asked my how would I describe my property i'm looking to sell and I felt from a person to person, she really wanted to know why I loved my house and its best interest. The whole experience has been amazing from the start to the finish. If you are looking for a comfortable pleasant experience then definitely contact Barnard Marcus Estate Agents in Dorking.Thank you to the best teamSamantha & Tom
