August 2023 by ricky wood
Great staff doing a great job but unfortunately not enough of them can have a bit of a wait time
July 2023 by Lisa G
If I could give no stars I would!I understand the main Boots pharmacy is busier now with the little Boots having closed, but there were 5 people working in the pharmacy, the queue was out of the door.My husband was in earlier, to pick up an urgent pescription for me, and was given my repeat order (that I?d been told was out of stock and on back order - so we weren?t expecting it to be there), he was not given the urgent one. He queued for nearly an hour, I had to go back to get the urgent pescription, which was sent over at 9.30am this morning.When I finally got to the counter after 27 minutes, I was told it wasn?t ready and would be another 10 minutes! Absolute shambles.I?d like to say this is unusual, but sadly it?s not. It was bad before the little Boots closed, it?s truly appalling now. Elderly people needing to sit down, one poor young mum trying to breast feed her baby whilst standing. The pharamists were totally ignoring the massive queue, and only one of the five staff was coming forward to serve the queue.Half the people in front of me, had trouble getting their pescriptions, they either weren?t ready, denied having received them from the GP in the first place, to then find them when pushed by the customer, or looked to be rummaging around trying to find completed scripts for 5 - 10 minutes at a time. When the assistant coming up to the counter went off the shop floor, no one else came forward to help.Repeat pescriptions are no better, I pretty much have to order my next pescription as soon as I collect one, the GP takes 3-5 days, but I then have to wait for 2, sometimes 3 weeks for the pescription to be sorted at the pharmacy.If the work load is now too large, they need to either employ more staff, or start a ticketing system, whereby you are given an estimated wait time and a ticket and can at least go off and do something else whilst you wait. At present if you leave while waiting for them to complete your pescription, you go back to the back of the queue and go though the whole painful experience again!!
July 2023 by Ian Thorburn
Average call waiting time 5 mins on the pharmacy they then pick the phone up and put it down... bit like Dorking does, I have called 4 times this morning so 20 mins wasted.amazing ques! I enjoyed them so much I did them twice today only to be told my prescription was not there and I should order two weeks in advance and not one week! and I could come back again and have another que .Ultimately this is the fault of BOOTS and not the few staff that they have that are struggling to take on the clients of the other BOOTS chemist that they closed
July 2023 by Jacqui Sherwood
Staff were very helpful and had everything we needed.
July 2023 by Zoe
Staffed with 5 busy people but they are overwhelmed and the queue is slow and long. Phone is off the hook except late in the day to avoid distractions- but - service is poor and repeat prescriptions are now at least two weeks overdue.
July 2023 by Jacki Larcombe
I love shopping at Boots as I can always find what I'm looking for. I returned an item on my last visit, and the lady who dealt with it was so helpful. Excellent customer service.
June 2023 by Gary aked
Only 4 people ahead of me in line to pharmacy but took over 30 mins to get served, and that was with one lady with child left the queue. I'm changing to Cranleigh pharmacy for prescriptions
June 2023 by Colin Peach
This used to be a good chemist, but now they are rude - i queued 45 minutes, got the front, to then be told they are going to lunch - come back in an hour , slow and disorganized.
March 2023 by Luca ?Otago?
Great range of products & friendly service.Below scores are out of 10Customer Service 10Presentation 9Products 10Wifi YesLocation 10Parking: Lots of paid parking available ??Overall 10
February 2023 by A ?Otago? Lani
Great range of products & friendly service.Below scores are out of 10Customer Service 10Presentation 9Products 10Wifi YesLocation 10Parking: Lots of paid parking available ??Overall 10
February 2023 by David Sellers
It's mediocre, pharmacy is a hastle, prefer friendlier cranleigh chemist...
December 2022 by Benjamin Jones
Beyond awful. Very slow service despite staff milling around not working
September 2022 by Ana Cristina Loureiro
Great customer service and great variety of products.
August 2022 by Emma G
Terrible pharmacy. Prescription never ready, despite being told to call on morning I wanted to collect for it to be ready. Turned up on time and told it wasn't ready. Happens every week. Other weeks get told my prescription had been cancelled. So many staff standing around not doing a lot, rude. Queues form. Why not get prescriptions ready and queue and waiting time would be greatly improved??!? That would be too easy. Everything is always 10 mins and turns into half an hour. Vote with your feet and go to different pharmacy, get these idiots out of business and turned into something decent.Don't bother doing my prescriptions any more I'd rather go without and not take the bloody things than have to deal with your "service"and experience. Thanks a bunch
June 2022 by Fiona Knight
Very helpful, they didn't have what I needed but told me where I can get that product. Other places won't give you the time of day like that.
