March 2024 by Luca A
There are three sunbeds which was occupied and was told I had to wait 20 minutes as the gentleman in line was waiting for apparently all three sunbeds? Made no sense and left. The lady has so much work done to her face I think it has affected her brain
November 2023 by Brian Chaston
I posted the attached review of this business a month ago. The response from the management team was to basically accuse me of being the person who was in the wrong, when I'd gone into the business to make a complaint, only to be shouted at by the person I was making the complaint about.What form of customer service is this?Anyway, following the response from the management, I rang the business to speak to the manager. I was told that she wasn't there but she would call me the following day. No call was forthcoming.I rang again a couple of days later and was told exactly the same thing. Blatantly obvious what sort of game they are playing here.Last weekend I bumped into the person about whom I had made the complaint in the local Waitrose store. Considering the many times this person had done my hair, with no complaints, I was surprised that she looked at me as if I had just crawled out of a piece of cheese!So childish, immature and UNPROFESSIONAL in ever manner.Before I begin my own review, an observation. I don't know how long this business has been operational (over 6 years from the reviews) but it only has 23 reviews, and 18 of those are three years old or more. Why nothing recently, I wonder?Anyway, my own review. The hairdresser at this business I followed from her previous place of employment in Church Road. I have been seeing this person for well over two years ago, on a once monthly basis.I had no real issues prior to my second to last visit, following which I had a clump of hair which stood up no matter what I did with it. I told the hairdresser about this at my last visit and the response was that I had a double crown. I'm guessing that I've had this double crown all my life, so why this issue should suddenly materialise is beyond me.I was told that "when you wash your hair, brush that particular area forwards, the across, and this will make sure the hair lies flat. Since then I've spent longer messing about with my hair than I have ever done in my life, but the problem remained.So, this morning I went to the premises to discuss the issue with Sam, the hairdresser. She squirted water onto my hair and combed it over, whilst shouting at me that she had previously told me I have a double crown and how to, allegedly, deal with it.I asked if I could speak and was told "No, I'm the hairdresser. I've told you what to do". I eventually spoke. explaining to Sam that I had done exactly as she said but, not being a hairdresser myself, this obviously hadn't worked.I proceeded to tell her that a friend who lives several doors from me is a hairdresser, and she had asked me what I've done with my hair. When I told her she said that my hairdresser had cut into a wave and that the only way of dealing with it was to let the cut grow out.Sam said "Is she a hairdresser?" and when I said yes, at the top of her voice she shouted at me to "go to her then". I explained that she is a ladies hairdresser.She then told me to leave the premises... my hair was still soaking wet from the water she had sprayed onto it.So, two years plus of custom counts for nothing. One time making a complaint and I get bawled and shouted at in the middle of a shop. Completely and utterly UNPROFESSIONAL.I was accused of losing her business because I had previously made an appointment to discuss this and had to ring to cancel because I was involved in a business meeting. I could always respond to that by evidencing the fact that Sam cancelled one of my appointments at the last minute with a text message on which her and her partner were laughing in a restaurant. What's that all about?The bottom line is that this business deserves ZERO stars, not one, but this option isn't available.How to deal with a complaint is to shout at the customer doesn't show particularly good business etiquette.I would at least like an apology from the management of this business but, having said that, I will never be crossing their doorstep again.
September 2023 by Michael Bailey
Well, what to say. I have been visiting this salon only since early July. Ive been using their Sun Beds and have been getting a great tan. The owner and her staff where very helpful from the get go. I have recently been getting my hair cut as the salon as I was interested to see how their stylist did with my very thick (Italian) hair and Sam did an amazing job! I don't want to write a War & Peace review like others have, but suffice to the team excel! 5/5 Great place!
September 2023 by Haley Dwyer
I initially went to Sunstyle for a sunbed over 5 years ago, and haven?t looked back! Sunstyle is my go to for everything beauty and hair, highly recommend!So friendly, professional, thoughtful and helpful?a real treasure in Cobham!So happy I found them all those years ago!Services: Skin treatments
September 2023 by Ben Cowen
Really nice experience all lovely. Had my hair done by Sam who was great
June 2023 by julie mcgovern
Amazing experience
May 2023 by Hollie Briant
The Best Salon In Town!I love this salon. It has Such a great vibe and talented professional team. I've been getting my Eyebrows done by Steph for a while and it always exceeds my expectations! Thank you and see you again soon!Service: Brow lamination
March 2022 by Kate Farrant-Squire
Been over a decade since I last used a sunbed but this place was brilliant. Lots of helpful info when I called up, visited a few times and never had to wait more than a couple of minutes. Nice and spacious reception area which is handy during social distancing and the beds were being sanitised between use which was good to see
March 2021 by Jason Corbett
I really rate this place. Friendly, efficient, good value. Knowledgeable.
March 2021 by Vikki Coulter
Best eyebrows about
March 2020 by Talia Janson
By far the best beauty treatments in Surrey. Steph is the eyebrow Queen!
March 2020 by Jessica May
Went for a spray tan last minute and the staff were so kind and friendly and was very clean and tidy.
March 2020 by Joanna Constandi
Always the best... x
March 2019 by Kloe Piggott
Love this place my eyebrows always look amazing after Steph gets her hands on them ?
March 2019 by Sapna Chawla
Very nice treatments
