March 2023 by Mb7400
Quick meet up with a work colleague who was returning from Folkestone, whilst I was coming from Heathrow Terminal 5. Good amount of parking was available; service was pretty quick and efficient. McPlant and Quarter pounder burgers were all fine.
September 2022 by anitanM4978LM
Ordered via app then went in to collect. Waited 5 mins then checked it gone through, they confirmed it gone through again. Waited another 10 minutes and still no food. Spoke to another manager who took me to till, he said it hadn't printed out so he printed it out and gave me a number this time. Waited another 5 mins and confirmed they had order as it was not up on the board, all numbers except ours. He confirmed they got it but board was not working properly. Waited another 10 mins and still no food. Went and doikd to another manager, said I had been waiting over 30 mins, he took my ticket and went and got my food together. Finally got 5 mins later and he apologies. Started walking out but thought I would check just to make sure we had everything and sure enough they FORGOT the chips!! Went straight back to the manager, he checked my bag, then walked over got the chips, shoved them in my hand and he walked off, didn't even apologies. UNBELIEVABLE.
June 2022 by 805declans
Avoid at all costs It took them 40 minutes to make 3 chicken burgers and chips as the manager cleared the till without checking if the orders where complete. when approaching the workers I got told they don?t want to listen as they have other stuff to do after another 10 minutes the manager slammed my order down and didn?t call the number so there was no way of knowing it was mine When I asked for the second time how long my order would be as other people with a higher number was called the manager said your order is on the counter in a rude manner When I got to the table and opened my order I found BROWN LETTUCE in my burger which shows hygiene is not a high priority when I tried speaking to the manager on shift I saw an employee drop a bun on the floor and still continued to put a burger on it
May 2022 by 903nataliyay
Ordered a cheesy bacon flatbread for breakfast and only got the bread, and we ordered a sausage and egg McMuffin for my mum and she never got it, and my dad asked for no bacon in his meal once and they put bacon in it. Poor service
November 2021 by Richard Nelson
Really good clean McDonald's loads of seating here unlike many others nowadays in services. Definitely one to aim for if you're planning a trip and want a maccies.
November 2021 by Isaac C
They mark all orders as comete when they come through. Took 15 minutes then to recieve the food. Tried to speak to the manager who just looked at me and walked off. Shows a total lack of customer service and respect.
November 2021 by itz_lemony
Brilliant service, amazing food and even used a 1.99 food voucher!
November 2021 by Suzie Harvey
This branch is always madly busy, people love McDonald's; in a bit of a silly position imo, right near entrance to loos, so often have to struggle through the waiting throngs of people but I'm no motorway services designer. It is easy to order and pay at one of the many machines dotted around, which gives you a numbered receipt. The board where you can then see the progress of your order is also easy to see. The staff work really hard here and always seem to be cheerful and willing to help, I have sometimes been 'fast tracked' if they see I am disabled, a member of staff has taken my ticket, then brought my order to me very quickly. I really like their coffee, and chicken selects, or early enough in the morning, a sausage and egg McMuffin are my go to munch?
November 2021 by steve watler
Self service had run out of till roll, didn't catch my order number, asked 1 of the managers if they could find out what it was. Then was told my bald headed man (couldn't see his name tag) that they were too busy to check & we had to just keep an eye out for our order to be served. Very rude
November 2021 by david jones
Being used to quiter Westcountry service stations we found it really busy. Found a table ok and good to see many staff cleaning tables/floors etc
October 2021 by tim r
8.30 am on the M25 and we decided to stop off here for breakfast. Food was the usual consistent chain type, but edible enough. Service was reasonably fast given the long lines awaiting food, and there was plenty of seating. Value was very good for the area.
October 2021 by kev hazel
We both had a chicken berger. It was luke warm and the frys were same. McDonald's you need to buck your ideas up.
October 2021 by Barry ?Bazza? Creak
Good experience, toilets clean and tidy. Mac D's busy but quick and efficient. M&S Sandwiches very tasty and FRESH.
October 2021 by Robin White
Used this several times over the last 18 months mainly so that I could keep in touch with my daughter and grandsons. A lot of the time it has been a ghost town, but since restrictions have been lifted it has come back to life with lots and lots of people going there. Thank you Cobham¡!!!
October 2021 by IAN BROADBENT
McDonald's - busy but didn't wait too long for food - could have been hotter but edible !
