March 2024 by Nettie K
Wonderful service. Very friendly & warm staff. Poonam & Nirmal are a great team together, I left feeling very happy with my eye care & new frames. Just a brilliant Optometrist.
November 2023 by Clive Grundy
A very informative, caring session from the Optometrist. All the procedures were well explained and I was left in no doubt about my diagnosis.A very good experience
October 2023 by geoff dearg
I?ve used this optician for about 20 years and I knew the old owners and staff by there first names I?ve also purchased and still have at least 12 pairs of expensive glasses I?ve been there and bought new lenses in the last year but I would never use them again they don?t answer the phone or call back when requested many of the staff are hugely arrogant and unhelpful this place was always busy but now seems dead now wonder
September 2023 by Jonathan Juviler
Such great service! I went in yesterday to order some lenses and the guy who helped couldn?t have been more attentive. He double checked the prescription and was very professional with his approach, explaining everything as he went. For someone newish to wearing glasses he really helped me understand my prescription and how it should help. Thanks
August 2023 by Frans Campher
I visited Ellis and Thompson because my optometrist of over 25 years could not schedule an appointment for over a month. Ellis and Thompson could see me the next day and I must say I am glad I made the change. The examination was the most thorough I have ever experienced, the precision was excellent, and my situation was understood. I left with the exact solutions I needed.I recommend Ellis and Thompson highly.
December 2022 by criFFerL
Thank you so much for the most comprehensive eye test I have ever received. The array of equipment used was state of the art and I feel in very safe hands.
November 2022 by Graham Leigh
Excellent and highly professional service. Friendly and knowledgeable team. Have been a patient for years and highly recommend this practice.,
November 2022 by Luca ?Otago?
OptometristBefore I begin let me state that the optometrist herself is extremely professional and thorough. Having said that I went to Ellis & Thompson optometrist on Wed 6th April and told them clearly that I need new contacts and glasses as I don?t have glasses. Given that my eye sight has changed they said they have ordered me new contacts and that it would be in within 2 days. I also had to try the new contacts for 2 weeks and have a followup. It is not the followup date and my ?trial? contacts have still not arrived.What is worst is their customer service. I went in 2 days after on 8th April and told the lady that I am out of the new brand of contacts and she said the new ones would be in that day or the next. When I mentioned I don?t have any contacts she said ?you can use your glasses? and I mentioned that the whole reason I was there was because I don?t have glasses and need both glasses and contacts. Her response was ?see, this is why we always tell you to have glasses?. She then gave me 1 day of contacts on the 8th April as my trials were to be in that day or the next. Now it is 8pm on 19th April and I still don?t have any contacts, trials or otherwise. I understand it is Easter but that should not have affected the arrival of my contacts as they were promised to me by the 8th April. Also, that has no affect on the customer service!While waiting for my trial lenses I went online and managed to have them delivered the next day!Given that my eye test cost almost £180 I would expect better customer service. Needless to say I have had a terrible time and don?t recommend this practice.The optometrist herself was lovely and friendly but the lady whom I dealt with at the front on 8th April (same lady helped me fit glasses on 6th April) was simply rude.Below scores are out of 10Customer Service 1Presentation 7Products 8Location 10Parking: Lots of paid parking available.Overall 3 as customer service is imperative in health care in my view
November 2022 by annick knutsen
The service and care at Ellis & Thompson Optometrists is fantastic, 5 star service! I was so impressed by the knowledge and skill of my daughter?s eye test. They are so thorough and caring. The choice of glasses is fabulous. We felt well looked after through the whole process of the test, to choosing glasses and then the fitting at the end. I can highly recommend them and will be returning for sure. I also picked up a stunning pair of sunglasses too!!
November 2021 by stephen hill
First class service. Couldn't have been any more helpful. Would recommend these guys to anyone. Thanks for your help.
November 2021 by Brendan Wells
Excellent service - Nita was very helpful with the issues that I had with my glasses.
November 2021 by Paul Banks
Great customer service! Popped in with and old pair of sunglasses that had lost a screw. No quibbles sorted out in 10mins. Super friendly staff. I?ll definitely be using again in the future
November 2020 by Warren Groves
Fantastic service once again from Ellis & Thompson. A few changes but all positive and definitely a vast improvement. Always happy to pay for great service and great products, I can't recommend enough.
November 2020 by Charlotte Amy Richards
I have never experienced such a thorough eye examination! Romana talked me through every single step explaining why she was about to perform the different tests as well as showing me the results along with a detailed but easy to understand explanation. There was no rush at all, Romana took plenty of time before she even started the eye test to fully understand my issues and listener and questioned me to make sure all was clear. The equipment they used to examine my eyes was mind blowing! One of the machines is actually better than the one found in many eye hospitals!! And most importantly, Romana could show me the results straight away with a full explanation.Moving on from the eye examination to choosing and fitting my new glasses....Rebecca was outstanding. Incredibly helpful and patient. She picked out a variety of styles all of which suited me which saved so much time (and embarrassment!) .I can?t recommended Ellis and Thompson enough. Simply excellent and I shan?t me going anywhere else now I?ve found them.
November 2020 by John Mundy
My first visit to this optometrists, friendly, knowledgable service and a great new pair of glasses. I'll be back soon for new sunglasses, I recommend the E&T team to everyone looking for exceptional service and quality.
