December 2024 by Lewis Russell
Wait time over 45 minutes and then told our chicken wouldn?t be ready for even more time. Only one staff member working. Food was great however really disappointed with the wait time and lack of staff. The employee looked worked off his feet.
November 2024 by Joseph Edward Course (Joeyrule111)
Food was fast and pretty good. Kinda expensive but it's okay. Staff were friendly enough.
October 2024 by Hanne
Lack of professionalism, hygiene, training and organization define this horrible place. I say this as a customer and as a Deliveroo delivery person. Isn't there a manager checking the quality of this place? Horrible service, dirty environment full of spreadable grease. Churros taste like old grease, packaging full of grease due to lack of changing gloves. I make deliveries for Deliveroo and arrive at the establishment where I wait for 20 minutes because it is on the M25. I arrive at the location where the customer's order has not even started to be prepared. The employees simply do not pack the customer's food, only handing over the bag and loose food, for me to pack myself. Another time the employee did not know how to pack, when all he had to do was place the food packaging horizontally and ask me not to turn it over. I had to pick up the bag myself and show him how to pack it so I could hear later (wow, you are so smart). This was not just once, as it happens frequently when I come to collect an order from this establishment. Where is the good training for these employees? Horrible quality, I do not recommend it and I never will!!!!
September 2024 by J ChaNic
The BIGGEST DISGRACE OF Churros I have ever seen in my life. They will soon have a claim against this company with the level of care they have and hygiene. They do NOT change their oil ever and the churros have made my son feel very sick.
Please DO not order from this restaurant ? a truly horrific experience and not the FIRST!
There staff have no training on how to change oil when cooking food and quality control of providing me as the customer a good product.
Again, please do not order from this so called Mexican restaurant.
September 2024 by Ryan Griffiths
Amazing Mexican Find! We love good Mexican food and this just blew our socks off! Fresh and yummy! Loaded fries and filled churros to die for! 5 stars! Top team of guys serving here, working super hard!
September 2024 by Lana Anderson
Clean table. Waiter was more interested in texting than preparing our order. My beef rice box was like vinegar. When I took it back the waiter was very rude. 4 of us ate here, the other options were ok, but not up to their usual standard. I won?t be coming back in a hurry.
September 2024 by joseph aquino
We are in a rush. So i chose this Mexican fastfood. The sweet potato fries are very good. The burrito is just ok. The chicken wings are average in taste. All foods are prepared fresh. So beware its really hot.
July 2024 by Adam Hylton
Short tempered and unprofessional staff member with near 0 customer service skills
June 2024 by Charlie
Spent £50 on a big order, most of it was great but on the nachos the cheese sauce was a solid texture, looked nothing like the photo when ordering, I politely asked if I could have just that refunded and since it?s £5.50 for a fairly small portion I thought it was reasonable. The man working said it?s obvious that the food won?t look anything like the photo when ordering and said there?s no chance I could have a refund. Would?ve given 5 stars if the employee was fair and gave a refund.
June 2024 by Greg Bailey
The person who was making my meal stopped because a child handed her some keys he?d found in the men?s toilets. She took the keys and proceeded to grab a lid for my meal without changing her gloves. When I asked her to give me a different lid for the meal before she put it on, she looked me up and down and said ?oh my god? and scoffed. When I explained to her that the child had found them in the toilets and she should change her gloves she just ignored me and proceeded to make other peoples orders.
June 2024 by Pia Williams
Heaven for burrito lovers! Quick easy and delicious food
May 2024 by Alpesh Gor
Since visiting this restaurant on 6th of April, my family and I haven?t stopped talking about it, and how much we want to go back. Unfortunately, we?re over 50 miles away, but if not would visit every week!This place really neesd to open up more branches - especially in Oakwood, North London! They'd smash it!The vege burrito was SPECTACULAR. If I was able to, I?d have eaten 5 vege burritos. And not only was the food spectacular, the service from the staff was spectacular too. They were friendly, jovial, polite, and knew what was in the food. Service like this is very rare.A very very very happy bunch of customers ?Dietary restrictions: Great for vegetarians
May 2024 by Justin Duncan
Such a tasty Burito bowl. My only complain was that there wasn't little amount of meat. But all various ingredients tastes extremely tasty
May 2024 by Dimples S (?-?)
El Mexicana has been a favourite of ours but disappeared from our local area. It was a pleasant surprise to find this one tucked away in a service station.They have gone self-service, which we didn't like. I prefer choosing the previous way. However, I guess this expedites things if there are lots of people ordering.They've done away with the edible bowl, which was another favourite of ours.The menu has new items such as fried chicken and alcoholic beverages.Overall, the flavours are still there, even if some of the choices have been removed.
May 2024 by Stephanie
Excellent food, fresh ingredients and made to order very quickly! Ordering was made easy with the virtual tablets and allergens were clearly labelled. Affordable compared to other options at the service station.Dietary restrictions: Dietary filter available on the tablet when ordering, clearly states what is ?safe? to eat. Many gluten free options including the chilli, naked burrito and a selection of dips and sides.
