“It really isn’t a great experience. You have to call at 08:30 sharp for an appointment and if you’re lucky you’ll get an appointment with a paramedic, not necessarily a qualified doctor. The reception team stop at just short of being rude, but trying to get an answer is a challenge. I suspect that the practice is well and truly over-subscribed and in order to provide the best service possible for patients in their catchment they need to disown the patients that no longer live in the area of their responsibility. Those patients could move to a practice in their own area. Once you are in front of a doctor the service is good, but their appointment system just isn’t viable. I called at 08:30 sharp this morning and was immediately number 9 in the queue. I wasn’t given the opportunity to see a doctor, merely a paramedic who was not qualified to deal with my illness and dismissed it as viral and sent on my way. To my way of thinking, this has the propensity for being potentially dangerous. I have edited this review following a follow up appointment and I realise that the staff are doing their hardest but unfortunately had some sickness with the staff to contend with. I have been assured that I will have a home visit today”
Doctors
“It really isn’t a great experience. You have to call at 08:30 sharp for an appointment and if you’re lucky you’ll get an appointment with a paramedic, not necessarily a qualified doctor. The reception team stop at just short of being rude, but trying to get an answer is a challenge. I suspect that the practice is well and truly over-subscribed and in order to provide the best service possible for patients in their catchment they need to disown the patients that no longer live in the area of their responsibility. Those patients could move to a practice in their own area. Once you are in front of a doctor the service is good, but their appointment system just isn’t viable. I called at 08:30 sharp this morning and was immediately number 9 in the queue. I wasn’t given the opportunity to see a doctor, merely a paramedic who was not qualified to deal with my illness and dismissed it as viral and sent on my way. To my way of thinking, this has the propensity for being potentially dangerous. I have edited this review following a follow up appointment and I realise that the staff are doing their hardest but unfortunately had some sickness with the staff to contend with. I have been assured that I will have a home visit today”