August 2025 by Jennifer Walker
I couldn't be more disappointed. I booked this hotel months in advance but due to a death in the family, i have to cancel. Called the chertsey hotel directly multiple times, no one picks up. Called the customer service line to find no refunds. Pre-paid, lost money, rude customer service offering me no other option. Will never stay with Travelodge again.
August 2025 by Damien Cresswell
Parking is not great, shared with pay and display for shoppers, room was ok, nothing spectacular, breakfast boxes were supplied which were not worth the money.
August 2025 by Freddie Dodd
Room filthy, Bed bugs in bed staff rude and uninterested as well as red stains and white stains in the bed horrendous avoid at all costs
August 2025 by tony hamblin
Quite place plenty of shopping near by not bad room clean window bit broken someone tried ripping cable off fan in room so that good
July 2025 by Kirstie
Okay, but no one at reception desk until I called the emergency number so there was a queue of people waiting. Check out is at 12 which is really good, prices are decent, but parking costs £12 for 24 hours, which I think should be free to paying customers.
July 2025 by Adam Freeman
Solid hotel no complaints apart from small car park
March 2024 by paul ragsdale
Becareful when u use sat nav has it sends u behind another building plus also parking fees of i dislike Personally . Outside before the car park after 6pm there is a small road signage stating after 6pm until 0800 please check.Rooms: Good even though refurbish some faults appearing now
February 2024 by Robert Jenkinson
The rooms are basic, just like most cheap hotels. There is one massive issue with this travelodge though - the ground floor absolutely stinks of weed. If the staff are not going to evict the guests who smoke it, then at least install a ground floor window so that it can remain open all day to air the ground floor out. The other floors are not too bad, but they have windows either end of the corridor that can stay open.Other than that, the rooms are clean, the beds are somewhat decent and there are plenty of shops nearby like Sainsburys, Aldi and a couple pubs for food too.
February 2024 by Best Recipes
Typical travel lodgeLiked
February 2024 by NeNe
The room was as all travel lodges are, great price, basic room however, this includes the excessive dust in the headboards.
February 2024 by Ashley Philmore
Won?t be returning to this Travelodge. Sparse parking spaces, front desk leaving a lot to be desired. Run out of keys which is difficult when a couple coming back to room at different times. Customer service wasn?t great. Only 2 disable parking spaces for the whole of the hotel. Fork out a bit more money and get a better hotel and location. Bed are rock solid. Door was left on the latch when we first went to the room. Requested a room change and they moved us.Food & drinks: Only vending machine. Allows food to be taken in.
February 2024 by Aamir Mahmood Abbasi
Charged parking even for people staying at this travelodge. Room are fine but as usual not provided with drinking water bottle. Asked at reception if they can fill my reusable water bottle upon which they replied that they also buy water from store.
January 2024 by Johnlee Mitchell
The staff on reception are like prison guards not helpful and ignorant only interested in playing on their phoneNearby activities: Really close to a nice town centre
January 2024 by Bukky Marcinkowski
I might have been unlucky. Check-in took a very long time (no queues, just the receptionist needed some support or training), I got a twin room (instead of double/king..business traveller) with the smelliest and unsightly bathroom (drainage smell). I was just so tired on arrival and couldn't be bothered to complain. Parking was good though.
December 2023 by Jila Walker
Femi and his staff took great care of me during my 8 day stayRooms: The rooms were clean and of good standardSafety: I felt very safe in this hotel as a single womanWalkability: Very close to the train station for travel
