October 2023 by David
No restaurant for evening meal, had to go back to reception to reactivate my room key, battery?s in the remote where dead and couldn?t be bothered for another trip down to reception, my company booked breakfast but they said it wasn?t included but was only a breakfast box so I wasn?t bothered too much anyway.Rooms: Ok room clean and tidyFood & drinks: No restaurant or bar
October 2023 by Saffron
Second year in a row staying here, where the shower curtain is way too short for the shower and floods the bathroom floor. Complained about this last year, obviously nothing has been done.Checking-in was a nightmare. The receptionist was the most unfriendly and unhelpful man I've encountered. It's almost like he wanted to make life more difficult for the fun of it. His communication skills were disgraceful.No batteries in the T.V. remote and we were not provided with any mugs for the tea/coffee making facilities.
October 2023 by Tristan Milner
Disgusted is an understatement. So, first off, the room looked tidy and clean on first inspection, we stayed in a premium room for a special occasion we booked well in advance as we would normally stay economy. The room was not okay. There was dried blood spatter on the shower curtain. Assuming someone was having their time and not being murdered, there was the word "sucky?" Written on the mirror after my girlfriend had a shower and was plain to see. The towels had what looked like fake tan stains on, hair in the bed. And when we politely drew this to the managers attention with photographic evidence, we were spoken to arrogantly and made out to be liars. The staff came across as they didn't care and wouldn't help or do anything to listen. I WOULD STRONGLY ADVISE YOU NOT STAY AT THIS TRAVELODGE!!! If this is how they treat people who dont want anything but a clean bedroom for the night and be listened to instead of being made out to be a liar and then ignored. We definitely will be boycotting this place and going a bit further out to somewhere more professional. If I could give 0 stars, this place would have more stars than its worth. Customer services dont want to hear what we have to say to help improve things for other people, so best we can do is try help people have a nice stay at somewhere else other than at this travelodge.
September 2023 by R MG
Very basic hotel, ok for head down, move on the next morning.Hotel lobby smelt a bit fusty but room / ensuite were clean.No room service given. The tea cups were not cleaned, nor towels changed during our 2 night stay.Key card failed twice.Staff very polite and helpful.Good location 5 min walk to train.
September 2023 by Kylie official
Never understood the definition of a bad hotel until I visited this place. As soon as you walk inside you are met with various unpleasant odours bringing me back to my time in Luton. The room was dreadful; hair and dirt clogging the shower, dirty towels and bedsheets. To be honest I am still in shock. Bumped into a raging crackhead upon entry, who spoke an unreleased language. Not to be insensitive but I would much rather be homeless. The receptionist was nice so that accounts for the high rating for service although housekeeping need to head over to Job Centre Plus. Unless you wish to return home covered in filth and grim reminiscent of WWII, I would suggest you keep your distance. This level of service would not even be expected from 3rd world countries. 0/10 on a good day.Might I add that I have never felt the need to leave a review until now.
September 2023 by Sabrina Seville
Parking ridiculous!! Memeber of staff guaranteed parking for the duration of our stay, this was not the case. There was no where to park. We were then told there was no guarantee as its another companies parking not the hotels. This is false advertisement from there signs as well as there staff. Rooms very small, showers have no power when on just dripping. Heaters don't work. Duvets disgusting, urine stains present on duvets!! DO NOT RECCOMMEND!!
September 2023 by Ekam ?ekam? Uppal
This was definitely the worst hotel I have ever been to in my life ... The AC wasn't working.. the beds had stains on them there was no room for parking... The shower was disgusting with pubic hairs all over there was stick dirt on the bathroom floor ... Worst experience ever ... Wouldn't recommend it to anyone also don't be fooled with the newly renovated rooms it's a lot of bull only the paint is different other than that everything is disgustingRooms: Disgusting
September 2023 by Amelia Thompson
It was 26 degreasers the air-con kept turning off the fan wasn?t even powerful. we was 10 mins early and we was told we have to pay £10 to book in early. There was black hairs all over the bed and the sheets where
September 2023 by fintan q
We stayed for two nights.all we wanted was someplace clean and comfortable and that is exactly what we got.the room was adequate and had clean washing and toilet facilities.only issue was no air conditioning
September 2023 by mattiamK77AJ
Thehotel Is budget hotel buy service Is very super the manager Femi was very nuce and polite and the rooms were very clean l shall recomend this hotel to antine and l shall surely come back ti this hotel in future
September 2023 by Tourist19256719482
Mr femi was very cooperative and helped us in check in. He was always available for our needs. The hotel is closed to the town centre and train station l shall recommend this Hite to my friend's and l shall come back
September 2023 by saiems2023
It was great experience staying at Travelodge Chertsey. All the people here lovely and friendly and always ready to help. The facilities are also great and are continuing to improve. I am sure Travelodge Chertsey will improve its facilities even more to accommodate the guests further.
September 2023 by krystinabones
Stayed for a family wedding when the weather was warm! The room was so hot is was extreme conditions - 4 people in one room, window had safety lock on so couldn't be opened more than an inch and the 1 small fan provided was insufficient. Even with the fan on we were all dripping with sweat while trying to get ready for a wedding!! Refreshments not properly stocked. Would have expected more for the money paid!
September 2023 by F2276KPoliverm
I really enjoyed my stay, the staff serving me were super friendly and the room was in immaculate Conditions. The air con made it a comfortable temperature in the heat and i?ll definitely return again.
September 2023 by 27kabirk
The Hotel was extremely great. Staffs were very supportive, and helpful. The manager was very friendly. The room was clean. Breakfast was good. The location was very convenient. I will definitely visit again.
