March 2024 by Monica Prophecy
Polite & helpful staff
March 2024 by Rickie RYDER
The guy in the post office section was completely unhelpful and rude and after looking at other posts I can see he's not any different. I will go elsewhere but someone obviously needs to bring the guy up to standards! Heard him shouting before I got there "Where are you women!" Assume he was waiting for another colleague. sounds a joy to work with as well.
February 2024 by Josh D
I personally had a good experience here but was almost put off by the reviews.The blonde lady behind the till at the one stop was very polite and the ladies in the post office itself were polite too.Went there for a return and had a good experience personally.
February 2024 by Sana T
All I wanted to do was send two large letters, but the anxiety that man gave me was immense. The 2 envelopes I wanted to send looked identical but had different things inside. He just didn't want to know. He said, "They're the same!" One was much heavier though, he was so rude. I just wanted to make sure I was getting the right stamps.The ladies I was served by in the past were nice and friendly, tell him to be like you.
February 2024 by Victor Gusan
Rude and unprofessional at the counter.
February 2024 by Vani Pattabhi
I came to live in Chertsey not long ago. I don't use this post office much. The most awful person was serving at the counter today, I think he is the owner. When you go to the counter he looks at you angrily, no 'can I help you' or anything. Everything he said was in a rude manner. Absolutely no customer service skills at all, he seriously needs to attend courses.
January 2024 by Anusree As
There is no option to give zero rating that?s why iam putting one star.This is not my first bad experience with the old man in the post office.He don?t know how to behave properly with the customers.Kindly give him some therapy or a teaching session regarding how to behave properly and professionally with the people.Each time when I ask doubt he treats me like a stupid and says how do I know?Then why he is there to serve as if he doesn?t know anything.I am also a public servant and I know how to treat my clients properly but he doesn?t.From the comments and ratings I can clearly say that most of the people experience the same and till now his behaviour is not changed. Which means the authority is not taken any action
December 2023 by Prem Yogini
Horrible staff! Change your staff.Never going there again.
December 2023 by Sunshine Moon
For the last 4 months august to end of November 2023I had the experience to go to this post office first time in august which I felt was very strange & unusual. I Went to drop a small envelope there was no queue. Cold, unfriendly staffI thought may be busy or they are having a bad day. Nothing personal obviously. But then I have had multiple similar experiences.Horrible staff unhelpful, bad behaviour, passive aggressivethe old Indian man I felt may be it?s old age just ignore him but it?s a routine for him to be rude to customers. Iam Indian myself so can?t be racist unless he is a sexist ( don?t want to think extreme level but what?s wrong with this post office staff? Seriously)This could be ignored if other staff were normal but no the other lady is s even worst!Extremely rude , she misbehavedWhen I asked her few questions which I was not clear about. So I asked her to calm down and not to talk to me in this way politelyAnd I had some cardboard in my hand from the parcel they took from me.I asked if there is a bin around and the old guy had no manners to speak but very aggressively and in a very ugly way told me to throw it in outside bin.But now that I have read other similar reviews i realise iam not the only one been treated this way.People can have bad days and can make mistake and it?s okieBut this is unacceptable as this staff has behaviour problems.Unhealthy for customers as it creates a ripple effect.I request the Royal Mail that please refer them to some therapist.Or give them some training how to behave & communicate with customersReally bad passive aggressive behaviours.I mostly go to Royal Mail post office in Addlestone tesco amazing staff always. Unbias , friendly , patient ( true humans) they don?t forget inspite of there job. Never had any problem there. Lovely service & staff @ station road Royal Mail post office staff.
December 2023 by Amparo Buaki
The gentleman in the counter is very helpful and always very respectful. The female with grey hair is the complete opposite and has prejudices against people of certain characteristics as seen today. She told me I am being ?messy? and ?always coming to ruin their mood? and ?I am tired? after I asked for tape as Amazon instructed me to keep the box opened. She then proceeded to close the till and gave me her back. I am not sure how her tiredness was my problem. I had not seen such as rudeness and lack of manners in a long time since moving to Surrey. I had been to this shop before without an issue. I am reporting this to Royal Mail/Post Office is this was uncalled for.
December 2023 by Ben Myers
As everyone else has stated, there's an old guy who's very rude, will actually charge you more than the actual cost because he doesn't know how to do his own job (this is a "manager" according to this particular person), staff used to be nice, useful and friendly here, that couldn't be further from the truth now
October 2023 by Penelope Powell
I couldn?t agree more with other negative reviews! I was at front of queue when I realised I?d forgotten to put the address on my parcel? this was only because I tried to print out the label at home but Royal Mail wants the recipient?s email ( which I didn?t have)I?m amazed this wasn?t optional but never mind I thought I?d just go to our local PO. Anyway, I cycled home to sort out and left ( or so I thought) just enough time to get back to post. It was 12.26 and there was one woman in front of me. When she approached the man behind the counter gestured rudely and just shut the window and said closed! The woman was so upset. It?s bad enough when people in customer service shut exactly on time when customers are waiting however I can understand it at least but to shut early and be rude about it is unacceptable.
August 2023 by Ravia Marco
i have been sending parcels to this post office for more than a year now, parcels from my company every week that are done in the Franking machine. The manager, i think, asian old guy with glasses, has always been rude but I let it slide. I dont have anywhere to send stuff as I do not drive and this is the nearest to my place. He will always come at me as if Im doing him a huge favour which is not actually the thing, I only give the parcels and done. Today, i went at around 2pm, no other counter but him eveen though most times, id rather wait for any available counters than to go to him. when it was my turn he slaps the door and had a go at me again without me doing anything. i just said hi and gave him the parcels. I couldnt help myself anymore and said you shouldnt do that to your customer you know and everyone on the line nods to me as if they are agreeing. You see, I am a very jolly person, and it so upsetting to go to this post office knowing someone's gonna have a go at you. I dont have a choice but seriously how do you keep this person? if not, maybe talk to him and tell him things about customer service or counselling. For sure everyone of us have problems but he shouldnt take it out to his customers. if he's not happy with the job or salary, dont take it on us.
October 2022 by Carole Longman
Sometimes there is a long queue and a long wait for service.
October 2022 by Ban Jamil
My experience there is not the greatest but the young lady there was nice and helpful. These stars are only for her.