July 2025 by Hilary Winfield
I wouldn't bother giving this pharmacy any ratings. Just been in to get a prescription dispensed for a box of antibiotics. I was the only customer in there at that time. After waiting 15 minutes and having to witness a male & female chatting about a delivery driver's failings, he had just been in, I could no longer stand it! I asked for my prescription back, which I noticed was still sitting in a basket, and said I would go elsewhere, I could see they were way too busy chatting! At no time was I rude, just stated the fact! Another customer had by this time been kept waiting and said to me I don't blame you! I happened to bump into her in town later she mentioned to me that the male staff member had bad mouthed me .....which i do not take to kindly too... ..
after my departure, very loudly to others customers who had joined the queue.
I went directly to Addlestone Pharmacy in the High Street my prescription was dispensed in 6 minutes, even though they had a shop full of customers . It was dealt with efficiently & politely.
Perhaps Lloyds Pharmacy you should take lessons from them in Customer Care Services!
December 2024 by Huski
they serve 1 customer an hour at this rate. my god. never seen such slow service.
October 2023 by Gary Cripps
Discusting. Service. And very rude peopls
October 2023 by Johnny Kelsey
Ive been using this pharmacy weekly for almost 4 months and have always found the service to be friendly and prompt.
October 2023 by Alex Reed
Beyond rude. Staff are terrible and have no customer service skills. This doesn?t even deserve 1 star. Poor poor poor
August 2023 by Rocky Sarna
The lady serving doesn?t even acknowledge you till she is good and ready. Even though it?s the type of business that sells itself, a bit of life in the people in the shop will be good for the community they are apparently serving.
August 2023 by Ben Brent
Shambles. Well overdue a revamp, takes liberties delivering my nans prescription bless her. She now has gout.
May 2023 by Motion Pictures
Just useless there, gave someone the wrong prescription
April 2023 by Sadie Street
Should not be even 1 star. I would say 0 stars for them because I went to pick up prescription for my mum and I?ve been to this pharmacy twice in 2 days. This female staff member is very rude and lacks any customer service skills . It?s like she has no interest in the job whatsoever and cannot be bothered to do her job properly. I honestly think she shouldnt be working there. Also i notice the member of staff in the back of the store does not communicate properly at all. The number of people in the queue waiting is getting ridiculous. I would never come back to this shop ever again!!
April 2023 by Samantha Roff
Service here has improved a lot recently, there seem to be more staff and I have got my prescriptions promptly without the long waits I have previously encountered.
February 2023 by John Duggan
I?ve been to this pharmacy twice in past few days and before that I hadn?t been for a long time so I noticed a new female staff member who is I think is very rude and lacks any customer service skills . It?s like she has no interest in the job whatsoever and every thing seems to be a chore for her to do . I think maybe some lessons in customer service wouldn?t go amiss tbh .
May 2022 by Gill Talbot
Totally inefficient with virtually no attention to detail. Complete lack of communication skills
December 2021 by Joyce Mak
Booked a rapid lateral flow test last week on their webpage for my pre-departure flight. When I showed up, they said they didn't provide this service and their webpage malfunctioned. I asked if they had a record and they did, but they didn't bother to call or email me about this. They were able to call a closeby pharmacy to arrange it for me, but I am deeply dissappointed by the customer service offered by Lloyds.
November 2021 by John Cavanagh
It?s like something out of the dark ages. 30 minutes wait for them to fulfill a prescription by getting 3 packets out of a cupboard. It?s not like they get their chemistry set out. After 30 minutes they announced they only have 1 packet so I get the joy of going back. If they had said straight away I could have driven somewhere else.
October 2021 by Peter .Ruffell
Prescription sent there six days ago and still took over half an hour to process. The staff member I dealt with was rude and disinterested
