January 2024 by Sarah Tagg
It?s 5 th January 2024 and I?ve finally persuaded the duty manager to open first floor seating. Initially, the young lady who served me was very nice when I asked if I could possibly sit upstairs - could they please allow customers upstairs as it was closed off: I explained that there was no seating downstairs.Although there appeared to be many staff, the duty manager said, ?No, sorry, we don?t have enough staff.? Wgen I was given my tray a young staff member said he was new but I could see he wanted to help me find a seat. It was then whilst I was waiting at the bottom of the stairs that the duty manager decided to open up the first floor.I own a service business and was shocked at the initial customer service received. There were many families and older persons in the coffee shop who I?m sure would really appreciate having a seat upstairs. Please think of your customers!
December 2023 by Noora Kamppikoski
Extremely slow and rude staff, second time this week that I've left without a coffee cause the service has been so slow.
December 2023 by Tanya Willoughby
Nice and clean with great friendly
December 2023 by Simon Jones
I'm loyal to Costa it's my go to coffee shop. My coffee was served in a takeaway cup as it was near to closing. Always has a good range of coffees, cakes and snacks. Far better than Nero or Starbucks in my opinion.
December 2023 by David Taylor
Sometimes the service is slow because it's a busy time of the year but the drinks are not hot enough by the time you sit down and drink them, you asked them to make them extra hot but think it doesn't sink
December 2023 by Chella Emma
Great customer service, Mocha cortado and cheese pizza , don?t sit from the entrance sidewalk, toilets are
December 2023 by Jillian Freeman
I go to Costa around 2 or sometimes 3 times a week. I've given a score of 5 to all questions as everything about this Costa is a ? thumbs up.Very hard working, very pleasant always tidying around and cleaning up. The manager keeps things ticking over really well and I can't fault the staff there, it's excellent service.
November 2023 by Adam Willmott
Standard coffee but this store has had the same problem for years: wait times. Only come here if Nero is shut or all tables taken. You can get a coffee in Nero always waiting under 5 mins, despite all the staff here, you almost always wait 15m+. It always seems like chaos behind the counter. I reckon they could sort it out by implementing some new systems as this isn't a problem at any other costas that I've been to
November 2023 by Danae Bird
Recently refurbished. Nice coffee and good range of snacks, both sweet and savoury. Very nice seasonal drinks e.g. gingerbread latte. Loyalty scheme gets free coffees and points collected can be doubled by taking a reusable cup. Such cups are sold here or at the Stacks Hardware shop further up Church
November 2023 by Lollipop Larry
Pleasant staff no longer upstairs seating don't get me started on cleanliness all costas I think should take a leaf out of McDonald's continuously cleaning I think alot of staff behind counter more needed for table area keeping tables cleared and cleaned and sweep floorWheelchair accessibility: Poor I don't think u would manoeuvre one very easily
October 2023 by B Waters
Used to be ok, coffee is awful and undrinkable. Manager was so rude when i took it back. Waste of money, won't be returning.
September 2023 by Cassie King
Costa is a great coffe shop. The staff work hard and give wonderful service. Coffe tastes great. Love the limited edition flavours of drinks. Love the rewards on the app.Wheelchair accessibility: Disabled toilet in venue. Generally very clean.
September 2023 by Nithyanand Nagercoil
Went there around 6:30 pm and found it closed, although the timings on website and the door said open till 7 pm. Get a grip guys and put the right time!!!!
August 2023 by Róbert Routen
It's OK. Central location. When I went there, unfortunately, they had an issue with the equipment, and the service was painfully slow
July 2023 by Mark Greenway
Worst Costa ever. Stood inline for 30mins for coffee , manager is rude and shouting at customers. Avoid at all costs
