March 2024 by Rowan White
Never answer the phone, ever
February 2024 by David Brooks
Very poor service, seemingly hopelessly understaffed. As a result the staff are stressed to the eyeballs and therefore customer service takes a back seat. Shelves frequently empty, when we visited the store today it was a complete mess with boxes everywhere. This review is not based on a single visit though, it?s a result of a number of visits over the past few months and a steady decline in service.There are other local chemists that are far better. Like I said, feel a bit sorry for the staff but this is a company on its uppers.Avoid.
February 2024 by sorin bontas
unexperienced staff long wait for prescriptions.
February 2024 by Adrian Turner
Absolutely useless the branch has no staff and trying to get your prescription filled is almost impossible. I feel sorry for the staff they can't work anyharder than they already do. If I did have to use this branch I wouldn't ?
February 2024 by Michael Evans
Prescriptions are so slow! Minimum 15 minute wait to get a prescription. There?s always a huge queue of people waiting. Feels very disorganised despite there being at least 3 staff working in the pharmacy.
December 2023 by Kayleigh Sutherland
I really appreciate Ryan's help today with try to help me find my medication which was out of stock. He went out of his way to try and help and just seemed to be genuinely kind. Thank you ?
December 2023 by Stephen Edwards
The most awful Boots branch i have ever experienced. Long queue for presriptions , rude, arrogant not interested staff. Have switched my customm to vitaltone round the corner. Avoid at all costs
December 2023 by Kate Whitfield
NHS 111 advised me to call the pharmacy for advice on an issue. Have tried repeatedly over five hours and no one answered. Really frustrating and disappointing service. If 111 advises you to call here, ask for a different referral!
November 2023 by Ali C
tried to call to see if prescription in stock. nobody answers. ever.
October 2023 by R H
The rudest customer service today from a woman on a counter can?t call her staff as I don?t think she qualifies to be one , she had no manners and completely dismissive and unprofessional when I asked her to check the price of the item .
October 2023 by Jonathan Claydon
Absolutely shocking. Closed for lunch (anpparently) every day this week, and then still not open 40 minutes after the stated time. People whose prescriptions are in this shop do what, exactly!!!What a way to run a business!!!
October 2023 by Paul Clements
Things have gone a bit downhill in this branch of late.Pharmacists who seem just a bit above themselves, to the point of arrogant rudeness.A reconstructed pharmacy that?s a shambles. Totally disappointing. No repeat prescriptions for some reason. I visited today, and they closed for lynch, between 1 and 2 , on a saturday ?Are they out to crash the business ?Something severely wrong here, I?m moving my business to Vitaltone three hundred yards away.#bootspharmacy#bootschemist#bootsthechemist
October 2023 by C J 4sure
Very poor customer care. The member of staff that served us seemed to have no knowledge of the product on the shelf or just had a bad attitude.
October 2023 by May Lin
Dont open in the right hour!
August 2023 by Phil Jesse
In their wisdom Boots closed the Eothan House pharmacy where service was always excellent.We now have to use the Church Walk pharmacy where service on my first visit was appalling.A long que for prescriptions, .mine was not ready despite ordering one week before. To collect took 20 minutes instead of the customary 5 at Eothan.Customers seemed to be tolerated rather than welcomed.Boots, you have to do better.