April 2025 by Local Reviewer
Absolute shocking experience. Pharmacist would prefer to attend to phones rather than customers who have actually made the effort to go into the pharmacy. When attended pharmacist was so vague and drippy the 30 min wait really wasnt worth it. AVOID!
December 2024 by M Arun
My prescription for cholesterol had not come through from GP. Asked for a few tablets - 2. The pharmacist checked and said 'no' and 'cannot allow for common occurance'. She said I had asked for metformin in the past. Yes, that was once, years ago. Very disappointing behaviour. Unnecessarily unhelpful.
October 2024 by Frances Egan
Appalling customer service..one male walking around with his hands in his pockets no interest in helping anyone..female staff running around like headless chickens making no eye contact with anyone both in pharmacy n main till..I actually walked out ..queue at both tills..nobody in charge ridiculous situation
July 2024 by H L
The lady who served me today when I asked for help regarding some lotion for my son and to speak to a pharmacist was so rude and looked at me like I was a piece of dirt on her shoe ! She looked at me up and down and then spoke with her colleague in a more happier way as if I was an inconvenience to her . Very rude as a new mum I needed some help felt really dismissed
June 2024 by Mandy Dunn
So sad to say that despite the wonderful staff who were relocated to the Caterham store, they were not there today, the service and complete lack of care when I visited Boots Caterham today was quite a shock. Please ask your staff to consider that customer care in a place where people might need help and medical advice should be their top priority.
April 2024 by Rachael Ballard
Shocking customer service, I've now changed my pharmacy because its that bad. I've been in a few times to collect my prescription but the last time was the worst, I was stood at the till waiting for well over 5 minutes and the two ladies working both saw me and didn't even acknowledge me, if one of them had said I will be with you in a minute or similar then I would have understood, I know they are busy but as I've said this wasn't the first time. The other staff that work in there have poor attitudes and everything is too much trouble.
March 2024 by Mar Lin
I agree with the previous review, THEY NEVER ANSWER THE PHONE.
I got hung on up multiple times, then it's engaged for a while, rings again, no answer. I will persist and then visit the store in person and complain, loudly.
March 2024 by Rowan White
Never answer the phone, ever
February 2024 by David Brooks
Very poor service, seemingly hopelessly understaffed. As a result the staff are stressed to the eyeballs and therefore customer service takes a back seat. Shelves frequently empty, when we visited the store today it was a complete mess with boxes everywhere. This review is not based on a single visit though, it?s a result of a number of visits over the past few months and a steady decline in service.There are other local chemists that are far better. Like I said, feel a bit sorry for the staff but this is a company on its uppers.Avoid.
February 2024 by sorin bontas
unexperienced staff long wait for prescriptions.
February 2024 by Adrian Turner
Absolutely useless the branch has no staff and trying to get your prescription filled is almost impossible. I feel sorry for the staff they can't work anyharder than they already do. If I did have to use this branch I wouldn't ?
February 2024 by Michael Evans
Prescriptions are so slow! Minimum 15 minute wait to get a prescription. There?s always a huge queue of people waiting. Feels very disorganised despite there being at least 3 staff working in the pharmacy.
December 2023 by Kayleigh Sutherland
I really appreciate Ryan's help today with try to help me find my medication which was out of stock. He went out of his way to try and help and just seemed to be genuinely kind. Thank you ?
December 2023 by Stephen Edwards
The most awful Boots branch i have ever experienced. Long queue for presriptions , rude, arrogant not interested staff. Have switched my customm to vitaltone round the corner. Avoid at all costs
December 2023 by Kate Whitfield
NHS 111 advised me to call the pharmacy for advice on an issue. Have tried repeatedly over five hours and no one answered. Really frustrating and disappointing service. If 111 advises you to call here, ask for a different referral!
