January 2024 by Jag Cheema
I got served by a till operator called Daniel m. What a guy total legend couldn't do enough to help. Best service I've had in Toolstation in about 10 years
September 2023 by Marco Atouguia
Came in sunday, got helped by one of the staff called Dan and he really helped me out, I felt a bit like a fish out of water but he really saved me time and money. He is very knowledgeable and he gave me brilliant customer service. I will certainly be coming back here again and looking for him to help me when I next pop in.
April 2023 by mark marinaro
Rude unhelpful staff, went to tool station this morning in Camberley and I was treated really badly, so ended up walking out, my advice keep away and go to plumb centre you get a better service.
February 2023 by S S
did not have what I want in stock, but did not mention they did the same item in a different colour, good job checked thier stock on my phone, shame they didn't
February 2023 by Steve S
did not have what I want in stock, but did not mention they did the same item in a different colour, good job checked thier stock on my phone, shame they didn't
January 2023 by Dan Hoyle
App was a little slow to get the order through, but other than that it's great prices and great stock! I prefer these guys to Screwfix nowadays
November 2022 by Nerfpro /brawlstars
To start with I would call it a rasict branch as the insulting treatment they give, only hurts you and do not make you feel inclusive.Its all clear when you see branch manager misbehaving and refusing to tell his name which he I believe is my right to know. He refused to serve me and walked away which was very ride. I request ToolStation to please see CCTV footage so correct this un professional behaviour. Not only this the staff joke around each other in very awkward way instead of serving customer. The branch manage may have affair with one of his staff as you can clearly see the way they talk and ignore customers. I know it may be their personal matter but they need to be professional and not make ustomers feel awkward.I asked his colleague to tell me his name and he also refused on which I asked if I can speak to someone. He referred me to Customer Services as that is the only card they all have to play. I politely askedhis name and he also refused to tell his name, I assume they should be wearing name badge which they weren't. May be "Rhys W" who served me forgot that in recipient operator's name is stated anyway so there is no way they should be refusing to tell names.They all try to corner you by grouping so I feel terrified and embarrassed to go this store, i faced same attitude and behaviour on 3 visits and I won't be going to that store ever.If Toolstation care for their customers they should change the staff or atleast change the branch manager as he doesn't deserve to be the manager as he is demosntratinh wrong behaviour and attitude. Please see CCTV footage for 27th October at 2:10 pm.I have attached receipt as well as need to make it gets investigated and to make sure that no one else get treated like this. I ignored last 2 incidents but it gor wrose and worse so now I had no other option but to add a review.Shame on racist branch manager and the way he is training his staff.
May 2022 by Darren Costin
So slow.....no point in using the click and collect as the queues in there outweigh it. Stick to Screwfix if you want fast service
February 2022 by alan west
All the same things at toolstationCounter staff helpful and friendly. All clean and tidy. Only drawback is they still have restrictions in place with not enough places to do your order forms, so do them online or expect queues at peak times.
February 2022 by Iain Hill
I wanted a bit for my power screwdriver to fit a small posidrive screw . Dave on the counter staff went out of his way to help , finding items in the catalogue, finding the item , and then picking from the warehouse , finding the item unsuitable returning for another likely item until when found the right item
February 2022 by Christopher Whittock
Needed a new Upvc door lock .. took the old one with me they matched up a new one.. very helpful
January 2022 by peteronowak
Rubbish service, went in to buy a tub of Stixall, store was totally empty, cashier decided to play parking attendant and asked me to move my car. I asked him to prepare a tub of Stixall while I move my car but cashier was too busy updating his Facebook profile and said he would serve me after I move my car. Needless to say I left and won't be using this branch again
January 2022 by Reg Taylor
The customer service is second to none they know exactly what they are talking about well at least the person I spoke to Cindy was very helpful and polite im sure this is not easy to stay calm with some customers
January 2022 by Abigail Metcalfe
Service was very quick, got what I needed and the cashier Tom was very polite and helpful. Will definitely be coming here again next time I need something.
January 2022 by Adam Wightman
I visited this branch for the first time recently for a click and collect but the gentleman on call was very friendly and pickup was fast and easy. Will use again.
