April 2025 by Bradley Barker
I attended Zizzi as a party of 12 for mother's day. My order was to contain no cheese, allergy explained to the waitress. My order came with cheese in it so I asked if it could be changed. The manager came and argued with me about it saying it was my fault! The confusion was because I said to the waitress that if cheese is prepared in the kitchen I will be fine, just not in my food. The waitress was lovely by the way and I feel there was no blame on her part, even without allergy protocol, common sense would say still don't put cheese in the order that says no cheese. My food came the next time and it was still wrong, another ingredient I asked to be removed was in there. It was changed and my correct order came, third time lucky!
My mother in law ordered ice cream and ended up finding an inch long smashed shard of plastic in her mouth.
We were discounted 25%.
The food in the end was nice but the manager does not deal with matters very well. To argue with a customer and tell me it's my fault is very unprofessional. The table next to me approached me to tell me that they had issues with the manager and they were also very unhappy! The rest of the staff were very nice and we had no problem with their service.
April 2025 by Isabel Nelson
Nothing we ordered was available, even stuff on the specials board, the excuse was that, it was mother's day yesterday, so they had run out. I did have the Aubergine meatballs, what a disapointment they turned out to be. It wasn't communicated that they closed at 10pm, so we missed out on a coffee, had we known, we could have ordered earlier, service wasn't great, I will not be visiting a Zizzi again
March 2025 by jess taylor
Don't waste your time or money! Staff are useless, the pizza was so uncooked it was pure dough, either their ovens are broken or the chefs need firing
March 2025 by Andy Sadler
Was great, Marta was very friendly :)
March 2025 by Edward Norman
Last minute booking for Pre birthday family meal, not overly busy but atmosphere was good, Marta was very friendly, attentive and made sure we were happy through our meal, thank you ?
March 2025 by Sam Night
Becoming a bit of a regular here, food and service is always so nice, very friendly staff, especially Marta. They were quite busy tonight but we didn?t find ourselves waiting too long for anything, will be back again.
March 2025 by May Dickson
Marta was lovely, noticing despite my vegan order I wasn?t vegan and offering me cheese!
March 2025 by Georgy Georgiana
Very good service, food was nice but the aperol was full of ice and I couldn't feel the taste .
March 2025 by Agnes Hagan
I LOVE Zizzi, as a company, I have visited many branches and would would rate them from good to excellent. That's why I was surprised to find that a bad branch exists in Banstead. The sole reason for my bad experiences rests firmly on the shoulders of the 'supervisor' who was visibly rushed off her feet.
Upon arrival, we joined the queue and noticed her rudely dismiss a family that had not pre-booked, not even suggesting a time where they might have a table free for them. They stood around for a while waiting for her to suggest a time to return but as she ignored them, they left.
My family and I found our friend who was already seated at the table and unfortunately the supervisor was our server. She tutted, huffed and rolled her eyes anytime one of us asked a question or changed our minds when ordering.
I tried to order a cocktail and she said 'nothing with rum, we're out of rum'. 3 out of the 4 cocktails available had rum in it which left me with vodka which I don't drink. I asked to swap the alcohol for anything else and she said 'that's not allowed'.
I cancelled dessert and a hot drink based on her poor attitude and tableside manner. She was even more bothered by my NHS discount and removed the free children's meals and cocktail that I was entitled to on my zillionare rewards. She stated it had to be one or the other otherwise it would be 'too much discount.' I have always been allowed by the managers of Zizzi to use rewards and discounts on the same order but I did not argue as to not spoil the meal any further.
Halfway through our meal we noticed that the restaurant was not even half full, so we could not understand why she appeared so flustered and stressed, turning customers away.
The rest of the waiting staff were absolutely fantastic, friendly and warm. The supervisor was blaming a lot of the inflexibility on the chefs however they seemed happy in their work and produced good food (though not the best). It is a shame the supervisor spoils the whole atmosphere when she has a great team behind her.
At the end of the meal we mentioned the supervisor's demeanor made us feel like we were bothering her and all we got was a 'thank you for letting us know that.'
Overall this worst the worst experience I've had in Zizzi, table arrangements were bad, we had to keep shuffling our chairs in for people to get to the toilet. I won't ever visit the Banstead branch again nor would I recommend it.
October 2024 by Grace Charley
We both enjoyed our evening out at Zizzi's
Fabulous service ( Marta is the best ??) and wonderful tasty food.Would definitely recommend and look forward to dining here again soon
October 2024 by jade anne bates
Marta was brilliant and lovely food amazing as always
October 2024 by Billie Samba
Marta was brilliant. The food was great. Weird point to note is there was a dog inside the restaurant which I didn?t expect?
October 2024 by Kate Shorey
Marta was a great waitress and very friendly! When we came it was nice and quiet and the food was great, service was very smooth and fast!
September 2024 by Sam
Great service from Mr Marek never disappoints and runs the restaurant so professionally highly recommended many thanks again
September 2024 by Denise Sadler
The only Zizzi we go to, it's a bit more intimate than most and always very clean and friendly.
