October 2023 by Gigi
Pam was lovely she helped me pick my glasses and just overall super friendly and professional - Mariangela
August 2023 by Claire Dodd
I took my daughter in to the store to ask a question about symptoms my 17 year old daughter was having with her eyes. We were greeting by Pam who was absolutely fantastic, booking my daughter in witching the half hour to have test carried out on her eyes. Free of charge and the best service I have ever received in a store. Both my daughter and I were complaining bowled over by the service.
August 2023 by Alan Forder
Good opticians, explains all processes and outcome. Excellent selection of frames all at reasonable prices. Two for one offer at present really means 2 for 1
August 2023 by Johny Brett Carpentry
Friendly informative staffAlthough busy took time to explain and deal with me.
July 2023 by Ian Norman
UPDATE 18/07: Received a call today from the shop with promise to resolve issues. Updating to 2 stars; a step in the right direction but we shall see if they follow through with their generous offer to restore my faith.Possibly the first 1 star review I have ever written. Hopefully this can be updated to something better with a little teamwork in branch and management taking the initiative.Saw an absolutely excellent lady who performed an eye test for my wife about five weeks ago.. based on her lovely manner and great service we spent just over £200 on a pair of reading glasses and some non-prescription sunglasses. Expecting these in around a week.. I visited after two weeks to chase and the staff just checked in a box and said they weren't in.. fair enough. I always try to be patient.Visited again same response. I was wondering why there wasn't a computer system in place that might alert them to issues rather than just rummaging in a cupboard...5 weeks and no glasses later they still don't know what is going on so we visit a couple of days ago. They search the magic cupboard again and find an incorrect pair of glasses in a bag with my wife's name.. OK.. at this stage this is better than nothing!The Sunday staff member, to her credit was very pleasant, and advised a senior staff member/director would call back to arrange a refund. Not a problem.Today I get a call offering me £30 refund.. on £200+ pair of glasses.. they thought we had already taken a pair!?Complete and utter shambles.. and finally I'm told a note will be passed to the director but he may or may not call me tomorrow, because well, it is only £200(ish) and I'm just a customer I guess?I'd be out of business if I ran my company like this... Not recommended which is a shame as the people running the eye-tests themselves are absolutely brilliant.
June 2023 by Danny B
Long standing customer but popped in with sunglasses that weren?t bought in the store. Young chap whisked them away, repaired / replaced the missing silicon bridge rests and wouldn?t take any payment. Charming and helpful. Thank you
June 2023 by Adriana Arias
I have always used Specsavers (south London before moving to Surrey) but I must admit that the service in Banstead has been the best. I have seen 3 opticians, all very knowledgeable and kind, and the rest of the team has always been very helpful.
June 2023 by Pip Mivvers
What a wonderful experience, friendly and attentive atmosphere and for the first time in years I was able to read with my contact lenses in. Real expert care, thank you.
May 2023 by Steve Burke
Hit and miss experience. Great opticians and expertise when it comes to the tests etc, not so great when it comes to the retail element. I ordered contact lenses on 3rd May, advised 1 week delivery, still hadn't arrived by the 19th despite three visits.I took a refund went to an alternative branch where they ordered and had my lenses in store with 96 hrs, including tje weekend.
May 2023 by Tee Tee
I went in the Banstead store on 2/5/23 and was waiting around 10 mins for someone to be free. A couple can in after me and 2 mins later the assistant walked right past me and went to assist the couple. I was so shocked and when I pointed out that I was here first she simply turned her head and carried on. I was so annoyed and even though I went ahead with my purchase through someone else I would never spend another penny in this store neither would I recommend them.Went back in today to collect delayed pair of glasses and assistant was really lovely hence the 2 extra stars.
May 2023 by Danielle Hawkins
Went in with my young son and the team were really friendly, polite and helpful. Thank you I will definitely be returning.
May 2023 by Paul Movel
What a wonderful experience, friendly and attentive atmosphere and for the first time in years I was able to read with my contact lenses in. Real expert care, thank you.
May 2023 by Kevin Wheeler
Staff very friendly and professional. Didn't try to force me to buy something I didn't want.
May 2023 by Latoya Reid
I went in the Banstead store on 2/5/23 and was waiting around 10 mins for someone to be free. A couple can in after me and 2 mins later the assistant walked right past me and went to assist the couple. I was so shocked and when I pointed out that I was here first she simply turned her head and carried on. I was so annoyed and even though I went ahead with my purchase through someone else I would never spend another penny in this store neither would I recommend them.Went back in today to collect delayed pair of glasses and assistant was really lovely hence the 2 extra stars.
February 2023 by Alex Carratu
Very friendly and helpful staff. Always had great service here. Can't fault it
