January 2024 by AL 222
It's a late review regarding Christmas delivery. I ordered chicken for Christmas but it was substituted with sausages.We received a phone call a few hours later and were told that they were aware that this was not an adequate substitute.We had the chicken the next day delivered in a private car and we certainly did not expect that.Now THIS is customer service! Many thanks from local customers.
December 2023 by Emma Streeter
0 isn't possible. Abandoned my 4 crates on the door step. Driver didn't bother ringing the bell. Shopping wet because of the rain. Couldn't return anything because of no driver then cut off when I called the number to complain. Goodbye Asda, you've lost my business.
December 2023 by Carla Dodd
I absolutely love this storestaff are respectful and professionalThe one thing I would like to see is a Caribbean section in the store.make it more diverse
November 2023 by Simon Hirsh
Enough staff to block nearly every aisle with trollies yet only a handful of cashiers meaning massive queues.
November 2023 by Stan Stagg jnr
I put my empty bags on the checkout and the red light goes off wanting a colleague to check. Wait a few minutes - where are all the colleagues? I move an empty bag and ditto. Waiting for a non existent colleague - very poor service which happens all the time. It is not improving. Why aren't the computer people there getting feedback which would solve this. Why aren't management there seeing that there are not enough competent staff there. Also the cig counter very often has only one person who can get tied up with customer returns meaning the queue keeps growing. This is down to bad management. Solution is to change the management to customer friendly.
November 2023 by Alan G
A superstore for sure. Big, with everything you need all under 1 roof. Aisles are clearly signposted to help you find what you are looking for. Tills with checkout staff, as well as plenty of self scan machines. An Asda petrol station, self service, also on site which is handy.
November 2023 by Ela Cha
I Have to shop when store opens on Saturday due to work commitments. I therefore have to use the Self Scan checkouts. Very difficult with a full trolley. I dread going shopping now because there is a member of staff on the Self Service who is less than helpful. This person literally walks away when the scan machine has rejected an item or you need help.
October 2023 by Robert Lowes
We have been regular shoppers at Asda Burgh Heath for more than twenty years, but we are seriously considering taking our custom elsewhere. On both of our visits over the last two weeks in nirmal working hours, there has been one manned checkout open with a queue of 8-10 trollies and with a resultant queue to get into the self-checkout area.Many shelves are empty of stock, and every couple of months items are moved to new locations within the store for no apparent reason, so necessitating several unwanted circuits of the store.Well-managed? Not at all!!
October 2023 by Monika Varga
Local superstore. I don?t like they change the aisle quiet often ? once you confident you know everything where it is, next day it?s completely somewhere else. BUT lots of staff working so you can always ask for help. I like the clearance sections, you can always get something super cheap.
October 2023 by Vanessa Gray
11 out of 13 checkouts unmanned, qué for 20 minutes to go through checkout. Scan and go machines not working. Four staff standing chatting to each other. When asked who the manager was the staff did not know. Nothing on the shelves, the fruit and veg which is meant to be fresh was rotten. Out of date food on the shelves. It really has gone down hill. Aldi is much better
October 2023 by Elizabeth Harris
SHOCKING. If I could give Asda delivery service 0 stars I would. 4 hours late, told lies by customer service re a system failure, no communication from Asda I had to ring customer service for updates. My email had said delivered when no shopping was received. Absolutely shocking. £4.50 delivery fee for nothing and to be told they have no eta of when the shopping will arrive- can?t they track van drivers?. Common sense would say put the late shopping onto the next van going to the location as other orders. I have witnessed another van down my road but it didn?t contain my shopping. Customer service at Asda Burgh Heath is questionable as they couldn?t care less it was like dealing with a robot. The manager should be appalled.
October 2023 by julie robinson
Back In January 2021 I stopped here on the way back from a very vital dental operation operations in the lockdiwn and hadTravelled from.Sussex to the dentist at Walton on Thames who has been my dentist fir many many years The moment I stopped the car seemed to switch off in an u usual way and I realised that there was a problem.wkth my vehicle and I could not restart it so I phone the AA and the RAC and then nipped on the store to purchase some items and then.came after ten minutes back to the cat to sisit and await the breakdown coany Immediately the police arrived and accused me of beiasleep in the cat whih I most certainly was not I was preparing to await the MECHANICAL ssisyance the police made me step.oit of the cat and spread on.the bonnet like something from.Starksky and Hutch.and I.have since suffered a three year court case because I was arrested twi and a half weeks later on.roite to a trio medical vital trip.and shoved into.a custody suite where I was stripped naked by male officers and out in a shower I often wonder who culled the police as I was looking down at my phone for someone minutes This is a rough store area but a olace that I used to frequent when I lived near COBHAM.
September 2023 by Karen A.
Friendly, helpful staff. This week meat and vegetables had poor use by dates, big issue when doing a weekly shop. 15 minutes in check out queue as not enough man operated ones open - this is a regular issue - Store Manager keeps ignoring customers views in this store we need more manned checkouts!!! Customers are getting fed up with long queues and no action or service calls.
September 2023 by Liam Tomkins
Woeful store. Possibly the worst managed supermarket in UK. Empty shelves, out of date, fruit and veg, everything has been moved and layout is appalling q
August 2023 by Fred Washington
Good offers and choices of food. Lots of parking. No hot or cold drinks or snacks are available other than shopping.Also has toilets although often very smelly. Staff are helpful and friendly. Self-service and tills are available. Petrol prices are better than most. Click and collect also available with bottle banks and other recyclable waste.
