March 2024 by Areti Smaragdi
I had some issues with delivery from third party (delayed) and the return process was not straight forward, but overall the company dealt with my stress and concerns around delivery and return very well - replying very quickly and politely. Their products are also lovely.
March 2024 by ED D
Poor customer service. Don?t specify a time a sale ends on their website, just a day. However they pull the sale items from their website at any point on that day. Could say ?sale ends Sunday? but be pulled at 1am, 5:30am, 2pm?. Not very good for the customer who is shopping on the sale end day and suddenly items in their basket go back to full price!
March 2024 by Leah Assimacopoulos
Unethical company! I am horrified by their voucher policy and just over all customer service. After reading reviews in the last month I am not surprised. Honestly I think this company is a thief!!I got a voucher when my little one was born in 2022. At the time I looked all over the website to see if the vouchers expire and found nothing to say they do. So I only used part of my voucher and thought would use the rest when I needed to as we had everything we needed at the time. A month ago when I decided to spend the remainder of my voucher I couldn?t as all of a sudden it has expired. This is STEALING as the company now pockets the remaining of the money for NO services rendered or products bought. They got their full payment for the voucher at the time but wont let me use it when I want to. This is so unethical and revolting. I cannot believe that people run a business like this and says lots about who they are. Would never buy anything from them again nor recommend them. In fact I will make sure people know exactly how unethical they are.
February 2024 by Megan Staples
My go to store when i need to buy something from my little girl. Really friendly staff with great advise. Good promotions and prices for quality baby items.
February 2024 by joanne irwin
Awful customer service??. Bought a coat several weeks back with a faulty zip. They have said they will send me out a new zip and I need to take it to timpsons to get it repaired at my own cost.Do not buy from this company!!!
February 2024 by Bobby Gould
I just want to share my experience with this company. I should preface this by saying, I don't ever leave reviews because normally most services are adequate. Unfortunately this was NOT my experience with Natural Baby Shower.We drove 1 hour to their location to buy a base for our maxi cosi. Arrived at the store and although it was busy, there was zero acknowledgement of us for 20-30 mins.The lady at the shop had no idea which based worked for our maxi cosi. She also told us incorrect information about a stroller we wanted to buy.Finally we purchased a base for our maxi cosi....only for my wife to search online that the base they sold us wasn't compatible with ours.The lady refunded us, and then we bought the correct base. Only to not receive any confirmation email, at which point we checked the receipt to see she put the wrong email address on the receipt. (this was after we got back home)I phoned up their contact center, and found that she also was sending the base to the wrong address. I asked them to correct this and send me a new confirmation email. They did and still put the incorrect address (right street name / number, wrong CITY!)Finally after calling them back they corrected this. The people in the store and online were apologetic but they seemed to mess up at every step. We wanted to buy a few more things from them including a stroller, but after this experience there's no way.
February 2024 by Beatriz Cerro Cardona
Massive range of products to browse and choose from. The staff in the shop are very knowledgeable and available to help. Customer service has always been great. Speedy delivery or option to collect from the warehouse.
November 2023 by Claire Budd
I can't stop shopping at Natural Baby Shower!I've visited the showroom a few times now and the team were so helpful, friendly and informative when shopping for a compact travel pushchair and then a car seat.The pricing is super competitive and I love the collection online - find myself constantly visiting the site for toys, gifts, feeding equipment. A true one stop shop! Plus I LOVE that they are an independent retailer!
November 2023 by Bryony Shadbolt
Such a wonderful experience shopping at NBS! Myself and my husband were unsure as to what pram to purchase for our first baby and from the second we walked in the door the team were super welcoming, helpful and patient in guiding us through our favourite options and providing demonstrations multiple times (being a very indecisive person, this was really appreciated)! Following our visit to the store, we have also received excellent customer service over email! Thank you NBS team!
October 2023 by maria ibarretxe
Lovely shop and very helpful and friendly staff.I had ordered online before from Natural Baby Shower and service was always great. This time we needed a cot for our 8 months old daughter and we decided to drive to the shop to get some advise.Staff helped us deciding whether to get one cot or another. Delivery of the cot, although is directly from the supplier will take less than expected (initially 14 days).Overall, the shop visit was worthwhile I highly recommend, specially if you are a bit unsure about a product.
October 2023 by Maisie White
We had such an amazing experience at this store. Elisa was absolutely amazing, so knowledgeable, attentive and relaxed. We had such a smooth experience and left feeling so positive about our pram choice! Thank you so much Elisa!
September 2023 by Holly C
We have purchased multiple times on Natural Baby Shower?s website and each time the process has been smooth and delivery super quick. When we had to call customer services, the help was above and beyond. Chatting to the chap we realised there physical store was less than 30 minutes away so decided to visit in person when we wanted to test out some super compact travel prams. The staff in store were very helpful, taking the time to demonstrate different models, folding mechanisms and accessories. I would highly recommend visiting the store in person for buggy shopping - we wished we had gone in store when looking for our first pram as there is a great selection and it?s less hectic than some of the chain stores we visited!Highly recommend and enjoy the fact we are supporting an independent and local business!
September 2023 by Jess
Such a beautiful store! Shermaine was so incredibly helpful in advising us about all the different benefits of each pushchair. We ended up choosing the Joolz Day Complete + the Cybex car seat, along with some other items.I would highly recommend anyone who is expecting to go to the Natural Baby Shower. The staff are so knowledgable and friendly. NBS definitely offers the best range of baby items / products available on the market!Thank you Shermaine!
September 2023 by kristie holloway
Absolutely love this shop. The staff are so knowledgeable on all products and seem like lovely people. An absolute pleasure to shop with them also their store in Bagshot is beautiful. I?ll definitely be back! Xx
September 2023 by Tom Raffe
I bought an Ergobaby Metro stroller online at a great price. Was very happy with the service and the delivery. After about 18 months the brake pedal broke, but after emailing NBS they arranged for a replacement part to be sent from Ergobaby which was with me in a few days. Excellent service, would recommend!
