February 2024 by Donna Atkinson
This post office is not my usual one, visited as I was in the area?never again.The lady at the counter was shockingly rude, firstly too busy on her personal phone to even notice I was stood there. Then seemed disgusted that I had brought in 7 small pre paid letters to scan. Proceeded to not log them correctly on the system, when I challenged this she replied with ?you have too many? in an aggressive manner and then to my shock handed them back to me, refusing to take them.My 5 year old son witnessed this interaction and he even walked away highlighting that the lady was rude, the post office needs to step in and carry out a site visit to see for themselves what service is not being provided to the community. My normal local post office has never treated me or rejected items even during busy seasonal times.
December 2023 by pp7822
Absolutely hate having to come here as the service is just so poor. Always very long queues and very little is done by the staff to get them down. No urgency whatsoever. Unfortunately it?s the only post office left in Ashford, so we have no choice whatsoever but to use it. Such a shame as if it was properly managed and staff had good customer service skills, this could be a great post office. Unfortunately the people of Ashford are being let down with extremely poor service.
December 2023 by king Alex
Worst service ever ?
November 2023 by Emma Rynhart
Rudest staff, always get overcharged for letters and parcels. I really hope people see the reviews and this place gets closed down for good. The lady there is so rude and I always end up leaving in the worst mood.
November 2023 by andy partridge
Had a parcel sent to this post office went to collect it waited for over 20 minutes only to be told my parcel hadn't been delivered even though I had an email from royal mailSaying it had , went back the next day at 9 AM was then told the manager was running late and would be in at 9.30 !! They eventually turned up at 10 it turns out my parcel was there the day before !!!!! Royal mail should not let this post office continue to be operated this way SHOCKING DO NOT USE
September 2023 by Peter Slavov
Never open on time. They're supposed to be waiting for customers at 9am, but nobody has shown up at 10am. This is not an isolated occurrence, but a daily practice. One star is too much, avoid at all cost.
September 2023 by Amara Hall
Absolutely awful service, don?t use this post office!I asked Royal Mail to send a quite valuable parcel there so I could collect. Visited three times wanting to collect just to be told they didn?t have the parcel. Called up Royal Mail, sat through a 30 minute queue to get through. Told to visit the depot. Depot had my parcel, it had been delivered to Ashford Post Office and they had immediately posted it back return to sender!!!Lady on the checkout always seems like she can?t be bothered to serve you. And a few times they have tried to short change my grandmother! Luckily she noticed when they gave her a £5 note instead a £10. That?s happened more than once.Will never use this useless post office again.
July 2023 by Satvinder Alg
My daughter and I use this Post office quite regularly. Reading the reviews felt like I was reading about a different place. Sure, on occasions had to wait 10 or so minutes to be served BUT, equally on many occasions been served straight away, I suppose it all depends on what time you go there? We?ve never had any issues with the staff whatsoever and found them rather helpful.
April 2023 by lisa palmer
The queue was the full length of the store, with a number of people giving up and leaving. But lady on desk was very nice
April 2023 by Ryan
The worst post office I've ever used! Ssssooooo sssslllllooooowwwwww
April 2023 by Jack Jones
Incompetent staff!! I visited this branch to renew my road tax and after making payment the cashier did not hand back my vehicles log book and when I asked for it I was shocked when she asked me if I needed it back. Absolute joke!
February 2023 by Daniel Dawson
No one answers the phone and everytime ive gone to pick my post up it is shut??Please confirm you accurate opening hours in response to this review.
December 2022 by Nikon Ilford
I was ripped off when exchanged some money. Be aware as they deliberately manipulate with exchange rates. The worst post office in the area.
December 2022 by Ingrid Féderer
Ignorant staff, talking to each other or on the phone whilst serving customers. Slow, unprofessional, the whole post office is a disgrace! It is more like an indian goods shop than anything else. It used to be way much better. Their licence shouldn't be renewed.
December 2022 by Eve M S
Previously gave a good review but we have noticed they close what time they like and the other day tried to charge us for a small parcel when it was a large letter. When tested it was a large letter. Not very kind trying to over charge your customers.Also, lady was on her phone when served us the other week, when I told her she was rude she rolled her eyes at me and laughed. Awful, awful, awful.
