December 2023 by David Mallinson
Used to be the best supermarket in Ashford , it's like a jumble sale now , with staff just interested in click and collect.
June 2023 by kontakt861
Very unprofessional. I have ordered and paid for delivery of a few items from the store, I have noticed on two occasions that I am missing items. Whilst trying to speak with a member of the staff he just ignored me on both occasions. No refund was made so I have just wasted my money and at the end he just called the call? do not recommend ordering from this store
June 2023 by Jell
The bakery section here is terrible! It's always empty! So frustrating as I purposely go for the bakery section. Head office don't care at all and eventually replied yet nothing has changed shelves are still bare!
June 2023 by 17Trendy 19
EVERYONE I WARN YOU GUYS NOT TO COME HERE!!!!! There?s an old lady working there. She accused me for nothing and this place is very bad and their customer service. Do not come to this place here!! Awful workers working there. They should be sacked.
May 2023 by Biuro Akon
Terrible customer service. Very unpleasant staff!!!. Come today evening to shop want to drop off dpd parcel. Very unpleasant guy at till say me " you have to come back about 20-30 min because his colleague is on brake now". I understand when shop will be busy , but shop was empty and guy at till do completely nothing just stay behind till. Highly not recommend this shop !!!!!!!!!!
April 2023 by Jo Mann
Staff needs to be trained on how to apply customers' apprenticeship/student cards discount. Each time there is someone new at the counter they gat baffled and don't know what to do. What's the point of having a discount card if it cannot be applied due to incompetency of the staff. Don't be part of the scheme if you don't want to explain the rules to your workers.
April 2023 by Colin Reed
Unfortunately they seen to have less and less staff concentrating on serving 'customers' a more are tied up with online delivery orders or parcel delivery collection/drop off.
March 2023 by Me You
Very disappointing and shocking experience. Went to buy 4 cans of Stella Artois on the evening of 16/03/2023, and yet again the packing is always damaged due to the flimsy cardboard, so had to pick up the 4 cans separately. I went to pay, and just casually asked the male cashier, would he mind giving me a bag free as the packaging was damaged, and I would not have had to buy a bag usually. He rudely replied to me to read the small sign to buy or bring a bag with you. When I said l willl leave it then as didn't want to buy a bag, he shouted loudly at me to get out of the shop. Usually people use their own discretion, and would have kindly offered me a free bag due to the damaged packaging. I was totally shocked, this man should not be dealing with the general public. No customer service skills whatsoever! I felt so humiliated. Never returning.
March 2023 by Innovative Global Media
Matt and Thushi were just amazingWish I give 10+ stars, very friendly and professional
February 2023 by David Casey
Never any staff available, spent 5 minutes waiting the other night while the bloke spoke to his girlfriend? Don?t want to risk ordering online anymore as they more often than not, cancel my order? Could be a great shop, just needs the right management and staff. Shame.
November 2022 by magdala
This shop is VERY expensive. Also the price tickets are wrong and end up paying even more?? please check your receipts?? Offers do not work. When stuff challenged they say the price changed and they didn't know????? didn't they? Then when asking for refund they being rude.. happened more than 5 times. Not much that can be purchased there anyway due to the extreme prices choicesof productsthey have in store! AVOID
November 2022 by magda JERZY
This shop is VERY expensive. Also the price tickets are wrong and end up paying even more?? please check your receipts?? Offers do not work. When stuff challenged they say the price changed and they didn't know????? didn't they? Then when asking for refund they being rude.. happened more than 5 times. Not much that can be purchased there anyway due to the extreme prices choicesof productsthey have in store! AVOID
October 2022 by D L
Double check EXPIRATION DATES when you buy from there and you in a hurry. I am delivery rider, I was in a hurry and bought an old sandwich ..... minus 2.75Thanks alot CO-OP, from now on I will do only deliveries from there and wont buy ANYTHING.Very, very disappointed :( :(
July 2022 by Selvarajalingam Vijith
very bad experience....staff using very bad words on shop floor....they said they are the manager..not in this store anymore...
May 2022 by Andrew Saveall
I live in Ashford and the service in this shop is always abismal. Today I walked in, collected my shopping and stood in line to pay. Only 1 person serving but chatting in an earpiece while he did and paying little to no attention to the customer. Meanwhile, I was 4th in queue and there were 3 other members of staff just stood around chatting (not working whilst they did). I was in the queue for about 10 minutes before I was served, it doesn't seem long but when those in front of me had very little shopping, the guy on the till slowed the whole thing down due to being on the phone.To add, it wouldn't kill the staff to invest in a little deodorant either.
