February 2024 by Lizzie B
Always slow in there. Today there was an unhelpful and unfriendly older lady behind the till. Again our medication wasn't complete and we have to return!
February 2024 by Pradeep Nagaraja
Worst pharmacy just doing dirty business. They have no care for people health , just they want to empty the medicine stock they have
February 2024 by N S
Terrible. They open and close whenever they feel like, staff take ages to serve you + they never answer their phone.
August 2023 by Lewis Orthodoxou
terrible service rude staff
March 2023 by Google user
Staff are rude and give minimal help. But that?s not even the most frustrating part for me. What irritates me is that they open and shut when they feel like, not based on time advertised online and on the window. They don?t even message and let you know when a prescription is ready like other pharmacies. Very sad for a local pharmacy, but honestly I?d rather drive to another pharmacy than use them
February 2023 by Anne Smith
Staff are rude and give minimal help. But that?s not even the most frustrating part for me. What irritates me is that they open and shut when they feel like, not based on time advertised online and on the window. They don?t even message and let you know when a prescription is ready like other pharmacies. Very sad for a local pharmacy, but honestly I?d rather drive to another pharmacy than use them
February 2023 by Claire McCarthy
I have had to use this pharmacist three times in the last month. Extremely slow staff, who when they can be bothered to acknowledge or serve act as though they are doing you a favour. Two different female members of staff tried to get me to mix the medicine myself, when it clearly instructs the pharmacist to do so. On my last visit on Tuesday afternoon, the lady actually looked at me with disgust just for asking for my prescription. The staff are obviously not happy in this branch.
January 2023 by Matt Wolczynski
Staff turn up at 9 when the shop is supposed to open. But don't physically open the shop until they feel like it.
December 2022 by Mohammad Imam
Extremely slow. The doctor sent my prescription in the morning, I went there late afternoon for collection, so after 30 mins she said we need to order it, and available after 24 hrs. What a waste of my time
December 2022 by CJ Cooling
Shocking service, 3 people behind the counter, you can be the only one in there and it still takes 10-15 mins before they ask " can I help you".Waiting for a prescription is just as bad, even though they have text you to say its ready. Takes them ages to find it.
August 2022 by Kathryn Lorraine
First experience here was that 1 of the pharmacist was rude and could barely be bothered to look up from the back, the young lady on the till was lovely though and seemed somewhat embarrassed of her colleagues attitude. From reading previous comments I would guess customer service skills are not a job requirement.Also did not see it written anywhere that the place is closed everyday between 1 and 2 for lunch, so a 20 min walk today for nothing.
April 2022 by Laura Argent
Very disappointed... I was left waiting to or nearly 10 minutes before someone served me whilst fuffing around at the back this was not the first time .. ..not sorry to keep you waiting nothing ..I find the staff rude.. unhelpful and abrupt..
February 2022 by Adrian Brown
A small local pharmacy servicing a busy lower Ashford/Ashford commen area.I am frequently disappointed with how long I need to wait for my repeat prescription! I request my prescription via an app, I can see the DR has approved but a week later I am still waiting for boots to text me that my prescription can be collected.Always closed for an hour at lunch! I appreciate the pharmacist needs a lunch but that shouldn't mean the shop closes.One last point it seems the staff are incapable of serving more than one customer at a time.
December 2021 by pp7822
As others have pointed out, one of my pet hates with this place is that while it is one of the smallest Boots Pharmacies I?ve seen, it?s one of the busiest. However, despite this, staff still insist on faffing around at the back processing goodness knows what, while customers queue forever waiting to be served at the till and being ignored! On top of this they ?close for lunch!!!?. This is a BUSY pharmacy within the M25 and they close for lunch!!! It?s unacceptable and something I?ve raised with Boots head office.
September 2021 by Danuta Worthington
This is my local Boots and it is well organised with friendly efficient staff. It is only a small branch but very handy.