April 2024 by Izabela Tonetto
Really awful, I will never come back.
March 2024 by Hafiza Khurshid
Gd service
February 2024 by Aneta Grzywacz
Very poor service
January 2024 by Kerry Atkins
I took my daughter there last week for the first time and the gentleman that did her nails was friendly and polite though the whole experience. The toilets were very clean , definitely going back there again.
December 2023 by Angela Armitage
This was my local nail shop However I?ve found over time the nails not as strong. I spent £60 as a regular customer to have nail art and a Xmas theme to have them constantly break with in the first day! And week as it?s so busy this time of year I?ve had to get them renewed in other shops this has cost me more and is so inconvenient as I have young children which need child care every time one breaks. I won?t be using them again this is been such stress at an already stressful time of year I?m so gutted I have broken nails for as now
December 2023 by Louise
Always great service at Amy?s.? Highly recommended.
December 2023 by Ccooleye
Awful customer service. They are the worst nail place in Ashford.
November 2023 by ????
I'm happy
October 2023 by Ruby Kaur
Been coming here for a few months now and everyone is really good especially Rosie.
September 2023 by Sarina Sidhu
Usually, it?s a first class service. But as with my nail shops they showed their true colours today. You only get a first class service when you are happy with their work, but as soon as you tell them something isn?t right, they get their back up. It was extremely busy when I walked in yet I got seen in 2 minutes but as soon as I complained, (when it was much quieter), they made me wait one hour and saw 5 people ahead of me. Typical of all nail shops where they clearly spoke their own language between themselves and decided to just not do my nails and make me wait! I?ve recommended 5-6 people to come here but after today, they?ve proven that they lack customer service skills because the test is when you have a problem and how you handle a problem.Service: Manicure
September 2023 by Krina Patel
I do not recommend this salon anymore at all and will never go back there again!!Been going here for years, loved their work but in the last year their service has definitely gone downhill. I always ask them for a manicure and they just dry cut the skin around my nails, never do it properly and always left with rough edges.I started booking appointments with them due to my work schedule, as the wait time increased considerably when I would walk in.However, every single time I have booked an appointment, I have had to wait at least 30 - 45 minutes before I am sat down, and have noticed people walking in after me without appointments are sat down before I even am.My last two appointments I had to wait an HOUR AND HALF before I was sat down with the people I booked my appointment with. I voiced this in a polite manner to highlight what is the point of me booking an appointment for a specific time if they don?t even sit me down at that time and people walking in after me are being served first.Zero remorse was shown, they initially tried to tell me if I show up late then I have to wait but I always showed up earlier or on time, knowing I?d end up waiting from the second I walk into the salon. They are not customer conscious at all, accept everyone that walks in even at appointment times, very clear they are only interested in making money over customer satisfaction.I tried to call to find out if I could come in this week, and the owner, Amy, was very rude on the phone. First she lied about not taking any appointments this weekend as they?re short on staff so they?re only accepting walk ins, I then asked if I could come on Thursday evening and she proceeded to continue the lie and say it?s the same thing for Thursday. I eventually managed to get the truth out of her and she told me they will not take any appointments with me anymore, due to my complaints about the wait time the last time I went in, and I can only walk in if I want. Very disgusting and shocking behaviour from the owner, instead of being remorseful about the way they manage their business, she tried to make it out as if it was all my fault.Really disappointed with the way they manage their customer service, and how they treat someone who has been a regular for years.Services: Pedicure
August 2023 by Nelofur Butt
Had an appointment to get my nails done. One hour and 45mins later still waiting!! The manager kept telling me someone would do it soon. The manager Amy has no integrity. All she is concerned about is making money and unfortunately people are willing to wait. I walked out because I have better things to do with my time. My daughter who was with me complained quite loudly to the receptionist but nobody was speaking up and agreeing with her which is very telling!I will definitely not be going back there again for my nails! They should realise they will lose customers no matter how good they are. If there was a minus score I would be giving them that
August 2023 by Carol Mawanga
Terrible experience here. Staff are so rude and argumentative - the man did my nails and I wasn?t happy with them as they were shaped weird. About 5 staff members came to argue with me before agreeing to do something about it. He didn?t even cut my cuticles or anything. No care or attention to details. Avoid at all costs.Service: Nail extensions
August 2023 by Vanessa Allen
I love the atmosphere of this place, get SNS down fantastically by Jenny and a lovely eyebrow shape and tint with a teeny head massage at the end.I very much recommend it!
July 2023 by Louise Nicholson
Really gone down hill. Burnt my nails and when I said she said it?s only for a few minutes - ruined nails and got angry for me saying. Person next to me got nails broke. Just want to get people in and out quick no attention to getting things right. Won?t be going back
