Hardware Stores in Addlestone, Surrey

“Russ and the lovely lady and guys on the ground floor get 100 stars.

The branch manager - on the contrary - is why the review has 4 stars instead of the 5 stars that Russ and the guys deserve.

Russ has been superb. It is always great pleasure working with professionals, it makes life so much smoother and easy. Russ has a constant smile, very laid back, creates magic on the design front, and nothing was too much of a problem. Thank you so much Russ!

The lady on the ground floor (she was leaving to another branch) is lovely, helpful and so approachable. I scribbled her name on a post it note that got lost in the zillion of kitchen notes. A lovely lady who is eager to help.

The guys at the ground floor went out of their way to help and serve, lovely lovely guys, they deserve a medal for their professionalism and customer service excellence. Thank you so much!

The manager lady needs to be sent to a customer service course. She refused a simple request, refused to come down to meet me because she had a meeting (!). Her attitude is complete opposite to that of the team on-site, she does not seem to appreciate that a manager role is to serve customers and customers are more important than meetings. The rudeness of refusing to come down to speak with me stunned me. Shame, she costs Howden a star because the team gets from me 100 out of 10.

Thank you so much Russ and the guys from the ground floor for your service excellence and lovely friendly attitude.

Mrs W”

“Toolstation is always great for getting what I need quickly. They’ve got loads of items in stock, and the click & collect service is super fast - often ready in minutes. I also really appreciate their no-fuss return policy, which makes the whole experience even better. Solid place to shop for tools and DIY bits.”