March 2025 by Thomas Elgy
Served lukewarm drinks
February 2025 by Darren
Busy understaffed we had to drink from take away cups as they had no clean cups. The Barista was working very hard.
July 2024 by Paul Watson
Always a pleasure here,clean, friendly and good coffee
July 2024 by Sol Smith
The Costa Café in Addlestone and was impressed by its lovely location and the inviting natural light that fills the space. It's a really nice spot to relax and enjoy a cup of coffee. However, my experience was marred by an unfortunate interaction with one of the staff members.
While I was waiting in line, the demeanor of one particular staff member was completely unprofessional. As soon as the customer in front of me had placed their order and it was my turn, all the staff seemed to ignore me. There wasn't even a simple acknowledgment like "hi" or "I'll be with you in a minute." It felt as though I was invisible.
When Joseph finally attended to me, it was as if he was doing me a favor rather than providing customer service. His manners were really undesirable. I inquired about other types of food available, but it was clear that neither Joseph nor the other staff were in the mood to attend to customers with basic courtesy, which is especially important in a customer service role.
Although the treatment improved slightly by the end of my visit?with the staff saying goodbye after I thanked them?I found the initial interaction off-putting, I know everyone can have a bad day. I hope that my experience was just a one-off situation and not reflective of their usual service standards.
May 2024 by bradley wayne Castle
I ask the staff if the internet is working as I need to do some work, they say yes. I then try to log in, but my VPN says the line is not secure and thus I cannot work. I then give the staff feedback, only for them to tell me yes we have been having these issues for weeks and they cant access the internet themselves, but nobody has come around to fix it. Luckily I only bought a black coffee!
December 2023 by Stuart Jenkin
1 person serving , takes 3 peoples orders after mine before starting my order. Slow
September 2023 by Ryan Mullarkey
Coffee came out very odd, didn?t remember glass of waterBasically every table dirty with rubbish left on despite being
August 2023 by rav quaid
I'm a regular costa customer, I usually order the dairy-free Chocolate Brownie Frappe.Blessed to have the Addlestone branch as my local Costa, where I prefer to be served by Chloe, who always remembers my order exactly how I like it and makes it better than any other branch I visit, always topped off with a friendly greeting and smile. More people like Chloe please ? ?
July 2023 by Robert Rosenquist
the guy working there serves
June 2023 by susyh2015
The 2 girls on duty today- Sunday 18th June 2023 at 4.40pm -were unwelcoming/wanting to go home/bordering on unpleasant/would only allow take out cups/happily turned away 2customers at 5pm/told us to leave at 5pm on the dot/and created a less than pleasant experience. Furthermore they were happy for the owners to lose customers too.
April 2023 by mickser tyndall
I get a drink here every day(capuchino) the service is great and always with a smile
December 2022 by Aaron Bartlett
Went in for a coffee run and was met with excellent service, will be going to this Costa instead for the morning coffees and such now.
October 2022 by Tom Lines
Horrendous and disgusting. Wrong items, everything spilt in the bag. How can you possibly get everything wrong this bad. Total waste of money and now we have no food. Just awful.
October 2022 by Recycle your Waste London
Friendly staff and hot espresso!
September 2022 by david storey
Very friendly staff always helpful
