March 2024 by Kirsty
My family & i always get good service, everyone is very helpful & pleasant. If any medication isn't available, they ring me to let me know it can be picked up. Very happy with the service. Thank you
December 2023 by Tessa Bailey
I had a terrible experience at this pharmacy today. I have previously collected family members' prescriptions from here without problem but I shall not be returning. I recently joined Framfield surgery next door and went to collect my first prescription. The receptionist/pharmacist was incredibly rude when I said I was collecting a prescription, responding curtly and waving her hands in the air. I had mistaken the pharmacy for the dispensary in the surgery itself and when I showed her the text I had received, she huffed, pointed at the building next door, saying "You want the dispensary!", and turned around. I am shocked at having been spoken to so rudely and left the experience feeling belittled. I have the name of the pharmacist but I can't seem to find an email address to make a complaint. Like I said, I had not had any problems at this pharmacy before today but I shall not be returning. Terrible customer service.
December 2023 by Nichola Carr
Everyone is always very kind and friendly!
May 2023 by claire griss
I use this pharmacy alot to collect my father's prescriptions,always helpful and always friendly.
April 2023 by Iona Sutherland Thomas
The most amazing pharmacy - the lead pharmacist is absolutely fantastic and so friendly. They really look after our little family - thank you
March 2023 by Ali Naqvi
A few years ago this pharmacy was a shambles with no systems or processes that worked. Prescriptions used to get lost, delayed or stocks were exhausted and shelves bare.This has all changed since the new management has come in and it couldn't be better with seamless systems and prescriptions handled quickly. Plus the retail shelves are better stocked and ranged well.
March 2023 by Richard Fryer
THANK GOODNESS FOR WATERSONS.Their efficient,courteous and friendly.If you want your meds in Woodbridge I can't recommend these good folks enough.!THANK YOUALL STAFF FOR DOING AWONDERFULLJOBsincerelyRichard
January 2023 by linda Wilton nee Davies
I am disgusted with the attitude of pharmacist we all know rising prices and lack of doctor availability but the extra highPrice on over the counter medicines is criminal.The staff serving was ok and understanding but I felt belittled by someone we're ment to go to for advice. I don't think so.
November 2022 by Paul Hodgetts
Turned up at 8am today to find it closed, i suggest keeping your opening times up to date. Very frustrating, and a wasted journey.
November 2022 by Thom Skinner
Very average service. Pharmacist grumpy and unhelpful.
November 2022 by Marie Frazer
Fabio and his lovely team have always treated me with professionalism, kindness and understanding towards my situation. Fabio is one of a kind, and heads a remarkable team, who have always gone the extra mile for me.The service my husband Rob, and myself receive is second to none. Everyone who works there are friendly, courteous, helpful, warm, accomodating and welcoming. We class ourselves very lucky to receive such an excellent service here in Woodbridge and can't thank you all enough for all you do for us. Marie Ward.
November 2022 by Cordelia Richman
I need several types of medication and always get them from Waterton which is a very busy pharmacy. If there are ever any problems in getting them through, Fabio and his team are most helpful. In my experience they are always friendly and polite. I warmly recommend them.
November 2022 by Rockey Singh
Watertown Pharmacy has been literally keeping me and my family alive. It has been providing an outstanding service to Woodbridge in many commendable ways. These include not only in the efficency of its staff led by Fabio, but also the promptness and friendliness of all staff. They are always ready and willing to support patrons in answering questions making suggestions and even helping patrons to speed up lost or delayed prescriptions. Fabio and all of his team are truly the core of a warm,friendly helpful, and professional service. This pharmacy through the excellent service provided deserves more than five stars. It is not necessary to ask, that you keep up the good work because it is guaranteed that you will, but I think that what is more important to ask is that you never leave woodbridge, we would be lost without you. Many thanks so much from me and all my family and those whom you kindly serve.Rockey Singh and Cordelia Richman on behalf of all our other family and friends.
November 2021 by Deirdre Launder
So impressed with Waterton Pharmacy in Woodbridge. The staff are so professional and efficient and their friendly customer service is first class. Thank you all - nothing is too much trouble for any member of the team.
November 2021 by Nigel Nicholls (Monsal)
Since the start of 2020 I have been using the Pharmacy on a regular basis. I find it extremely well organised and friendly during these challenging times. On the odd occasion where I have been promised a phone call, I have received it. Prescriptions are always ready when they say they will be.
