March 2024 by Deborah Last
It was my birthday and on Sunday I was treated to a meal and a drink by my daughters partner ,food was lovely could not fault it but staff were about as useful as a chocolate teapot they didn't know what they were doing ,they kept making mistakes ,they didn't ask how arefood was and we ended up sitting in the restaurant for 2 and a half hours and as for the drink it was nice but two mouthfuls for £10.00 diabolical will not be going again sorry
March 2024 by William Charlton
Excellent staff and menu.
January 2024 by Katherine S
The Italian lady is nice but the other staff were hopeless and some of the food was awful. It was an expensive and disappointing evening. Nobody asked if our food was ok (one of the meals very much wasn?t!)
December 2023 by Barker2473
We've been to the Prezzo in Aldeburgh and Felixstowe several times so we thought we'd give this one a try as we were in Woodbridge. We ordered starters, one of which came out cold and one of our mains came out cold so they got sent back. Kitchen staff sending out cold food is not acceptable in any establishment. The manager tried to blame staff shortages for the bad service but our evening was ruined by then. #We won't be going back.
December 2023 by Nicola Owens
I think there was something going on behind the scenes with staffing but..... items were forgotten, the staff were distracted and the food seems to have gone downhill. The pizzas previously had been not amazing, but good.... this time they weren t cooked well and were pretty tasteless we were a party of 7, five had a dessert the comments were they weren t great and far too sweet. In all quite underwhelming I m afraid.
December 2023 by Oscar Denvir
Very good food but slow service. Was a bit pricey for a family of 4
November 2023 by carolec02
It was our grandson?s birthday so he chose the restaurant. Staff friendly and service good, what let it down was our grandson?s meal didn?t appear. When we mentioned this to staff they went off to make his pizza, then we said to cancel it as we all had our meals going cold and was told we wouldn?t be charged for it, (strange thing to say as I wouldn?t have paid for it anyway, but didn?t get any offer of free dessert for him which would have been a nice gesture). Other meals, chicken carbonara and pizza were very nice, I had crab and lobster ravioli which tasted ok but was short on the filling which was paste and not actual fish. The family love Italian so would probably visit again.
November 2023 by Sam ?Mungo5tJohn? Green
We had guest from America joining and everyone was super impressed with everything, from the speedy and friendly service to all of the food and the extra accommodating host who was phenomenal and even came outside to take a photo after our celebrations.Highly recommend the garlic bread with cheese and caramelized onions. *Chef?s Kiss*We had a range of different dishes. The kids loved their selections too and It is Definitely worth saving some room for desert. Loved the whole experience and will be back again soon!Dietary restrictions: Special menu to accommodate those with allergies and dietary restrictionsKid-friendliness: Easy kids menu to navigate and even the option for Tiny Tums for the smaller kids.Not to mention, they get a great kids sized desert that doesn?t have them bouncing off the walls after dinner!
November 2023 by JulieandMikeC
Excellent value due to vouchers sent by Prezzo. Free bottle of prosecco and 25% of food. Waitress found it was my Wife's Birthday and gave here a free meal. The food was excellent too.
November 2023 by jamesnG3031QK
A really poor and disappointing experience, and the only thing saving this review from being "terrible" was the fact, the food was actually very nice. When we arrived, despite the restaurant being very quiet, we were seated at a table next to a very loud party The waiter pointed to the table and just almost threw the menus in a pile on the closest corner and walked off. Another waiter with a similar attitude came over to take our order but after the first drink had to leave because his electronic pad didn't work so he had to go and borrow someone else's! The plates, for our starters were cleared by the same member of staff that was trying to deliver our main courses at the same time, which was far from professional (or easy for him to do!) we had to specifically ask for a bit of cheese on the pasta as it wasn't offered and not once did any member of staff come to check we were enjoying the meal or asking if we needed any more drinks. The desert menus were again, just put in a pile on the closest corner, and we asked if he could clear the plates and the answer was literally "yeah" as he walked off. Honestly, the food was fine but the staff would have struggled to show any less interest or enthusiasm in their job or their guests. It was so disappointing as we love Prezzo as a company, but given the other local options near this branch, it has lost our custom for good.
October 2023 by 59er
THANK YOU to the amazing manager at Woodbridge on Friday 20 October. As I was eating my pizza for lunch (having arrived by train) I discovered that Storm Babet was causing ?major incident? flooding at Framlingham, and my 95 year old father was in his home with the flood waters at his door. No taxis were running out of Woodbridge. The manager spent 10 minutes telephoning around and found an Ipswich based taxi that would take me as far as possible. The taxi drove to Parham, from where I walked 55 minutes through the flood waters to get to my Dad. I made it! Thank you Prezzo. Awesome service
October 2023 by Sharon Jennings
Supper on holiday. Staff were friendly and helpful. Crab and lobster ravioli was delicious and portion size just right. Affogato ( with an amaretto) was a perfect ending. Waiter very helpful with accessing the 25% off food offer.Excellent value for money.
October 2023 by Matthew Gillingham
Poor welcome and menus given to you as you walk in is perhaps not the best start. Table wonky on a slope. Seemed very understaffed with just two serving. To hot in the restaurant made it a little uncomfortable. Quite a long wait too. Having said this we have been here many times and enjoyed our meal. As usual it's all about having the right staff!
September 2023 by Sparklystargirl
I didn?t want to leave a poor review as I really love Prezzo?s, but our take away was poor. Every single time I order the gluten free garlic bread, they burn it so much it?s inedible! My husband says you could play frisbee with it!! For nearly 6 pounds that?s not acceptable! There was hardly any sauce in my gluten free rusticana either. How hard is it to not burn the bread!!
September 2023 by Matt C
Arrived at 7pm as a party of five. We were shown to our table by a server who already had two plates inhis hand and was waiting another table. After out starters arrived, there was a 50 minute wait for the main course, which only arrived when we reminded staff. I am pretty sure we had been forgotten as people were served food who had arrived well after us. The Chicken Alfredo was cold and I had to ask for cutlery. The tiny portion tasted of tinned chicken soup and was returned. We will not be returning.
