August 2025 by Kyla Horn
I had a phone from different supplier which I was now using with my Three sim only contract, My phone was completely unresponsive, just flashes on the screen and no way of using any of the services.
I visited the newmarket store and was quickly helped by the wonderful Addie, they helped me upgrade my sim only contract to a contract with a handset and assisted as much as was possible in the recovery of my backed up information. They were extremely helpful in helping me work through some of the challenges which came up and i was able to leave the store feeling that my disaster of a day was on a better track and that i could turn to this store, and especially Addie if I were to have any questions.
Addie also made me feel very comfortable to pick the correct phone for me both in budget and in the technicalities I wanted (or more accurately didn't want) and now that my new device is fully active I can say that I can happily say I was given the product I wanted, not the product that they wanted to sell.
July 2025 by Alejandro Flores
Kieran and Harrison worked in tandem to help my family and I. They were extremely professional and knowledgeable in helping me for my specific situation. We are an American military family who've just moved to the UK and the whole experience could've been daunting and stressful. However, the two sat us down and made sure we were helped and squared away. From the bottom of our hearts we thank them for their kindness and candor. We highly recommend for others in our situation to strongly consider and hope they are taken care of. Thank you for a warm welcome to the UK.
June 2025 by J
Most of the staff here are extremely helpful and friendly, but 1 employee?s dishonesty has cost me £300.
After signing up for a 5G Home Broadband Router, I tried to return it after 6 weeks as the signal was so poor I couldn?t load anything. I was informed I had a 1 year membership and I could not cancel.
After coming back a year later, this has turned out to be FALSE! I was on a rolling monthly subscription, and he could have cancelled it then.
Thanks to this particular employee, I have paid a monthly subscription for 12 months, on a product that has sat in a cupboard unused.
I am currently disputing this with Three, but have to wait 4 weeks until I get a response.
It is worth noting the most recent employee in the store was kind and helpful in cancelling my subscription, even helping me download and set up the app to update my address before cancelling.
Additionally, I couldn?t even return the Router in store, I have to post it to Three myself.
January 2025 by Kelli Williamson-Fockler
Excellent customer service from Arooj and Lucia! They were both very patient, friendly and helpful. I sincerely appreciate ALL of their time! Kudos to both of these ladies!
January 2025 by PT Pav Valkov
Staff were trying sell their products without thinking of the customer.Roan missed to mention very important part that I can't return the product back without paying extra if I'm not happy... Really disappointed
July 2024 by Rosalyn Johnson
Three store in Newmarket helped me with a replacement SIM card. Sorted.
July 2024 by Rodah Ncembele
Very helpful and understanding. John and eve
April 2024 by Petro Ings (Pea)
Not a great network
February 2024 by Elec Ciha
Great service overall. No problems. Easy location and centrally located in shopping center.
January 2024 by Giuseppe Solano
Excellent advice on tariffs and the latest telephony products. The staff is friendly, helpful and competent. Strongly recommended.
December 2023 by Steve Dempsey
Walked in for an upgrade. Got standard robotic responses with a touch of attitude. Walked out.
October 2023 by Steve Harbert
Absolutely no criticism of the staff or the store generally, but found it frustrating that the deals they were offering in store were double what I could get online.
August 2023 by Naser Foroughi
HelloI came to the store today because of the good behavior of the colleagues and they helped me a lot. I also thank Ms. Arooj
August 2023 by vivienne cartner
Was having loads of problems with a broken router. Made many calls to the technical team in India. A disaster.1 couldn?t understand stand them.2 No help at all. 3 They were extremely rude, unprofessional doesn?t come close.Finally told to go to the store. I had already been twice with no help. Went a third time and jackpot. Finally got an assistant that was amazing. The young lady was interested & finally having tried everything. Including calling the tech team. Who were about has useless & unhelpful with her.Finally she spoke with her manager & solved the problem. Why that didn?t happen 5 days earlier who knows.
June 2023 by Ashley Eby
BEWARE if you are US visiting forces!!!! They don?t honor any military clause if you have orders to leave you?ll still be charged an early termination fee.
