July 2025 by Gary H
I bank with Lloyds, have a credit card and savings accounts yet they wouldn?t help me with validating my identification for a requirement that needed a bank stamp. NatWest helped me out.
July 2025 by Vincent Perry
As a Loyal member of Lloyd?s for 25 plus years, it?s frustrating that you can?t deposit money directly at the counter anymore. You?re routinely redirected to the cash deposit machine, but the cashier shuts down their kiosk to take you over to a machine even for a simple deposit. The main reason I queued at the counter was to withdraw some pound coins, something the deposit machine doesn?t support. Then the machine wouldn?t except some of my notes, this should have been a straightforward request, then had to queue again for my coins! It was a time consuming fiasco.
Lloyds should reconsider this policy and allow flexibility for counter service when it?s clearly the more practical option.
March 2025 by Lynn Cronin
Went into Lloyds bank to block a payment and ended up opening other accounts that would gain me interest Alison was amazing and I kept this lady back after closing hour , really helpful patient lady thank you Alidon
December 2024 by Tricky Rf
I went into Lloyds Bank on Newmarket High Street today (9th December 2024) to transfer money between accounts that needed to be done by the staff. I was served by the Manager, Chris, and he was very helpful and friendly and got everything done very professionally. He and the bank are a credit to Lloyds.
September 2024 by L Ali
Stellar customer service.
Closed on Tuesdays but open for a while on Saturdays.
October 2023 by Matthew Robertson
Poor management, poor customer service. Unhelpful staff with an attitude. My wife and I will closing our accounts.
September 2023 by T Butler
The best and kindest help from the lady behind the entrance counter who very kindly printed out copies of all my bank statements for the past five years since I opened my current account with Lloyds Bank. Eternally grateful for all your help.
August 2023 by Matou? Zavadil
I must say thank you to the lady at the counter helping me solve all requests regarding the bank account. She did the best.
March 2023 by Mick Bland
I asked about downgrading my Club Lloyd's account to a classic account. I was told that I can't do it online. I was told to phone a number which is almost impossible to get an answer from.So I managed to do it myself online.
March 2023 by Sorel 25G
Worst bank experience I ever had,the manager running this branch is a disgrace for Lloyds Bank....Avoid!!!
May 2022 by Tracey Hart
Can I say a big thank you to staff in the Newmarket Branch who on th May took exceptional care of my son when he experienced a panic attack ( PTSD) , very often people think sufferers under the influence of drink or drugs, not in this case the staff could not have been more kind and understanding, sorry in his confused state my son didn't get names, you know who you are Thank you very much.
January 2022 by Brett Leader
Bank is going down hill, procedure is in place before customer satisfaction.
June 2021 by Ann Presence
Lloyd's Bank Newmarket UK: Covid rules and regulations well signposted, masks to be worn. Large airy building, well staffed. Wheelchair access good. Helpful staff member directing customers to appropriate access point. Transaction carried out smoothly and efficiently, plus online cheque and paying in book ordered. Very professional service.
January 2021 by Paul Mcgeorge
Service very poor ? so slow very slow
August 2019 by smoken joe
Helpful staff and quick service. Thanks
