October 2023 by Matthew Robertson
Poor management, poor customer service. Unhelpful staff with an attitude. My wife and I will closing our accounts.
September 2023 by T Butler
The best and kindest help from the lady behind the entrance counter who very kindly printed out copies of all my bank statements for the past five years since I opened my current account with Lloyds Bank. Eternally grateful for all your help.
August 2023 by Matou? Zavadil
I must say thank you to the lady at the counter helping me solve all requests regarding the bank account. She did the best.
March 2023 by Mick Bland
I asked about downgrading my Club Lloyd's account to a classic account. I was told that I can't do it online. I was told to phone a number which is almost impossible to get an answer from.So I managed to do it myself online.
March 2023 by Sorel 25G
Worst bank experience I ever had,the manager running this branch is a disgrace for Lloyds Bank....Avoid!!!
May 2022 by Tracey Hart
Can I say a big thank you to staff in the Newmarket Branch who on th May took exceptional care of my son when he experienced a panic attack ( PTSD) , very often people think sufferers under the influence of drink or drugs, not in this case the staff could not have been more kind and understanding, sorry in his confused state my son didn't get names, you know who you are Thank you very much.
January 2022 by Brett Leader
Bank is going down hill, procedure is in place before customer satisfaction.
June 2021 by Ann Presence
Lloyd's Bank Newmarket UK: Covid rules and regulations well signposted, masks to be worn. Large airy building, well staffed. Wheelchair access good. Helpful staff member directing customers to appropriate access point. Transaction carried out smoothly and efficiently, plus online cheque and paying in book ordered. Very professional service.
January 2021 by Paul Mcgeorge
Service very poor ? so slow very slow
August 2019 by smoken joe
Helpful staff and quick service. Thanks
June 2019 by Jordan Cameron
Joe Heale an absolutely fantastic consultant for my switch helped me understand everything so smoothly and easy, he helped me set up 3 accounts all with fantastic service and a smile all the way if you ever want a great service from a bank pop into Lloydâ??s Newmarket and ask for joe Heale give this man a raise!
March 2019 by silvester krajcik
Joe Heale was professional but still easy to talk, he show rare quality of real understanding my personal finances even let me talk about issues which were not directly touching reasons of my visit but help him to understand me even better. He show his interest by checking my account which show that I might have wrong credit card where he was on the spot. Whole meeting exced my expectation for all my issues around loan, credid card, overdraft, insurance and future visit was sorted with ease. I have saved a lot of time by trying to solve the problems by myself not mentioning 1000's of pounds saved on interest. Manager was very warm showing real interest in customer service and satisfaction. Will recommend anyone I know who is bit worried about visiting branch and their finances.
January 2019 by Karen Madison
lovely long opening hours, but also annoyed at the stupid no-cash policy , rubbish answer about money laundering-Lloyds have happily taken Russian Oligarch millions!
December 2018 by Kevin Jones
Always been good to me and I've been with Lloyds for 18 years!
September 2018 by Adrian S
Located on the high street in Newmarket, the main entrance isn't wheel chair accessible, however there is wheelchair access via the rear of the building. There is a cash machine on the high street. The staff are friendly and helpful although they seem under stress to get through the queues as quickly as possible. Staff are promoting customers to use iPad instead of using counters, seems counter productive in my opinion.
