March 2024 by lisa Conroy
Great friendly staff and quick service
March 2024 by Diane Montague
Came in to buy fish.The girl serving me refused to sell me the fish stating that I didn't have bacteria in my tank as it hadn't been set up long enough. I explained we had cycled the tank before even contemplating putting any fish in and therefore there was bacteria in the tank. She kept shouting me down saying you have no bacteria do you understand, do you understand several times. Whilst this was going on her colleague was further down the shop laughing and finding the whole thing highly amusing.I found it very embarrassing and awkward and stood there in shock at the way I was being spoken to and treated.You go into these places for help and advice not to be belittled and ridiculed.I then went to a proper aquarium shopwho allowed me to buy the fish I wanted as they understood that my aquarium had been cycled properly and therefore had the bacteria needed for healthy fish.
March 2024 by michael sanders
Good ?
February 2024 by Ceri Simmone Taylor
Had to come here for a collection as no stores near me had the products I needed. Not been in this store before and wouldn't go out of my way to, given a choice. The staff member on the till was quite rude and not very informative. Then I met Paula who helped me to the car with all my purchases, carrying heavy cat litter boxes into the boot of my car! Now that is service and I am very grateful! Shame about the other staff member otherwise I would have given more stars!Plenty of products for cats I found whilst waiting for my order. Decent size store.
February 2024 by Wendy Smith
Some of the selves were a bit empty, not the variety they normally have and some things very expensive, although I must say the staff are always very helpful.
February 2024 by Hayley Amner
Visited to purchase some tropical fish to add to our aquarium and quickly decided against it. Lots of sick and dying or already deceased fish in small, overcrowded tanks with no ornamentation or places to hide.Pets At Home really need to review the environment they are providing for these poor creatures who could potentially suffer in them for a long time before being purchased. I left feeling really quite sad.As a past employee, i've heard PAH staff going out of their way to lecture customers about fish welfare while promoting welfare as being of paramount importance to the company all while standing in front of the evidence of their failings! I often thought; 'the customers aquarium can no way be half as bad as the fishes current conditions! Let the poor things go!'They should no longer be able to stock live animals.We visited an independent shop instead where the tanks were appropriately stocked, with species-appropriate environments, healthy fish and knowledgeable staff.
February 2024 by Paul Farrington
Helpful, friendly staff but took ages to get to the check out as only one open at the time and several people wanted to pay.
December 2023 by Sandra Lightfoot
Tried to return order placed online.Assistant at till was unsure of photo I showed to her on my phone of my email order details.She asked manager Tina for help, she glanced at it and said I could not have a refund as it did not show payment,she was talking to a customer and did not take the time to listen to me when I told her it did show £16 she said that the proof I was showing to the assistant was not enough to allow refund.I came home checked the return policy and phoned the store and spoke to Tina,she was extremly rude and said I did not show her the phone, I said the assistant did, but she laughed again and told me she did not remember the conversation. I will never shop there again.
December 2023 by Brian Harley
Great service. Maybe just a little bit pricey on a few items but the customer service makes up for that
December 2023 by Carol Howard
Very helpful staff
November 2023 by Richard H
Can't fault the service when we went to get more fish.
October 2023 by Selina Oakley
Good range of products. Helpful & friendly staff. Clean.
October 2023 by Anita Crouch
Staff are always ready and happy to help with all your pets needs
October 2023 by Leigh Freeman
Very helpful and friendly staff!
September 2023 by Sally Eickert
Went in for flea treatment for my dog . Purchased front line. No flea shampoo or room spray for removal of fleas. Was told as you can see the shelf is empty. Just a dismissive attitude. Won't be going back as all purchased in Carlton Colville pet shop and will go there in future. Why can't they do a daily stock check and order when stock is low. Not good attitude.