July 2023 by Wyatt Mail
Excellent service from all staff, even those I didn't interact with directly, above and beyond treatment of the "handy-capable"!
April 2023 by michael prince
Thank you to all the staff at natwest bank for being security minded and for helping me with payment. I don't know your names but you know who you are. Many thanks.
January 2023 by Dirk Baldwin
The staff member (Michelle) that was dealing with me was helpful and understanding and showed me how to make savings in my everyday life.
October 2022 by claire garrod
Staff are very helpful and professional, opening hours are rediculous need to open on Saturdays for people who work and prefer to go into the bank too much emphasis on online banking.
September 2022 by Billy Smile (Bilabis)
they took my money and because i had a breakdown took my home never paying what i had paid in for years
September 2022 by Bilabis Smile
they took my money and because i had a breakdown took my home never paying what i had paid in for years
July 2022 by Lee Smith
Best bank in world
June 2022 by Sharon Grey
The 5* are not the bank, and certainly not the Junior ISA, BUT JULIA MARTIN, who works there, is worth her weight in gold, she has gone above and beyond, helping trying to get to the bottom of this matter.
April 2022 by Kirsty Sutcliffe
As a person who works full time, it is impossible to get to my bank! No weekend opening times and I finish work after their closing time. Extremely unhelpful.
November 2021 by Adrian Slattery
Normally good service and helpful staff but this review is for ridiculous opening times. No weekend, doesn't open til 9.30am and closed every day before 4.30pm. how the hell is anyone with a normal job supposed to do anything like pay in cheques?! Don't doubt they will up and leave Lowestoft within 2 years. Shame.
August 2021 by Nina Robinson
Staff do not seem to understand procedures with respect to taking customer document details. Not helpful
May 2021 by Paul Reynolds
Very helpful staff, answered a query I had about a charge on my account and resolved the issue very quickly.
December 2020 by Polly Peg-Leg
NatWest as a financial institution is an absolute nightmare that seem to continually put their customers in more and more difficult positions, especially those who live hand to mouth and don't have extra finances to fall back on, .... BUT I cannot speak highly enough of the staff at this branch, being new to the area they have gone above and beyond to help me and my family especially in these difficult times. They have been absolutely amazing .. keep up the good work ! It truly is appreciated ?
November 2020 by Slushy Gamer
NatWest as a financial institution is an absolute nightmare that seem to continually put their customers in more and more difficult positions, especially those who live hand to mouth and don't have extra finances to fall back on, .... BUT I cannot speak highly enough of the staff at this branch, being new to the area they have gone above and beyond to help me and my family especially in these difficult times. They have been absolutely amazing .. keep up the good work ! It truly is appreciated ?
November 2020 by John Awty
Staff very helpful. Just a shame they have shut Bungay, Diss & Beccles branches so that the choice is either Lowestoft, Norwich or Bury St Edmunds or forced into online or telephone banking or switching to Barclays who have more branches locally.
