August 2025 by Jay
I have always found the staff to be helpful & friendly, particularly since the staff from the now closed, Beccles branch, came over to Lowestoft. Lloyds Bank as a business are trying to force everybody onto 'online banking' - much more prone to bank fraud than at the branch. It's a case of 'USE IT OR LOSE IT!'
August 2025 by David Smith
Just such slow ques and not enough people working jus l wasted a hour standing in a ques of only 2 people...will be canceling my accounts with you and joining nationwide
July 2025 by Aidon Matoshi
Customer service act like enemies! Rude and disrespectful. They keep you 1 hour on the phone asking stupid questions than hang up. Completely rubish
April 2025 by Lewis Bryant
Extremely understaffed, be prepared for a long wait
December 2024 by hasan karasaka
Very poor customer service. They are acting like they don't want anymore customers. They are over the moon..
June 2023 by Lynda Smith
I have always had very helpful service at this bank. All the staff I have interacted with have been friendly, courteous and helpful. I am very thankful we still have the bank there and such good staff.
February 2023 by Mark Harvey
Just wanted to thank the wonderful Kelly who helped me and my mother set up online banking today. You are a credit to Lloyds and the Lowestoft branch, your patience and understanding was customer service at it's finest.
December 2022 by sarah dunlop
I witnessed the staff handle a rather demanding customer today. They managed the situation really professionally, while apologising to those of us who were queuing and also enquiring whether there was anything they could deal with to help move things on. Very impressed.
December 2022 by Kyran Leech
Amazing staff and so helpful and so understanding. Good job Lloyd's bank
November 2022 by Karen Wilkerson
Really not happy staff one lady not even smiling or saying hello and as for her uniform I think it could do with a clean sorry
July 2022 by Giles Robins
Efficient, reasonably quick service as usual. Some of the staff are friendly and chatty, some less so.
July 2021 by Katy Gillingham
Never had any problems with this branch, staff always friendly
December 2020 by Katy Weaver
Never had any problems with this branch, staff always friendly
October 2020 by rrr99gp
Found myself in financial difficulties and tried asking for help and support. They couldn't have shown any less interest in my issues and wouldn't stop the accelerating overdraft charges.Left for Nationwide. One of the very best decisions I've ever made.
October 2020 by Elhovo Bulgaria
Awful service.... Internet informs Lloyds is open in Lowestoft. Internet also informs Lloyds is temporarily closed for deep cleaning due to Covid 19 outbreak. OK, simple call the number on the Internet to find out... anything but simple, recorded message wants my account number sort code memorable info. Excuse me, all I need to know Is LLOYDS OPEN Internet info is contradictory. Third attempt I get put through to a Q to speak to a human. 3 mins later a human asks me my account number sort code and I stop him right there with is Lloyds bank lowestoft reopened since its covid closure end of June. He couldn't possibly tell me I'd have to look on the Internet.... could he please give me the telephone number of Lloyds Lowestoft then I could find out for myself? Shock horror, not allowed to do that... I am baffled is it a bank or somewhere Sacred? So I ask him if he would please call Lowestoft on my behalf, after a bit of chuntering in disapproval he agrees and asks me to wait for 3 mins. Good to his word he comes back to tell me Lloyds Lowestoft has reopened. What a palava, what a waste of time - customer service in this area needs serious improvement.
