October 2023 by Charleyyy Newrick
Almost every time we use the pharmacy it's ridiculous. My partner has been accused of getting my meds for me (with my prescription) to take and sell because "theres no way you need all them". They've tried saying that they don't have the medication we need in stock even though they can clearly be seen on the shelves. And overall the customer service is just shocking. The only nice and helpful experience I've had there was a nice young man who went above and beyond to check my baby boy was given the right medication. But apart from that it's just awful. My partner has just returned home after an hour and a half, with a prescription slip, but no medication.We are at the point of giving up with kessingland surgery and pharmacy as they never actually seem to want to help, just end up leaving feeling fobbed off and annoyed.
July 2023 by Paul Bateman
Had to call in on a Saturday, busy.
July 2023 by Richard Cook
Never Answer the phone
December 2022 by Ellie Huggins
Ridiculous waiting times - waiting for 20 minutes just to get some over the counter medicine. Staff are friendly but you do expect quicker service when there are 4-5 people behind the counter. Also overhead another person complaining it is always like this when they come in. Perhaps have one person serving prescription customers and another for people just looking to purchase items?
November 2022 by Jean Doe
Gave up waiting to be served, another member of the public also walked out. 3 members of staff, no acknowledgement or explanation for the wait. Very poor. Will find another pharmacy.
July 2022 by James Moore
Very helpful
August 2021 by Sally Townsend
Came on holiday without enough medication. Spoke with Kessingland pharmary and confirmed they would accept a prescription from my drs. Tel'd drs got prescription sent. And prescription processed same day. Had to go back for some medication but hadn't left it till I ran out completely. Thank you ladies.
April 2021 by Sonia S
Covid friendly, sanitiser near the entrance good clear markings on the floor to ensure a good space between people is adhered to. I fully recommend this chemist.
March 2021 by Gary Freemantle (GARY F)
Useless. Always get things wrong. Not helpful
March 2021 by kim wood
I would like to praise the pharmacist and the staff at Kessingland pharmacy for the customer care. Last week I had a phone call from the pharmacist to check how I was since starting my new medication, in my opinion this is above and beyond excellent customer service!! Thank you so much for staying open through such a difficult time. Well done all of you!
March 2021 by Carly Jay
Prescription never ready small shop some staff can be very rude others very nice
March 2021 by Linda Bamattre
Very friendly good staff and helpful been using it for years
March 2021 by Gary Freemantle
Useless. Always get things wrong. Not helpful
September 2019 by chris turner
Very friendly staff, very helpful,it's a pleasure to visit this pharmacy
January 2018 by Terry Miles
Nice friendly place
