January 2024 by Sarah Norton
Always been a good service here ?
January 2024 by Ian J.R Solomon
I called at 8am on a Friday to be told all appointments were already gone (bare in mind you can only book on the day, not in advance) and I would be better calling on a Monday, Tuesday or Wednesday as my Doctor has more appointments on those days. Funny thing is I don't think I've ever seen the same doctor twice in a year so that's seems irrelevant.Cut to today, which was my next day off, try the web for instead, dead on 8am.... All appointments already gone.....I've spent a week with a random lump under my jawline and no hope of seeing a doctor.Time to look for a different surgery I think.
January 2024 by Charlotte Slade
Absolutely disgraceful! My child is head to toe in ringworm and basicly got told to do one, nothing thay can do, no appointments left.
December 2023 by Hayley Coleman
They are the highest idiotic morons I have ever had the misfortune to come across. They actually have female bouncers who are built like sherwani tanks, and don't talk properly this is incase the dozy receptionist cannot deal with people. I think they found their cvs in a christmas cracker. Some of the drs and nurses are excellent but as far as staff are concerned" the lights are on ,but no one is home.
December 2023 by Tina Tina
Tried to ring up to get different painkillers as I?ve been diagnosed with ME due to long Covid, the painkillers I?m on are no longer doing anything to help cope with the pain to be told there is no appointments to ring up tomorrow morning as all appointments have gone, all I wanted was a phone call!! Was then told if not ring 111. I?ve been with this surgery many years and it used to be brilliant over the years it?s gone down hill really badly tbh I?m surprised it?s still even open. I?ve been pushed from doctor to doctor because doctors come and go and never seem to want to stay there and tbh I can?t blame them.
December 2023 by Michael Merrill
Went today for appt.to see nurse.Told I didnt have appt.Yes I have here it is on my phone sent by you.Eventually told the practice had sent me a cancellation.No cancellation was received by me,no cancellation showed on my phone.To be fair I did get an appt.after waiting 20 mins.
November 2023 by C.
The place is an absolute disgrace. Came in with a baby and was turned for the appointment as we were 10 minutes late (& patients don't get seen once they are more late than 5 minutes). The surgery has been absolutely empty and noone has been waiting. The receptionist blames the practice manager and simply refuses to book you in despite such a quiet morning instead they seem happy if you missed your appointment as they get more free time to chit chatter. I inquired and ask receptionist to check with the responsible nurse to see if another patient had taken an earlier appointment and we can still go in as it's been entirely empty except two patients. Just say "no it's been more than 5 minutes and smile." It makes sense for busy days and repeated appointment misses but for parents with babies on quiet days it's too harsh. Not interested or flexible at all. Just want to hang out and chat. But if there friends come in then it's all fine and they can go ahead. Not to mention how often we turn up and it's such a loooong waiting time even though you are early or those times we came had an appointment and they had forgotten about it. That's all fine then. Just ridiculous. Don't let them turn you ?
November 2023 by Matt Johnson
The surgery booked an infant in for boosters. Appointment was 1 hour late which is difficult with a tired 3 year old and then when you get seen by the nurse she is rude, full of excuses and then says ?so why are you here??.YOU CONTACTED US. Unprofessional, unorganised and then tell you to rebook. Don?t waste your time. Go elsewhere. Victoria road surgery far better. Thank god I go there.
October 2023 by Debra Anderson
This is one of the worse surgery in town, you can not get app at any time.. the receptions are so rude and unhelpful .. I see a 90 yr old man turned away .. he walked to surgery as couldn?t get through on phone, had no Internet .. was in so much pain .. brought a sample and got turn away, told to go home and try Tomorrow .. he was in tears
October 2023 by Paul Mallett
Was in and out in no time good service they were perlite and pleasant good surgery
September 2023 by Juliet Leech
The doctors are nice when you can actually get in to see them! They've moved to only on the day appointments, fully booked by 8:10 every day, and often reject seeing you because your illness is not "serious enough". The problem is, that can happen 5 days in a row and then I just give up!They need to sort out their appointments and go back to not just on the day appointments!
September 2023 by Paul Mantripp
Terrible service, you can't get an appt to see a doctor, the best they can offer is a phone call in 2 weeks even when it's urgent! Very limited appointments available on the day and gone within a few minutes. Very disappointed with this surgery and their appointment system which clearly does not work and needs to be reviewed urgently as it lets people down when they most need it!
September 2023 by Juliet Holton
The doctors are nice when you can actually get in to see them! They've moved to only on the day appointments, fully booked by 8:10 every day, and often reject seeing you because your illness is not "serious enough". The problem is, that can happen 5 days in a row and then I just give up!They need to sort out their appointments and go back to not just on the day appointments!
September 2023 by Ricky Gulliver
Woeful experience, my 86 year old disabled mother in law was told that she should phone at 8 am every day for as long it takes to get an appointment as they only do same day appointments even for a telephone conversation. This must be the only surgery to operate such a short sighted unworkable procedure. Ridiculous system for the old, frail, or vulnerable amongst us.
June 2023 by maria Xavier
I never felt Lost with GoogleM... Thanks for the wonderful service....
