August 2025 by Invoiced Vhhggc
I went there last week to register for a bereavement and miss sara was very supportive and understanding I was feeling a bit down and she made me feel better, this is what I call good costumer service 5 stars
June 2025 by Jo
My first visit today for years since our local branch closed down. I found the cashier very cold and reluctant to help me pay in a few hundred pounds in cash (notes). Brusquely asked if I?d tried the paying in machine (there was no queue at the desk and only 4 other people in other areas). Even though I explained that I?d had previous issues with the machine due to an eye condition (cataracts) the cashier, a ?Miss Sara? or something similar, was incredibly frosty. Perhaps she needs a refresher course on how to deal with customers. Very disappointed and left feeling that I?d been an inconvenience. I thanked her for her help but she was already talking to a colleague so didn?t bother to respond. I said ?thank you? a little louder and received a sarcastic grin in return. Very disappointed - don?t make your customers feel like an ?inconvenience?.
October 2024 by Mark Casto
Excellent service and they made it very straightforward to open an account with them.
July 2024 by Chris Rule
Greeted at door , was directed to cashier , and given her name, made it more friendly
September 2023 by Richard Wells
Called in with a login problem and wad immediately helped by a very friendly staff member.
April 2023 by Kamil Kawka
Shut too early
April 2023 by Simon Turner
Friendly and welcoming.
March 2023 by John Hinshelwood
Visiting branch OK. Disappointed not being able to talk directly to the branch on phone. Call Centre not always convenient.
July 2022 by paul Muir
Don't ask for change in bank,when ever I do they have run out?? Get more in then! It's like pizza hut running out off pizza's
May 2022 by William Dawson
I've always found the staff pleasant and helpful here. Most banking is now online but you still can't beat a local branch for providing a human face, dealing with customer queries and carrying out safe, secure transactions. Traditional 3pm weekday closing is problem for most people though, 5.30pm weekday closing and 3pm Saturday closing would make the bank far more accessible and useful for most people.
December 2021 by Malcolm Burgess
Always found them more than helpful .Especially when my wife passed away. Not the greatest opening hours at least we're still got a bank in town.
August 2021 by john fort
Never knew it would be such a hard place to open a new bank account...even the same in all banks....so if you win the lottery, spend some , the banks cant give you an account today
August 2021 by Leah Whitehead
Times need to be changed. Shut too early especially on a Saturday. Other banks are open longer now.
July 2021 by phil franks
The hours at this branch are ridiculous.Many people including myself, cannot get there before 3pm due to work commitments. In my eyes this branch may as well close as its no good to a lot of people.
November 2020 by Paul Carruthers (Harry)
Staff always seem to be off with people. There is always an excuse for something. Customer service in branch is terrible.
